Administrative Assistant II
UNC REX Healthcare, Goldsboro, NC, United States
Description
The Administrative Assistant II provides comprehensive administrative and clerical support to a hospital department and associated clinical units. This role functions as a key operational support resource, ensuring efficient day‑to‑day workflow, effective communication, and compliance with hospital policies. The position serves as a liaison among patients, staff, providers, and leadership while supporting departmental operations, scheduling, documentation, and quality activities.
Responsibilities
Supports the healthcare team with information and administrative support. Answers and directs telephone calls from visitors, staff, and patients. Answers patients’ call system. Relays messages for patients, families, physicians, nurses, and other staff from multiple departments. Maintains confidentiality of all patient information. Creates and maintains electronic documents in MS Office.
Demonstrates appropriate interaction with and provides recommended care and services to all patients. Exhibits knowledge and basic understanding regarding the needs of all patients.
Orders and maintains inventory of office and patient care supplies within budget guidelines. Maintains unit communications equipment including printer, mobile laptop computers, and fax. Conducts unit audits, safety checks, and routine maintenance of office equipment.
Functions as a clerical resource in the unit and is thus knowledgeable about hospital policies and procedures. Ensures that the unit is clean and orderly. Performs other general office support duties as required.
Serves as timekeeper for the department, tracking schedules, work time, off days, PTO time, etc. Prepares payroll for approval and submission. Updates daily schedule sheets for units. Completes management schedules.
Serves as a liaison with internal departments and external parties to support departmental operations and assigned projects and assignments.
Serves as recording secretary for assigned staff meetings. Distributes minutes and documents to the appropriate staff and keeps records.
Demonstrates and promotes professionalism, compassion, and high standards of customer service when interacting with patients, families, and staff; supports responsibility, pride, and teamwork, remains calm under pressure, and offers reasonable solutions for problems.
Researches and processes various departmental documents, records and forms requiring contract interpretation and administration. Serves as point of contact for assisting patients with billing queries and services.
Coordinates departmental meeting scheduling. Assists with administrative functions, including scheduling, data entry, maintaining tracking forms, and filing program documentation.
Promotes effective communication within the department and keeps the Director informed of any issues, concerns, or operational needs.
Screens, prioritizes, and distributes incoming correspondence and mail; responds where appropriate or distributes mail requiring attention to the appropriate individual(s).
Provides guidance to registration receptionists, secretaries, and office assistants in the area assigned.
Prepares and compiles peer review information for internal documentation audits in compliance with hospital and department standards.
Participates in performance improvement activities. Conducts research and analysis for special projects as assigned.
Maintains patient files and databases according to HIPAA regulations and ensures information is up to date.
Performs other departmental duties as assigned.
Other Information
Education
High School diploma or equivalent required. Associates degree in Medical Office or Office Administration preferred.
Licensure/Certification
None.
Experience
At least five years experience in a business office or medical secretarial role preferred.
Valid NC Driver’s License: No
Knowledge, Skills and Abilities
Knowledge of patient registration and front office procedures.
Ability to compose grammatically correct documents and communications.
Ability to lead, guide and motivate others.
Excellent interpersonal and customer service skills.
Ability to read, write and communicate effectively in English.
Highly proficient with MS Office and EMR software, with the ability to learn new software rapidly.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
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The Administrative Assistant II provides comprehensive administrative and clerical support to a hospital department and associated clinical units. This role functions as a key operational support resource, ensuring efficient day‑to‑day workflow, effective communication, and compliance with hospital policies. The position serves as a liaison among patients, staff, providers, and leadership while supporting departmental operations, scheduling, documentation, and quality activities.
Responsibilities
Supports the healthcare team with information and administrative support. Answers and directs telephone calls from visitors, staff, and patients. Answers patients’ call system. Relays messages for patients, families, physicians, nurses, and other staff from multiple departments. Maintains confidentiality of all patient information. Creates and maintains electronic documents in MS Office.
Demonstrates appropriate interaction with and provides recommended care and services to all patients. Exhibits knowledge and basic understanding regarding the needs of all patients.
Orders and maintains inventory of office and patient care supplies within budget guidelines. Maintains unit communications equipment including printer, mobile laptop computers, and fax. Conducts unit audits, safety checks, and routine maintenance of office equipment.
Functions as a clerical resource in the unit and is thus knowledgeable about hospital policies and procedures. Ensures that the unit is clean and orderly. Performs other general office support duties as required.
Serves as timekeeper for the department, tracking schedules, work time, off days, PTO time, etc. Prepares payroll for approval and submission. Updates daily schedule sheets for units. Completes management schedules.
Serves as a liaison with internal departments and external parties to support departmental operations and assigned projects and assignments.
Serves as recording secretary for assigned staff meetings. Distributes minutes and documents to the appropriate staff and keeps records.
Demonstrates and promotes professionalism, compassion, and high standards of customer service when interacting with patients, families, and staff; supports responsibility, pride, and teamwork, remains calm under pressure, and offers reasonable solutions for problems.
Researches and processes various departmental documents, records and forms requiring contract interpretation and administration. Serves as point of contact for assisting patients with billing queries and services.
Coordinates departmental meeting scheduling. Assists with administrative functions, including scheduling, data entry, maintaining tracking forms, and filing program documentation.
Promotes effective communication within the department and keeps the Director informed of any issues, concerns, or operational needs.
Screens, prioritizes, and distributes incoming correspondence and mail; responds where appropriate or distributes mail requiring attention to the appropriate individual(s).
Provides guidance to registration receptionists, secretaries, and office assistants in the area assigned.
Prepares and compiles peer review information for internal documentation audits in compliance with hospital and department standards.
Participates in performance improvement activities. Conducts research and analysis for special projects as assigned.
Maintains patient files and databases according to HIPAA regulations and ensures information is up to date.
Performs other departmental duties as assigned.
Other Information
Education
High School diploma or equivalent required. Associates degree in Medical Office or Office Administration preferred.
Licensure/Certification
None.
Experience
At least five years experience in a business office or medical secretarial role preferred.
Valid NC Driver’s License: No
Knowledge, Skills and Abilities
Knowledge of patient registration and front office procedures.
Ability to compose grammatically correct documents and communications.
Ability to lead, guide and motivate others.
Excellent interpersonal and customer service skills.
Ability to read, write and communicate effectively in English.
Highly proficient with MS Office and EMR software, with the ability to learn new software rapidly.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
#J-18808-Ljbffr