Guest Services Associate

Education LevelNone## DescriptionGreets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.**Essential Duties & Responsibilities:*** Maintain a friendly and warm demeanor at all times.* Obtain all necessary information when taking room reservations.* Monitor all V.I.P. and special guest requests.* Fully comprehend and execute all relevant phases of the front desk computer system.* Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.* Be aware of all rate packages and promotions currently in effect.* Be familiar with all in-house groups. Be aware of all black out and restricted dates.* Ensure that all guests are checked in/out in a friendly efficient and courteous manner.* Process guest payments.* Being a source of information to guests on various matters such as transport and restaurant advice.* Explain all amenities to guests at check-in.* Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.* Answer all guest inquiries in a timely and professional nature.* Adhere to Brand standards and company policies.* Performs other duties as assigned.## Qualifications**Knowledge and Skills Required:*** High School Education and relevant hotel experience* Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.* Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
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