Epic EHR Support Technician | IT Help Desk

NALHE is looking for an individual contributor based in Walnut Creek, California, to provide first and second level support for products and applications, primarily focusing on KP Health Connect (Epic). The role requires technical troubleshooting, excellent communication, and customer service skills. Responsibilities include resolving non-complex issues, supporting incident escalation, and documenting service requests. Candidates should demonstrate a positive attitude, actively listen, and effectively communicate with customers for successful assistance.
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