Customer Operations Specialist (Legal/Compliance)
Myticas Consulting, Columbus, OH, United States
Myticas's direct client, based in Columbus, OH is currently seeking a Customer Operations Specialist (Legal/Compliance) for a On‑site contract to hire role.
Pay Rate:
$19–20/hr on W2.
NOTE:
W2 Only!
Job Description
Provide superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving/ escalating issues, following requests through to completion, and communicating progress effectively to customers and internal teams.
Will support both Transactional Corporate Legal Document Fulfillment and Service of Process (SOP) functions.
Assist our customers partner with government agencies to meet compliance regulations of owning and operating a business, from starting up, to closing shop, and everything in between.
Reviews and submits initial filings, document requests (e.g., retrieval requests, incorporations, formations), performs status/compliance checks, and manages receipt/scanning/forwarding/retention of legal service of process.
Learn the complex and comprehensive Wolters Kluwer product line and jurisdictional rules and regulations; fielding incoming questions timely; reviewing and fulfilling incoming requests timely; assisting process servers; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing Wolters Kluwer within the industry and territory.
Job Responsibilities
Process State or customer documents following established
Standard Operating Procedures
utilizing proprietary and Microsoft suite applications.
Understand and follow security guidelines.
Create process documentation.
Assist in issue resolution with internal and external customers.
Work with team members to assist in the training and implementation of process and policy changes.
Assist customers, team members and/or vendors with training on products, jurisdictional. requirements using a consultative approach.
Analyze data and recommend process improvements and reporting.
Assist in special project work as assigned.
Required Skills/Qualifications/Experience
Minimum
two years of customer service
or related work experience.
High school diploma or equivalent certification. College study preferred.
Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal.
Proficient with
Microsoft Office Suite applications including Word, Excel, and Outlook.
Excellent
data entry and analytical
skills.
Ability to multi-task and work in a fun but driven work environment.
Demonstrate problem solving capability in a fast‑paced, high‑energy environment.
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Pay Rate:
$19–20/hr on W2.
NOTE:
W2 Only!
Job Description
Provide superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving/ escalating issues, following requests through to completion, and communicating progress effectively to customers and internal teams.
Will support both Transactional Corporate Legal Document Fulfillment and Service of Process (SOP) functions.
Assist our customers partner with government agencies to meet compliance regulations of owning and operating a business, from starting up, to closing shop, and everything in between.
Reviews and submits initial filings, document requests (e.g., retrieval requests, incorporations, formations), performs status/compliance checks, and manages receipt/scanning/forwarding/retention of legal service of process.
Learn the complex and comprehensive Wolters Kluwer product line and jurisdictional rules and regulations; fielding incoming questions timely; reviewing and fulfilling incoming requests timely; assisting process servers; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing Wolters Kluwer within the industry and territory.
Job Responsibilities
Process State or customer documents following established
Standard Operating Procedures
utilizing proprietary and Microsoft suite applications.
Understand and follow security guidelines.
Create process documentation.
Assist in issue resolution with internal and external customers.
Work with team members to assist in the training and implementation of process and policy changes.
Assist customers, team members and/or vendors with training on products, jurisdictional. requirements using a consultative approach.
Analyze data and recommend process improvements and reporting.
Assist in special project work as assigned.
Required Skills/Qualifications/Experience
Minimum
two years of customer service
or related work experience.
High school diploma or equivalent certification. College study preferred.
Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal.
Proficient with
Microsoft Office Suite applications including Word, Excel, and Outlook.
Excellent
data entry and analytical
skills.
Ability to multi-task and work in a fun but driven work environment.
Demonstrate problem solving capability in a fast‑paced, high‑energy environment.
#J-18808-Ljbffr