C/S Child Support Specialist I
State of Delaware, Los Angeles, CA, United States
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
Summary Statement
This position is in the Operations Walk‑in Unit of DCSS that reviews the Title IV‑A pending referrals. The incumbent will work with members of the Department of Justice and Family Court. Duties include contact with the customer face‑to‑face, via phone, e‑mail, in court, or in the office setting, performance of research and case management via various databases such as the Delaware Child Support System and other governmental automated systems.
Essential Functions
Interview obligees and assess their needs to determine the appropriate course of action. Update case records to include location of non‑custodial parent and custodial parent, asset identification, and establishment of paternity.
Access multiple national, state, and local jurisdiction database systems to gather information for processing, establishing, and enforcing child support cases.
Research/review obligees/obligors case record to prepare petitions, motions, wage attachments, and various legal documents.
Review case record to answer questions from obligee/obligor, employers, in state and out‑of‑state agencies, and elected officials. Document all inquiries in an automated system.
Refer obligee/obligor to other public/private agencies for services appropriate for their needs.
Maintain records and reports and share information with other public/private agencies.
Interview obligee/obligor to elicit sensitive information from persons of various socio‑economic backgrounds.
May provide outreach/education programs by working with various public and private social service agencies, schools, and correctional facilities.
Recognize crisis/dangerous situations and avoid/defuse through application of appropriate procedures/processes.
Job Requirements
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Possession of an Associate’s degree or higher in Behavioral or Social Science or related field.
Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Six months experience in interviewing clients and their families to obtain facts, explore issues and identify courses of action.
Six months experience in applying laws, rules, regulations, standards, policies and procedures.
Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Six months experience in narrative report writing.
Knowledge of math such as addition, subtraction, multiplication, division, percentages, or decimals.
Benefits
This is a Casual/Seasonal position which is a non‑pension eligible position without healthcare and/or other benefits.
Equal Opportunity Statement
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
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Summary Statement
This position is in the Operations Walk‑in Unit of DCSS that reviews the Title IV‑A pending referrals. The incumbent will work with members of the Department of Justice and Family Court. Duties include contact with the customer face‑to‑face, via phone, e‑mail, in court, or in the office setting, performance of research and case management via various databases such as the Delaware Child Support System and other governmental automated systems.
Essential Functions
Interview obligees and assess their needs to determine the appropriate course of action. Update case records to include location of non‑custodial parent and custodial parent, asset identification, and establishment of paternity.
Access multiple national, state, and local jurisdiction database systems to gather information for processing, establishing, and enforcing child support cases.
Research/review obligees/obligors case record to prepare petitions, motions, wage attachments, and various legal documents.
Review case record to answer questions from obligee/obligor, employers, in state and out‑of‑state agencies, and elected officials. Document all inquiries in an automated system.
Refer obligee/obligor to other public/private agencies for services appropriate for their needs.
Maintain records and reports and share information with other public/private agencies.
Interview obligee/obligor to elicit sensitive information from persons of various socio‑economic backgrounds.
May provide outreach/education programs by working with various public and private social service agencies, schools, and correctional facilities.
Recognize crisis/dangerous situations and avoid/defuse through application of appropriate procedures/processes.
Job Requirements
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Possession of an Associate’s degree or higher in Behavioral or Social Science or related field.
Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Six months experience in interviewing clients and their families to obtain facts, explore issues and identify courses of action.
Six months experience in applying laws, rules, regulations, standards, policies and procedures.
Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Six months experience in narrative report writing.
Knowledge of math such as addition, subtraction, multiplication, division, percentages, or decimals.
Benefits
This is a Casual/Seasonal position which is a non‑pension eligible position without healthcare and/or other benefits.
Equal Opportunity Statement
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
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