Customer Service Museum
Brewer Global, Las Vegas, NV, United States
We are searching for a Customer Service, Museum Associate to help ensure a safe and memorable experience for guests. This position is onsite on the Las Vegas Strip, contract-to-hire, and pays $18 per hour.
Responsibilities
Comply with and implement operational policies and procedures.
Work according to the schedule, including weekends and holidays, with rotating shifts.
Welcome visitors, including VIPs and large groups.
Provide visitors with a welcome tour / speech about ongoing exhibitions.
Rotate through various duties:
Reception and Ticketing:
Customer service, ticket explanations, crowd control, ticket verification, managing VIP tickets, strollers, wheelchairs, storage lockers, and troubleshooting emergencies.
Rounding:
Check exhibition zones, manage exhibit materials, arrange items, ensure optimal conditions, crowd control, collect lost items, prevent incidents, and collect trash.
Retail:
Display products, manage inventory, conduct audits, keep the store clean, handle payments, exchanges, refunds, and manage lost and found items.
Tea Bar:
Take orders, assign tables, make and serve beverages, manage inventory, and maintain hygiene and cleanliness.
Requirements
Understanding of exhibition content, operational processes, and procedures.
Active listening and clear communication skills.
Ability to comprehend and articulate exhibition contents.
Problem-solving skills, proactiveness, adaptability, and ability to lead and support team members.
Service-oriented mindset, upselling skills, and ability to handle emergencies.
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Responsibilities
Comply with and implement operational policies and procedures.
Work according to the schedule, including weekends and holidays, with rotating shifts.
Welcome visitors, including VIPs and large groups.
Provide visitors with a welcome tour / speech about ongoing exhibitions.
Rotate through various duties:
Reception and Ticketing:
Customer service, ticket explanations, crowd control, ticket verification, managing VIP tickets, strollers, wheelchairs, storage lockers, and troubleshooting emergencies.
Rounding:
Check exhibition zones, manage exhibit materials, arrange items, ensure optimal conditions, crowd control, collect lost items, prevent incidents, and collect trash.
Retail:
Display products, manage inventory, conduct audits, keep the store clean, handle payments, exchanges, refunds, and manage lost and found items.
Tea Bar:
Take orders, assign tables, make and serve beverages, manage inventory, and maintain hygiene and cleanliness.
Requirements
Understanding of exhibition content, operational processes, and procedures.
Active listening and clear communication skills.
Ability to comprehend and articulate exhibition contents.
Problem-solving skills, proactiveness, adaptability, and ability to lead and support team members.
Service-oriented mindset, upselling skills, and ability to handle emergencies.
#J-18808-Ljbffr