Risk Analyst I
Russell Tobin, Atlanta, GA, United States
Our client, a Fintech company, is seeking a Risk Analyst I.
Job Title: Risk Analyst I – Contact Center
Locations: Atlanta, GA (Hybrid, 3 days onsite post training)
Duration: 12 months, extension possible
Rate Offered: $31.77/hr on W2 DOE
24/7 rotational shifts – Flexible to work on holidays and weekends
Must be from Risk and Fraud background
Responsibilities
Handle inbound calls in the contact center solving risk and fraud queries.
Manage 50+ inbound calls daily, solving complex risk and fraud queries for merchants.
Qualifications
2+ years of relevant experience in risk management and/or financial or related call center work.
Strong understanding of customer service and customer empathy.
Proven ability to de‑escalate customers and effectively handle difficult situations.
Strong work ethic and efficiency skills via inbound phone queues.
Ability to prioritize tasks to meet SLAs and other performance metrics.
Strong analytical and critical‑thinking skills with attention to detail.
Strong organizational skills and ability to manage multiple tasks.
High integrity and ethics.
Effective collaboration and teamwork skills.
Willingness to learn and adapt to new technologies and processes.
Ability to navigate between multiple systems and tools while helping merchants in the moment.
Proficient with G‑Suite and other relevant software.
Top Skills
Strong customer service skills.
Software skills to operate multiple applications.
Ability to handle a high inbound call volume.
Benefits
Comprehensive healthcare coverage (medical, dental, vision).
Supplemental coverage (accident insurance, critical illness insurance, hospital indemnity).
401(k) retirement savings.
Life & disability insurance.
Employee assistance program.
Legal support.
Auto, home, and pet insurance.
Employee discounts with preferred vendors.
Equal Employment Opportunity
We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment: We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances.
Accommodations: If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
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Job Title: Risk Analyst I – Contact Center
Locations: Atlanta, GA (Hybrid, 3 days onsite post training)
Duration: 12 months, extension possible
Rate Offered: $31.77/hr on W2 DOE
24/7 rotational shifts – Flexible to work on holidays and weekends
Must be from Risk and Fraud background
Responsibilities
Handle inbound calls in the contact center solving risk and fraud queries.
Manage 50+ inbound calls daily, solving complex risk and fraud queries for merchants.
Qualifications
2+ years of relevant experience in risk management and/or financial or related call center work.
Strong understanding of customer service and customer empathy.
Proven ability to de‑escalate customers and effectively handle difficult situations.
Strong work ethic and efficiency skills via inbound phone queues.
Ability to prioritize tasks to meet SLAs and other performance metrics.
Strong analytical and critical‑thinking skills with attention to detail.
Strong organizational skills and ability to manage multiple tasks.
High integrity and ethics.
Effective collaboration and teamwork skills.
Willingness to learn and adapt to new technologies and processes.
Ability to navigate between multiple systems and tools while helping merchants in the moment.
Proficient with G‑Suite and other relevant software.
Top Skills
Strong customer service skills.
Software skills to operate multiple applications.
Ability to handle a high inbound call volume.
Benefits
Comprehensive healthcare coverage (medical, dental, vision).
Supplemental coverage (accident insurance, critical illness insurance, hospital indemnity).
401(k) retirement savings.
Life & disability insurance.
Employee assistance program.
Legal support.
Auto, home, and pet insurance.
Employee discounts with preferred vendors.
Equal Employment Opportunity
We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment: We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances.
Accommodations: If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
#J-18808-Ljbffr