Member Services Representative
Nascentia Health, Syracuse, NY, United States
Excellence in customer service is the foundation of the Member Service Representative position. The Member Service Representative serves as a first contact for members and potential members of Nascentia Health. The Member Services Representative will support the Communication Center by managing incoming calls and customer service inquiries, including identifying and assessing customers’ needs with the goal to achieve one-call resolution and satisfaction to the best of their abilities.
Performance Standards and Responsibilities
Provides general program information to callers who can be prospective enrollees, families, caregivers, community liaisons, professionals within the community.
Collects and updates demographic information
Fields calls from members, families and community liaisons regarding member service requests.
Ask appropriate questions and listens actively to identify specific questions or issues while documenting required information in computer systems
Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding
Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with other departments and with the member
Meet the performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction and attendance
Ability to support and interface with a wide cross section of internal and external audiences with varying levels of experience
Participates in special projects as required and other duties as assigned.
Requirements
High School Diploma or equivalent required. Associates in Communications, English, Public Relations or related field, or the equivalent preferred
Minimum of one year customer service experience required, preferably in a health care setting.
Previous experience in Provider Relations, Claims management, or Member Services preferred.
Excellent oral, verbal, and written communication skills
Accuracy and attention to details and follow through
Ability to handle large volume of calls with members, providers, community organizations.
PC skills including Microsoft Office required.
This role is required to report in person to a Nascentia organizational office Monday- Friday 8am-4:30pm.
Physical Requirements
Ability to sit or stand at a desk 90% of the day
Speech, visual, and hearing ability sufficient to express and comprehend written and verbal communication.
Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids.
Competitive Salary
This position is an H06 non-exempt position with a min-max rate of: $19.96-$24.96/hour.
401K with generous Employer match
On-Site Gym (free for all employees)
Tuition Reimbursement
Partially funded HSA
Employee Recognition Platform
Paid Time Off, Holidays, Sick and Extended Sick Leave
Short/Long term Disability
Employee Assistance Program (EAP)
Much More!
Nascentia Health is an Equal Opportunity Employer (EOE)
Employment is contingent upon negative results of a pre-hire drug screen and background check clearance
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Performance Standards and Responsibilities
Provides general program information to callers who can be prospective enrollees, families, caregivers, community liaisons, professionals within the community.
Collects and updates demographic information
Fields calls from members, families and community liaisons regarding member service requests.
Ask appropriate questions and listens actively to identify specific questions or issues while documenting required information in computer systems
Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding
Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with other departments and with the member
Meet the performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction and attendance
Ability to support and interface with a wide cross section of internal and external audiences with varying levels of experience
Participates in special projects as required and other duties as assigned.
Requirements
High School Diploma or equivalent required. Associates in Communications, English, Public Relations or related field, or the equivalent preferred
Minimum of one year customer service experience required, preferably in a health care setting.
Previous experience in Provider Relations, Claims management, or Member Services preferred.
Excellent oral, verbal, and written communication skills
Accuracy and attention to details and follow through
Ability to handle large volume of calls with members, providers, community organizations.
PC skills including Microsoft Office required.
This role is required to report in person to a Nascentia organizational office Monday- Friday 8am-4:30pm.
Physical Requirements
Ability to sit or stand at a desk 90% of the day
Speech, visual, and hearing ability sufficient to express and comprehend written and verbal communication.
Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids.
Competitive Salary
This position is an H06 non-exempt position with a min-max rate of: $19.96-$24.96/hour.
401K with generous Employer match
On-Site Gym (free for all employees)
Tuition Reimbursement
Partially funded HSA
Employee Recognition Platform
Paid Time Off, Holidays, Sick and Extended Sick Leave
Short/Long term Disability
Employee Assistance Program (EAP)
Much More!
Nascentia Health is an Equal Opportunity Employer (EOE)
Employment is contingent upon negative results of a pre-hire drug screen and background check clearance
#J-18808-Ljbffr