Front Desk Guest Service Agent (FT)
Grand Traverse Resort & Spa, LLC, Acme, MI, United States
Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America
Job Description
Posted Friday, April 17, 2026 at 4:00 AM
Overview
This position checks guests into hotel rooms, acts as a resort ambassador with each guest, completes operations at the front desk, and maintains Grand Traverse Resort & Spa guest service standards and operational procedures.
Responsibilities
Welcome/bid farewell to guests
Check in/Check out guests
Be knowledgeable of all resort activities
Anticipate guest concerns/problems and deal with them before they become complaints
Handle complaints with empathy and courtesy
Handle all incoming telephone calls, paging system and guest messages
Follow all safety and emergency policies and procedures
Maintain par stock of office supplies/ordering when necessary
Clean and maintain work area
Assist with PBX duties as needed
Must understand and abide by environmental practices of the resort
Other duties as assigned
Education / Experience
Prior experience in front desk operations or customer service is preferred. Must have strong computer skills and be familiar with Microsoft office software. Knowledge of LMS software is a plus.
Skills & Abilities
high energy level
good oral and written communication skills
detail oriented
ability to type and input data into a computer
Supervisory Responsibilities (If applicable)
N/A
Typical Physical Demands
Employee must be able to stand for long periods of time and lift up to 25lbs.
Typical Mental Demands
The ability to work unsupervised for long periods of time
Work well under pressure is a must
Working Conditions
This position requires one to be indoors. Individual may have to cope with varying noise levels.
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.
Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America
#J-18808-Ljbffr
Job Description
Posted Friday, April 17, 2026 at 4:00 AM
Overview
This position checks guests into hotel rooms, acts as a resort ambassador with each guest, completes operations at the front desk, and maintains Grand Traverse Resort & Spa guest service standards and operational procedures.
Responsibilities
Welcome/bid farewell to guests
Check in/Check out guests
Be knowledgeable of all resort activities
Anticipate guest concerns/problems and deal with them before they become complaints
Handle complaints with empathy and courtesy
Handle all incoming telephone calls, paging system and guest messages
Follow all safety and emergency policies and procedures
Maintain par stock of office supplies/ordering when necessary
Clean and maintain work area
Assist with PBX duties as needed
Must understand and abide by environmental practices of the resort
Other duties as assigned
Education / Experience
Prior experience in front desk operations or customer service is preferred. Must have strong computer skills and be familiar with Microsoft office software. Knowledge of LMS software is a plus.
Skills & Abilities
high energy level
good oral and written communication skills
detail oriented
ability to type and input data into a computer
Supervisory Responsibilities (If applicable)
N/A
Typical Physical Demands
Employee must be able to stand for long periods of time and lift up to 25lbs.
Typical Mental Demands
The ability to work unsupervised for long periods of time
Work well under pressure is a must
Working Conditions
This position requires one to be indoors. Individual may have to cope with varying noise levels.
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.
Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America
#J-18808-Ljbffr