Customer Care Coordinator
AVB Inc., Portage, MI, United States
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Customer Care Coordinator
Full-time Regular Admin Support Portage, MI, US
5 days ago Requisition ID: 1039
Salary Range: $22.00 To $27.00 Hourly
Job Summary
Customer Care Coordinator supports the Customer Care Department by ensuring all warranty obligations are met for AVB homeowners. This role serves as a key liaison between customers, subcontractors, and internal teams, working to resolve warranty-related issues promptly while maintaining strong customer relationships.
Essential Duties and Responsibilities
Coordinate and manage residential warranty requests from homeowners, ensuring timely and effective resolution
Communicate warranty issues clearly and professionally with customers, maintaining rapport and trust at all times
Schedule, track, and follow up with subcontractors to ensure warranty work is completed accurately and on time
Verify that warranty obligations are fulfilled in accordance with company standards and commitments
Document warranty issues, resolutions, and trends to provide feedback to the Customer Care Department
Serve as a point of communication between customers, subcontractors, and internal teams to ensure alignment and accountability
Provide prompt, courteous, and efficient service to exceed customer satisfaction and quality objectives
Identify recurring issues and communicate insights to leadership to support continuous improvement initiatives
Education and/or Experience
High school diploma or equivalent required; associate degree or related coursework preferred
Prior experience in customer service, warranty coordination, residential construction, or a related field preferred
Proficiency with Microsoft Office Suite and job tracking or CRM systems
Other Skills and Abilities
Strong organizational and time management skills
Effective interpersonal and conflict resolution skills
High level of professionalism and attention to detail
Strong organizational and follow-up skills with the ability to manage multiple requests simultaneously
Excellent verbal and written communication skills
Professional, calm, and solution-oriented approach when interacting with homeowners and trade partners
Physical Requirements
The position primarily involves working in an office environment, spending a substantial amount of time using a computer for documentation, coordination, and communication tasks. Occasional visits to project jobsites may be required, which can involve exposure to outdoor weather conditions and navigating various terrain and work areas under construction. Must have the ability to sit for extended periods, communicate by phone and email, use standard office equipment, and occasionally lift up to 20 pounds. When visiting jobsites, the employee will be required to wear protective safety equipment as appropriate.
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Customer Care Coordinator
Full-time Regular Admin Support Portage, MI, US
5 days ago Requisition ID: 1039
Salary Range: $22.00 To $27.00 Hourly
Job Summary
Customer Care Coordinator supports the Customer Care Department by ensuring all warranty obligations are met for AVB homeowners. This role serves as a key liaison between customers, subcontractors, and internal teams, working to resolve warranty-related issues promptly while maintaining strong customer relationships.
Essential Duties and Responsibilities
Coordinate and manage residential warranty requests from homeowners, ensuring timely and effective resolution
Communicate warranty issues clearly and professionally with customers, maintaining rapport and trust at all times
Schedule, track, and follow up with subcontractors to ensure warranty work is completed accurately and on time
Verify that warranty obligations are fulfilled in accordance with company standards and commitments
Document warranty issues, resolutions, and trends to provide feedback to the Customer Care Department
Serve as a point of communication between customers, subcontractors, and internal teams to ensure alignment and accountability
Provide prompt, courteous, and efficient service to exceed customer satisfaction and quality objectives
Identify recurring issues and communicate insights to leadership to support continuous improvement initiatives
Education and/or Experience
High school diploma or equivalent required; associate degree or related coursework preferred
Prior experience in customer service, warranty coordination, residential construction, or a related field preferred
Proficiency with Microsoft Office Suite and job tracking or CRM systems
Other Skills and Abilities
Strong organizational and time management skills
Effective interpersonal and conflict resolution skills
High level of professionalism and attention to detail
Strong organizational and follow-up skills with the ability to manage multiple requests simultaneously
Excellent verbal and written communication skills
Professional, calm, and solution-oriented approach when interacting with homeowners and trade partners
Physical Requirements
The position primarily involves working in an office environment, spending a substantial amount of time using a computer for documentation, coordination, and communication tasks. Occasional visits to project jobsites may be required, which can involve exposure to outdoor weather conditions and navigating various terrain and work areas under construction. Must have the ability to sit for extended periods, communicate by phone and email, use standard office equipment, and occasionally lift up to 20 pounds. When visiting jobsites, the employee will be required to wear protective safety equipment as appropriate.
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