OPS SENIOR CLERK - 64913919
State of Florida, Miami, FL, United States
Requisition No: 874117
Agency: Department of Health
Working Title: OPS SENIOR CLERK - 64913919
Pay Plan: Temp
Position Number: 64913919
Salary: $21.00
Posting Closing Date: 05/04/2026
Responsibilities
This position is a specialized clerical position requiring the exercise of judgement and initiative in the Sexually Transmitted Disease Program (STD) of the Miami‑Dade County Health Department. The incumbent is assigned to the STD Surveillance Unit and may be required to periodically work in other areas as required by the management. This position is designated as a sensitive position and the incumbent is required to maintain confidential information in accordance with DOH and Miami‑Dade County Health department information security policy, protocol and procedures.
The incumbent is responsible for maintaining and securing the following confidential sets: STD case reporting, surveillance information, and clinical information. The position is responsible for reviewing and updating confidential information in an electronic database. Incumbent is expected to communicate in courteous and professional manner at all times.
Picks up daily labs reported (ELR), processes, initiates records, verifies treatment, updates demographics, pregnancy status, disposition or assigns field records to supervisors in accordance with surveillance and program guidelines.
Receives, date‑stamps, and sorts incoming positive STD test reports via telephone, electronic fax and mail; records searches, adds, creates and updates data in PRISM as needed in accordance with established protocols. Ensures accuracy, timelines and completeness of data.
Organizes and maintains filing system for reports received via telephone and fax, keeps them in accordance with retention protocol and shreds when the retention time has applied.
Collects statistical data and performs other administrative duties related to the position. Acts as liaison with other counties. Accepts telephone requests from units and agencies, accesses client records and communicates requested information after proper verification of requestor identity.
Pick up field records from AREA11 ELR Lab folder to analyze for investigation to determine if record requires field follow‑up or disposition closure. Contact patients and confirm identity (not disclosing health information) for purpose of proof of pregnancy status (when applicable), provider/treatment information and demographic verification. Communicates with medical personnel and agencies to inform practitioners of CDC treatment guidelines and FL statutes on STD reporting.
Receives in‑house and outside phone calls, gives results to clients, texts messages in accordance with surveillance protocols and makes appointments for referral clients.
Answers phone calls from the general public not limited to addressing inquiries of COVID‑19, Hepatitis, PrEP, HIV, STD screening and transfers callers to the appropriate department.
Attends meetings, training sessions and conferences. Performs incidental typing as required. Performs all other duties as assigned.
Required Knowledge, Skills and Abilities
Ability to establish and maintain effective working relationships with others.
Critical Thinking—using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Analyzing Data or Information—identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Communications and Media—knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Establishing and Maintaining Interpersonal Relationships—developing constructive and cooperative working relationships with others, and maintaining them over time.
Qualifications
Minimum
– The incumbent in this position must have experience working in a culturally diverse, high‑volume environment with challenging assignments; providing customer service by answering phones, directing calls, and offering accurate information to customers and filing and retrieving documents, records, and reports electronically and in hard copy.
Preferred – Incumbent in this position is preferred to be bilingual in English and Spanish.
Benefits
State of Florida 401(a) FICA Alternative Plan (mandatory)
Participation in state group insurance (upon meeting eligibility requirements)
Workers’ Compensation (mandatory, if needed)
Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
Deferred Compensation (voluntary)
Employee Assistance Program (voluntary)
And more!
For a more complete list of benefits, including monthly costs, visit
www.mybenefits.myflorida.com .
Equal Opportunity Statement
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center.
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Agency: Department of Health
Working Title: OPS SENIOR CLERK - 64913919
Pay Plan: Temp
Position Number: 64913919
Salary: $21.00
Posting Closing Date: 05/04/2026
Responsibilities
This position is a specialized clerical position requiring the exercise of judgement and initiative in the Sexually Transmitted Disease Program (STD) of the Miami‑Dade County Health Department. The incumbent is assigned to the STD Surveillance Unit and may be required to periodically work in other areas as required by the management. This position is designated as a sensitive position and the incumbent is required to maintain confidential information in accordance with DOH and Miami‑Dade County Health department information security policy, protocol and procedures.
The incumbent is responsible for maintaining and securing the following confidential sets: STD case reporting, surveillance information, and clinical information. The position is responsible for reviewing and updating confidential information in an electronic database. Incumbent is expected to communicate in courteous and professional manner at all times.
Picks up daily labs reported (ELR), processes, initiates records, verifies treatment, updates demographics, pregnancy status, disposition or assigns field records to supervisors in accordance with surveillance and program guidelines.
Receives, date‑stamps, and sorts incoming positive STD test reports via telephone, electronic fax and mail; records searches, adds, creates and updates data in PRISM as needed in accordance with established protocols. Ensures accuracy, timelines and completeness of data.
Organizes and maintains filing system for reports received via telephone and fax, keeps them in accordance with retention protocol and shreds when the retention time has applied.
Collects statistical data and performs other administrative duties related to the position. Acts as liaison with other counties. Accepts telephone requests from units and agencies, accesses client records and communicates requested information after proper verification of requestor identity.
Pick up field records from AREA11 ELR Lab folder to analyze for investigation to determine if record requires field follow‑up or disposition closure. Contact patients and confirm identity (not disclosing health information) for purpose of proof of pregnancy status (when applicable), provider/treatment information and demographic verification. Communicates with medical personnel and agencies to inform practitioners of CDC treatment guidelines and FL statutes on STD reporting.
Receives in‑house and outside phone calls, gives results to clients, texts messages in accordance with surveillance protocols and makes appointments for referral clients.
Answers phone calls from the general public not limited to addressing inquiries of COVID‑19, Hepatitis, PrEP, HIV, STD screening and transfers callers to the appropriate department.
Attends meetings, training sessions and conferences. Performs incidental typing as required. Performs all other duties as assigned.
Required Knowledge, Skills and Abilities
Ability to establish and maintain effective working relationships with others.
Critical Thinking—using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Analyzing Data or Information—identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Communications and Media—knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Establishing and Maintaining Interpersonal Relationships—developing constructive and cooperative working relationships with others, and maintaining them over time.
Qualifications
Minimum
– The incumbent in this position must have experience working in a culturally diverse, high‑volume environment with challenging assignments; providing customer service by answering phones, directing calls, and offering accurate information to customers and filing and retrieving documents, records, and reports electronically and in hard copy.
Preferred – Incumbent in this position is preferred to be bilingual in English and Spanish.
Benefits
State of Florida 401(a) FICA Alternative Plan (mandatory)
Participation in state group insurance (upon meeting eligibility requirements)
Workers’ Compensation (mandatory, if needed)
Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
Deferred Compensation (voluntary)
Employee Assistance Program (voluntary)
And more!
For a more complete list of benefits, including monthly costs, visit
www.mybenefits.myflorida.com .
Equal Opportunity Statement
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center.
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