CMDB Administrator (W2 Only)
Jobs via Dice, Lake Forest, IL, United States
Job Overview
The CMDB Administrator is responsible for managing and maintaining the Configuration Management Database (CMDB) in ServiceNow which includes HAM, SAM and Certificate Management to ensure accuracy, integrity, and reliability of configuration data. This role supports IT Service Management (ITSM) processes such as Incident, Problem, Change, and Asset Management, and plays a critical part in enabling visibility and control across IT infrastructure and services.
Key Responsibilities
CMDB Maintenance & Governance
Maintain the CMDB by ensuring all Configuration Items (CIs) are accurately identified, documented, and updated.
Implement and enforce CMDB policies, processes, and procedures to maintain data integrity and compliance with ITIL standards.
Perform regular audits and health checks to identify and resolve discrepancies, duplicates, and inconsistencies.
Configuration Item (CI) Management
Define and maintain CI types, classes, and attributes based on organizational requirements.
Establish and manage relationships between CIs to accurately represent dependencies and configurations.
Certification Process Management
Notify CI Owners/Custodians about certification tasks, including reminders and escalation when necessary.
Review CI attributes for accuracy, make updates, or request new data for corrections.
Confirm certification completion (pass/fail) and resolve failed or incomplete certifications through follow-up and data updates.
Integration & Automation
Configure and optimize ServiceNow Discovery and Service Mapping to populate and synchronize CI data.
Integrate CMDB with other IT systems (e.g., monitoring tools, asset management systems) for automated data exchange.
Develop scripts and workflows for automated CI updates.
Reporting & Analysis
Generate and distribute reports on CMDB health, compliance, and performance metrics.
Provide insights and recommendations to improve configuration management processes.
Collaboration & Support
Work closely with IT operations, service desk, change management, and asset management teams.
Provide training and support to stakeholders on CMDB usage and best practices.
Hardware Asset Management
Document and publish the Hardware Asset Management process in alignment with ITIL and organizational standards.
Review Key Performance Indicators (KPIs) to evaluate process efficiency and take corrective actions as needed.
Ensure compliance with HAM policies, standards, and audit requirements.
Conduct periodic audits and maintain accurate documentation for governance and regulatory purposes.
Asset Lifecycle Management
Software Asset Management
Manage and maintain the entire software asset lifecycle in accordance with the organization's SAM process.
Review Key Performance Indicators (KPIs) to evaluate process efficiency and take corrective actions as needed.
Maintain accurate records in the Asset Management Database, including software licenses, models, and associated details.
Conduct periodic audits and maintain accurate documentation for governance and regulatory purposes.
Certificate Management
Oversee the entire lifecycle of certificates, including issuance, renewal, revocation, and expiration tracking.
Maintain an accurate inventory of all certificates across environments (production and non-production) in ServiceNow or designated repository.
Ensure certificates are linked to associated assets such as servers, applications, and devices for traceability.
Implement automated alerts and renewal tasks in ServiceNow for certificates nearing expiration (e.g., 90, 60, 30, and 7 days before expiry).
Continuously optimize monitoring tools and processes to prevent service disruptions caused by certificate failures.
Required Skills & Qualifications
Technical Expertise:
Strong knowledge of ServiceNow CMDB, ITOM Visibility, Discovery, and Service Mapping.
Familiarity with ITIL framework and configuration management principles.
Experience with integrations using SOAP/REST APIs.
Analytical & Problem‑Solving Skills:
Ability to analyze data quality issues and implement corrective actions.
Proficiency in reporting tools (e.g., ServiceNow Performance Analytics, Power BI).
Soft Skills:
Strong communication and collaboration skills.
Attention to detail and ability to work in a fast‑paced environment.
Top Skills Details:
ServiceNow CMDB
ITIL
Hardware Asset Management
Software Asset Management
Discovery & Service Mapping
Additional Skills & Qualifications:
Bachelor's Degree and/or 4 - 6 years of related experience OR High School Diploma or GED with 6-8 years of related experience.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Lake Forest, IL.
Pay and Benefits
The pay range for this position is $50.00 - $80.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Lake Forest, IL.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
Equal Opportunity Employer Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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The CMDB Administrator is responsible for managing and maintaining the Configuration Management Database (CMDB) in ServiceNow which includes HAM, SAM and Certificate Management to ensure accuracy, integrity, and reliability of configuration data. This role supports IT Service Management (ITSM) processes such as Incident, Problem, Change, and Asset Management, and plays a critical part in enabling visibility and control across IT infrastructure and services.
Key Responsibilities
CMDB Maintenance & Governance
Maintain the CMDB by ensuring all Configuration Items (CIs) are accurately identified, documented, and updated.
Implement and enforce CMDB policies, processes, and procedures to maintain data integrity and compliance with ITIL standards.
Perform regular audits and health checks to identify and resolve discrepancies, duplicates, and inconsistencies.
Configuration Item (CI) Management
Define and maintain CI types, classes, and attributes based on organizational requirements.
Establish and manage relationships between CIs to accurately represent dependencies and configurations.
Certification Process Management
Notify CI Owners/Custodians about certification tasks, including reminders and escalation when necessary.
Review CI attributes for accuracy, make updates, or request new data for corrections.
Confirm certification completion (pass/fail) and resolve failed or incomplete certifications through follow-up and data updates.
Integration & Automation
Configure and optimize ServiceNow Discovery and Service Mapping to populate and synchronize CI data.
Integrate CMDB with other IT systems (e.g., monitoring tools, asset management systems) for automated data exchange.
Develop scripts and workflows for automated CI updates.
Reporting & Analysis
Generate and distribute reports on CMDB health, compliance, and performance metrics.
Provide insights and recommendations to improve configuration management processes.
Collaboration & Support
Work closely with IT operations, service desk, change management, and asset management teams.
Provide training and support to stakeholders on CMDB usage and best practices.
Hardware Asset Management
Document and publish the Hardware Asset Management process in alignment with ITIL and organizational standards.
Review Key Performance Indicators (KPIs) to evaluate process efficiency and take corrective actions as needed.
Ensure compliance with HAM policies, standards, and audit requirements.
Conduct periodic audits and maintain accurate documentation for governance and regulatory purposes.
Asset Lifecycle Management
Software Asset Management
Manage and maintain the entire software asset lifecycle in accordance with the organization's SAM process.
Review Key Performance Indicators (KPIs) to evaluate process efficiency and take corrective actions as needed.
Maintain accurate records in the Asset Management Database, including software licenses, models, and associated details.
Conduct periodic audits and maintain accurate documentation for governance and regulatory purposes.
Certificate Management
Oversee the entire lifecycle of certificates, including issuance, renewal, revocation, and expiration tracking.
Maintain an accurate inventory of all certificates across environments (production and non-production) in ServiceNow or designated repository.
Ensure certificates are linked to associated assets such as servers, applications, and devices for traceability.
Implement automated alerts and renewal tasks in ServiceNow for certificates nearing expiration (e.g., 90, 60, 30, and 7 days before expiry).
Continuously optimize monitoring tools and processes to prevent service disruptions caused by certificate failures.
Required Skills & Qualifications
Technical Expertise:
Strong knowledge of ServiceNow CMDB, ITOM Visibility, Discovery, and Service Mapping.
Familiarity with ITIL framework and configuration management principles.
Experience with integrations using SOAP/REST APIs.
Analytical & Problem‑Solving Skills:
Ability to analyze data quality issues and implement corrective actions.
Proficiency in reporting tools (e.g., ServiceNow Performance Analytics, Power BI).
Soft Skills:
Strong communication and collaboration skills.
Attention to detail and ability to work in a fast‑paced environment.
Top Skills Details:
ServiceNow CMDB
ITIL
Hardware Asset Management
Software Asset Management
Discovery & Service Mapping
Additional Skills & Qualifications:
Bachelor's Degree and/or 4 - 6 years of related experience OR High School Diploma or GED with 6-8 years of related experience.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Lake Forest, IL.
Pay and Benefits
The pay range for this position is $50.00 - $80.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Lake Forest, IL.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
Equal Opportunity Employer Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr