Rental Service Supervisor
Atlas Copco Holding GmbH, Poland, NY, United States
Atlas Copco Specialty Rental is a division of Atlas Copco that serves customers in industry, construction and offshore applications around the world with rental of compressed air, power, nitrogen and steam.
Mission
In this position, you will manage, coach and assist a motivated service team of 5 FTE for Atlas Copco Specialty Rental in Poland and Romania (incl. 4 depots) covering several countries in the region. The role of the Regional Service supervisor is to use service/product technical expertise & knowledge along with service and people management skills to efficiently manage and develop our rental service operations, working with clearly defined KPI’s. You will report to the Regional Operations Manager North and East Europe.
Regional job description and tasks
You actively participate in the daily service work
Optimize maintenance of our rental fleet and accessories according to prescribed processes and SMF steps
Organize the service business in your region to achieve customer satisfaction
Implement modifications to the equipment within your region
Daily planning and coordination of service jobs at the customer site in cooperation with the local service and sales teams
Plan and follow up maintenance and repairs in the workshops, locally and regionally
Provide technical support to technicians in your region (internal-external, domestic and foreign) and support technicians and customers remotely by phone
Follow up on ISO procedures regarding service in your region (workplace inspections, toolbox, …)
Follow up on work clothes and PPEs for your region
Participate in centralized European quality & service meetings and provide input to the organization. You also hold responsibility for the implementation of technical updates etc.
Organize regular periodic service meetings for your region
Manage and follow up outsourced service jobs
Enhance cooperation between countries in your region, organize support when needed
Maintain professional and technical knowledge by attending educational workshops; regular follow our internal e-learning programs, reviewing professional publications; establishing personal networks
To succeed, you will need
We are looking for an experienced professional with proven service experience, preferably in an industrial B2B environment. A technical background is required.
Good understanding on how to develop & optimize service operations
Effective communication skills with the ability to listen, understand, educate and influence
Keep up to date knowledge of products, systems and service tools, have business thinking in mind, and understand financial implications.
Excellent written and verbal communication skills (English and Polish).
Willingness to travel within the region.
Personal requirements
Key behaviors of our candidate are:
Strong leadership and people management skills, including leading remote teams with integrity, consistency, and trust
Customer‑centric mindset with a focus on meeting and exceeding expectations
Collaborative team player and natural diplomat who unites stakeholders
Solution‑oriented leader who translates strategy into actionable results
Structured, methodical achiever with strong planning, prioritization, and problem‑solving skills
Resilient and adaptable, comfortable with change and a fast‑moving digital environmentInnovative, positive, and flexible mindset, actively embracing digital transformation
Open‑minded with a global mindset and curiosity to learn
Acts in line with our DNA:
Commitment, Interaction, Innovation
In return, we offer
Empowering Culture:
We foster a workplace built on trust, integrity and accountability where your contributions have meaningful impact.
Professional Growth:
Access continuous learning and development opportunities including internal knowledge sharing and external educational programs to advance your career.
Innovative Environment:
Join a forward‑thinking team committed to leveraging the latest technologies and digital tools that empower creativity and efficiency.
Comprehensive Rewards:
Receive competitive compensation packages along with inclusive benefits designed to support your health, well‑being, and work‑life balance.
Dynamic Multinational Workplace:
Work autonomously within a regional organizational structure featuring an informal yet collaborative culture that values open communication and teamwork.
Health & Well‑being:
Benefit from programs and initiatives that prioritize your physical, mental and emotional wellness.
Impactful Role:
Be part of a company with a strong commitment to sustainability and customer‑centric values, where your efforts contribute to regional and global success.
Job location
You can choose one of several work arrangements tailored to your preferences and work‑life balance:
On‑Site:
Join us at our vibrant offices located in Warszawa or Mikołów, Poland, where you will collaborate closely with your team and enjoy the benefits of a dynamic office environment.
Hybrid:
Balance remote work with critical on‑site presence, splitting your time between home and our well‑equipped facilities in Poland.
Remote:
Embrace the flexibility to work fully remotely from anywhere, supported by advanced digital tools and a results‑oriented culture that values your productivity and engagement over location.
Functional Area: Service
Location: Poland
On‑site/remote: Hybride
#J-18808-Ljbffr
Mission
In this position, you will manage, coach and assist a motivated service team of 5 FTE for Atlas Copco Specialty Rental in Poland and Romania (incl. 4 depots) covering several countries in the region. The role of the Regional Service supervisor is to use service/product technical expertise & knowledge along with service and people management skills to efficiently manage and develop our rental service operations, working with clearly defined KPI’s. You will report to the Regional Operations Manager North and East Europe.
Regional job description and tasks
You actively participate in the daily service work
Optimize maintenance of our rental fleet and accessories according to prescribed processes and SMF steps
Organize the service business in your region to achieve customer satisfaction
Implement modifications to the equipment within your region
Daily planning and coordination of service jobs at the customer site in cooperation with the local service and sales teams
Plan and follow up maintenance and repairs in the workshops, locally and regionally
Provide technical support to technicians in your region (internal-external, domestic and foreign) and support technicians and customers remotely by phone
Follow up on ISO procedures regarding service in your region (workplace inspections, toolbox, …)
Follow up on work clothes and PPEs for your region
Participate in centralized European quality & service meetings and provide input to the organization. You also hold responsibility for the implementation of technical updates etc.
Organize regular periodic service meetings for your region
Manage and follow up outsourced service jobs
Enhance cooperation between countries in your region, organize support when needed
Maintain professional and technical knowledge by attending educational workshops; regular follow our internal e-learning programs, reviewing professional publications; establishing personal networks
To succeed, you will need
We are looking for an experienced professional with proven service experience, preferably in an industrial B2B environment. A technical background is required.
Good understanding on how to develop & optimize service operations
Effective communication skills with the ability to listen, understand, educate and influence
Keep up to date knowledge of products, systems and service tools, have business thinking in mind, and understand financial implications.
Excellent written and verbal communication skills (English and Polish).
Willingness to travel within the region.
Personal requirements
Key behaviors of our candidate are:
Strong leadership and people management skills, including leading remote teams with integrity, consistency, and trust
Customer‑centric mindset with a focus on meeting and exceeding expectations
Collaborative team player and natural diplomat who unites stakeholders
Solution‑oriented leader who translates strategy into actionable results
Structured, methodical achiever with strong planning, prioritization, and problem‑solving skills
Resilient and adaptable, comfortable with change and a fast‑moving digital environmentInnovative, positive, and flexible mindset, actively embracing digital transformation
Open‑minded with a global mindset and curiosity to learn
Acts in line with our DNA:
Commitment, Interaction, Innovation
In return, we offer
Empowering Culture:
We foster a workplace built on trust, integrity and accountability where your contributions have meaningful impact.
Professional Growth:
Access continuous learning and development opportunities including internal knowledge sharing and external educational programs to advance your career.
Innovative Environment:
Join a forward‑thinking team committed to leveraging the latest technologies and digital tools that empower creativity and efficiency.
Comprehensive Rewards:
Receive competitive compensation packages along with inclusive benefits designed to support your health, well‑being, and work‑life balance.
Dynamic Multinational Workplace:
Work autonomously within a regional organizational structure featuring an informal yet collaborative culture that values open communication and teamwork.
Health & Well‑being:
Benefit from programs and initiatives that prioritize your physical, mental and emotional wellness.
Impactful Role:
Be part of a company with a strong commitment to sustainability and customer‑centric values, where your efforts contribute to regional and global success.
Job location
You can choose one of several work arrangements tailored to your preferences and work‑life balance:
On‑Site:
Join us at our vibrant offices located in Warszawa or Mikołów, Poland, where you will collaborate closely with your team and enjoy the benefits of a dynamic office environment.
Hybrid:
Balance remote work with critical on‑site presence, splitting your time between home and our well‑equipped facilities in Poland.
Remote:
Embrace the flexibility to work fully remotely from anywhere, supported by advanced digital tools and a results‑oriented culture that values your productivity and engagement over location.
Functional Area: Service
Location: Poland
On‑site/remote: Hybride
#J-18808-Ljbffr