Customer Service Representative - Fire Service Technician
Cintas, Fort Myers, FL, United States
Location: Fort Myers, FL, US, 33916
Requisition Number:
222517
Job Description
Cintas is seeking a Customer Service Representative - Fire Service Technician - Alarms to provide outstanding customer service to both our internal partners and our customers through various activities using knowledge of Alarm Systems or Sprinkler Systems.
Responsibilities
Utilizing technical expertise in reviewing field technician's service reports and determining the validity and proper scope/cost of proposed deficiency repairs.
Preparation of customer facing deficiency repair proposals for approval.
Assist in technical training for internal partners and miscellaneous projects.
Skills & Qualifications
Required
Minimum 5 years' Fire Systems experience
Ability to communicate effectively with AHJ’s as needed
Excellent phone demeanor and experience with customer service
High School Diploma/GED
Conflict resolution & negotiation capabilities
Preferred
Experience with reading, understanding and creating quotes
NICET and other Fire Certifications
Accurate typing and 10 key pad skills
Proficiency with Microsoft Office (Word, Excel, Outlook) and intranet/internet
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Competitive Pay
401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
Disability, Life and AD&D Insurance, 100% Company Paid
Paid Time Off and Holidays
Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
Job Category: Service
Organization: Fire
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral
Job Segment: Customer Service Representative, Field Service, Technician, Customer Service, Manufacturing, Technology
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Requisition Number:
222517
Job Description
Cintas is seeking a Customer Service Representative - Fire Service Technician - Alarms to provide outstanding customer service to both our internal partners and our customers through various activities using knowledge of Alarm Systems or Sprinkler Systems.
Responsibilities
Utilizing technical expertise in reviewing field technician's service reports and determining the validity and proper scope/cost of proposed deficiency repairs.
Preparation of customer facing deficiency repair proposals for approval.
Assist in technical training for internal partners and miscellaneous projects.
Skills & Qualifications
Required
Minimum 5 years' Fire Systems experience
Ability to communicate effectively with AHJ’s as needed
Excellent phone demeanor and experience with customer service
High School Diploma/GED
Conflict resolution & negotiation capabilities
Preferred
Experience with reading, understanding and creating quotes
NICET and other Fire Certifications
Accurate typing and 10 key pad skills
Proficiency with Microsoft Office (Word, Excel, Outlook) and intranet/internet
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Competitive Pay
401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
Disability, Life and AD&D Insurance, 100% Company Paid
Paid Time Off and Holidays
Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
Job Category: Service
Organization: Fire
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral
Job Segment: Customer Service Representative, Field Service, Technician, Customer Service, Manufacturing, Technology
#J-18808-Ljbffr