Product Tech Support Specialist
Hearth & Home Technologies, Lake City, MN, United States
Customer Service & Technical ServiceLake City,Minnesota
Salary: USD 24.50 - 30.50 Hourly
Position at Hearth & Home Technologies, LLC
As a Product Tech Support Specialist with Hearth and Home Technologies in Lake City, MN, you will be responsible for providing prompt, professional and technical support to internal and external customers in response to a variety of technical and repair situations regarding gas, wood and electric fueled appliances, electronic ignition systems, Wi‑Fi controls and mobile app support and services.
Starting Pay Rate : $24.50-$30.50 per hour (based on experience)
Shift Details: M-F, 8 am -4:30 pm with rotating late shift in season – OR – 10 am -6:30 pm year round
Full Time / Direct Hire
Benefits Starting Your 1st Day
Paid Time Off: 128 hours ( pro- rated from start date)
10 Paid Holidays
Access to Earnings on a Daily Basis
401k with 6% company match
Health Care including medical, dental and vision
Additional Benefits
Quarterly Cash Profit Sharing (eligible after 1 year of service)
Tuition Reimbursement (eligible after 6 months of service)
Paid Parental Leave (eligible after 1 year of service)
$10,000 Adoption / Surrogacy Reimbursement (eligible after 1 year of service)
Manage trouble tickets in Salesforce—from open to close—to ensure ownership and customer satisfaction
Deliver technical support for Hearth & Home Technologies products via phone, email, chat, video, and remote tools
Identify and research required service parts using internal documentation
Resolve complex cases by coordinating with cross‑functional teams and maintaining clear communication
Participate in hands‑on training and continuous improvement; train others as needed
Work independently and make sound decisions within policy guidelines
High School diploma or equivalent.
1-2 years of Direct Customer Support or call center experience
Technical Curiosity & Learning Agility — You quickly absorb new information, adapt to evolving products, and enjoy diving into how things work.
Analytical Problem‑Solving — You approach issues methodically, identify root causes, and develop clear, practical solutions. You translate technical concepts into language customers can understand and provide guidance that builds trust.
Customer‑First Mindset — You communicate with empathy, patience, and professionalism, ensuring every customer feels supported and valued. You take responsibility for resolving issues, following through on commitments, and maintaining high service standards.
Collaboration & Influence — You work effectively across teams, share insights, and contribute to a positive, solutions‑focused environment.
Ownership & Accountability — You take responsibility for resolving issues, following through on commitments, and maintaining high service standards. You remain steady under pressure, manage competing priorities, and maintain a calm, confident presence with customers.
Preferred Qualifications
Experience with network configuration or support
Fluent in English; Spanish and/or French languages ability is a plus
Casual work attire
Relaxed atmosphere
On-the-job training
Career advancement & growth opportunities
The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
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Salary: USD 24.50 - 30.50 Hourly
Position at Hearth & Home Technologies, LLC
As a Product Tech Support Specialist with Hearth and Home Technologies in Lake City, MN, you will be responsible for providing prompt, professional and technical support to internal and external customers in response to a variety of technical and repair situations regarding gas, wood and electric fueled appliances, electronic ignition systems, Wi‑Fi controls and mobile app support and services.
Starting Pay Rate : $24.50-$30.50 per hour (based on experience)
Shift Details: M-F, 8 am -4:30 pm with rotating late shift in season – OR – 10 am -6:30 pm year round
Full Time / Direct Hire
Benefits Starting Your 1st Day
Paid Time Off: 128 hours ( pro- rated from start date)
10 Paid Holidays
Access to Earnings on a Daily Basis
401k with 6% company match
Health Care including medical, dental and vision
Additional Benefits
Quarterly Cash Profit Sharing (eligible after 1 year of service)
Tuition Reimbursement (eligible after 6 months of service)
Paid Parental Leave (eligible after 1 year of service)
$10,000 Adoption / Surrogacy Reimbursement (eligible after 1 year of service)
Manage trouble tickets in Salesforce—from open to close—to ensure ownership and customer satisfaction
Deliver technical support for Hearth & Home Technologies products via phone, email, chat, video, and remote tools
Identify and research required service parts using internal documentation
Resolve complex cases by coordinating with cross‑functional teams and maintaining clear communication
Participate in hands‑on training and continuous improvement; train others as needed
Work independently and make sound decisions within policy guidelines
High School diploma or equivalent.
1-2 years of Direct Customer Support or call center experience
Technical Curiosity & Learning Agility — You quickly absorb new information, adapt to evolving products, and enjoy diving into how things work.
Analytical Problem‑Solving — You approach issues methodically, identify root causes, and develop clear, practical solutions. You translate technical concepts into language customers can understand and provide guidance that builds trust.
Customer‑First Mindset — You communicate with empathy, patience, and professionalism, ensuring every customer feels supported and valued. You take responsibility for resolving issues, following through on commitments, and maintaining high service standards.
Collaboration & Influence — You work effectively across teams, share insights, and contribute to a positive, solutions‑focused environment.
Ownership & Accountability — You take responsibility for resolving issues, following through on commitments, and maintaining high service standards. You remain steady under pressure, manage competing priorities, and maintain a calm, confident presence with customers.
Preferred Qualifications
Experience with network configuration or support
Fluent in English; Spanish and/or French languages ability is a plus
Casual work attire
Relaxed atmosphere
On-the-job training
Career advancement & growth opportunities
The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
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