Human Services and MSW Program Specialist
Western Washington U, Bellingham, WA, United States
Human Services and MSW Program Specialist
Position Title: Human Services and MSW Program Specialist
About the Position
The Human Services and MSW Program Specialist is a unique combination of administrative and student support functions. Both programs have their academic home in the Woodring College of Education in the Department of Health and Community Studies. This role supports students and faculty in Human Services and the Master of Social Work programs on the Peninsulas. Serving as a primary point of contact for students, community partners, and faculty, this position helps strengthen enrollment and student success with high level administrative support in all university-related functions and brings structure to the unstructured. The incumbent will be a highly collaborative and communicative team player, bringing both high energy and a high level of detail to the position. This is a face‑to‑face position located in Bremerton with limited remote work opportunities to support student outreach and recruitment. The typical schedule for this position will generally be 9:00 AM – 5:30 PM Monday – Thursday and 8:30 AM – 5:00 PM on Fridays. There will be occasional weekend and evening hours to support program needs.
Sample Duties
Student Advising, Admissions and Support – 35%
Guide students through the admissions process, including application completion, transcript review, and program eligibility requirements, communicating timelines, deadlines and missing information as needed.
Support students with registration, scheduling, course overrides, graduation‑related forms and processes.
Monitor student academic progress; advise on petitions, academic standing, and retention strategies, communicating to lead faculty/program director as appropriate.
Connect students with financial aid, scholarships, career services, and support resources to ensure progression.
Support students through the graduation application and completion process.
Provide advising on prerequisites, transfer strategies, and degree completion planning for Human Services program.
Facilitate the application and admissions process for MSW applicants by ensuring students submit complete and competitive applications, scheduling admissions interviews and coordinating the process and outcome of admission on behalf of the program.
Assist with post‑graduation licensure examination planning for students.
Outreach and Recruitment – 30%
Serve as the primary contact for prospective students for Human Services and the Master of Social Work programs; provide information about transfer pathways, admission requirements, and program opportunities for both programs.
Support enrollment growth on the Peninsulas through collaboration with local WWU Peninsulas colleagues as part of a dynamic team.
Maintain excellent program knowledge for assigned programs and serve as subject matter expert for prospective students, faculty, colleagues, and partners.
Build relationships with regional universities, local community colleges including Olympic and Peninsula Colleges, and workforce partners to increase WWU Peninsulas visibility and engagement.
Collaborate with WWU Peninsulas Marketing and program leadership to ensure accurate content for recruitment materials across websites, digital and social media, and promptly communicate any programmatic changes or updates.
Administrative Support – 25%
Coordinate new student orientation, quarterly schedules, textbook and classroom reservations, cohort gatherings, graduation events, and other program activities to support student onboarding and retention.
Assist students and faculty with the appropriate forms, including WWU forms and any necessary partner college forms.
Collate and consolidate data for MSW program accreditation, which may include coordinating with WWU campus departments for reports and information on a regular basis.
Maintain MSW practicum software by entering and updating information in a timely manner.
Coordinate and monitor MSW partner organization MOUs for practicum sites to ensure adherence to WWU policies and procedures.
Provide tenured/tenure‑track and non‑tenure track faculty support with travel, classroom logistics/booking, course evaluations, and new instructor onboarding as needed.
Maintain student records and databases in appropriate WWU systems; manage admissions and enrollment reporting.
Special Projects and Other Duties as Assigned – 10%
Perform special projects and other duties as assigned.
The State HR classification for this position is Program Specialist 2.
Required Qualifications
Bachelor’s degree and 2 years’ full‑time professional work experience post‑bachelor’s degree or equivalent.
Proven ability to build rapport, establish trust and credibility with internal and external stakeholders.
Excellent written and verbal communication skills that leave students/stakeholders feeling valued, respected and well supported.
Proven experience working authentically and effectively with diverse populations.
Comfortable conquering new technology in a professional environment.
Success launching new programs or initiatives in an ambiguous environment.
Proven ability to initiate and complete work on time as an individual contributor.
Strong attention to detail.
Ability to convey information clearly, professionally and effectively in presentations and meetings.
Experience successfully managing multiple priorities with varying deadlines and numerous stakeholders.
Eagerness to collaborate deeply and regularly with, and contribute to the success of a high‑functioning and highly collaborative team.
Ability to work in person, on campus, up to 5 days per week to serve student needs.
Ability to work occasional evenings and weekends.
Experience with Microsoft Office 365.
Preferred Qualifications
4 years’ professional work experience.
Prior experience with Slate, Salesforce, Hubspot or other CRM.
Familiarity with university systems such as Slate, EAP Navigate, Banner, and SAP Concur.
Conditions of Employment
All employees must comply with our immunization policies, including proof of rubeola measles immunity within 60 days of hire. All new employees must also comply with employment eligibility verification as required by the U.S. Citizenship and Immigration Service before beginning work at WWU. A comprehensive background check, including a sexual misconduct background check, will be conducted.
Salary
$4,342 – $5,836 per month, depending on qualifications and experience.
Bargaining Unit
This position is part of bargaining unit PT and is covered by the collective bargaining agreement with Public School Employees of WWU.
Equal Opportunity Employer Statement
Western Washington University (WWU) is an equal opportunity employer. In compliance with applicable laws, WWU does not discriminate on the basis of race, ethnicity, color, national origin, age, citizenship or immigration status, pregnancy, use of protective leave, genetic status, sex, sexual orientation, gender identity, gender expression, marital status, creed, religion, veteran or military status, disability or the use of a trained guide dog or service animal (including a service animal in training) by a person with a disability, or any other characteristic protected by federal, state or local law, in its programs or activities, including employment, admissions and educational programs. WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Related policies are available upon request.
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Position Title: Human Services and MSW Program Specialist
About the Position
The Human Services and MSW Program Specialist is a unique combination of administrative and student support functions. Both programs have their academic home in the Woodring College of Education in the Department of Health and Community Studies. This role supports students and faculty in Human Services and the Master of Social Work programs on the Peninsulas. Serving as a primary point of contact for students, community partners, and faculty, this position helps strengthen enrollment and student success with high level administrative support in all university-related functions and brings structure to the unstructured. The incumbent will be a highly collaborative and communicative team player, bringing both high energy and a high level of detail to the position. This is a face‑to‑face position located in Bremerton with limited remote work opportunities to support student outreach and recruitment. The typical schedule for this position will generally be 9:00 AM – 5:30 PM Monday – Thursday and 8:30 AM – 5:00 PM on Fridays. There will be occasional weekend and evening hours to support program needs.
Sample Duties
Student Advising, Admissions and Support – 35%
Guide students through the admissions process, including application completion, transcript review, and program eligibility requirements, communicating timelines, deadlines and missing information as needed.
Support students with registration, scheduling, course overrides, graduation‑related forms and processes.
Monitor student academic progress; advise on petitions, academic standing, and retention strategies, communicating to lead faculty/program director as appropriate.
Connect students with financial aid, scholarships, career services, and support resources to ensure progression.
Support students through the graduation application and completion process.
Provide advising on prerequisites, transfer strategies, and degree completion planning for Human Services program.
Facilitate the application and admissions process for MSW applicants by ensuring students submit complete and competitive applications, scheduling admissions interviews and coordinating the process and outcome of admission on behalf of the program.
Assist with post‑graduation licensure examination planning for students.
Outreach and Recruitment – 30%
Serve as the primary contact for prospective students for Human Services and the Master of Social Work programs; provide information about transfer pathways, admission requirements, and program opportunities for both programs.
Support enrollment growth on the Peninsulas through collaboration with local WWU Peninsulas colleagues as part of a dynamic team.
Maintain excellent program knowledge for assigned programs and serve as subject matter expert for prospective students, faculty, colleagues, and partners.
Build relationships with regional universities, local community colleges including Olympic and Peninsula Colleges, and workforce partners to increase WWU Peninsulas visibility and engagement.
Collaborate with WWU Peninsulas Marketing and program leadership to ensure accurate content for recruitment materials across websites, digital and social media, and promptly communicate any programmatic changes or updates.
Administrative Support – 25%
Coordinate new student orientation, quarterly schedules, textbook and classroom reservations, cohort gatherings, graduation events, and other program activities to support student onboarding and retention.
Assist students and faculty with the appropriate forms, including WWU forms and any necessary partner college forms.
Collate and consolidate data for MSW program accreditation, which may include coordinating with WWU campus departments for reports and information on a regular basis.
Maintain MSW practicum software by entering and updating information in a timely manner.
Coordinate and monitor MSW partner organization MOUs for practicum sites to ensure adherence to WWU policies and procedures.
Provide tenured/tenure‑track and non‑tenure track faculty support with travel, classroom logistics/booking, course evaluations, and new instructor onboarding as needed.
Maintain student records and databases in appropriate WWU systems; manage admissions and enrollment reporting.
Special Projects and Other Duties as Assigned – 10%
Perform special projects and other duties as assigned.
The State HR classification for this position is Program Specialist 2.
Required Qualifications
Bachelor’s degree and 2 years’ full‑time professional work experience post‑bachelor’s degree or equivalent.
Proven ability to build rapport, establish trust and credibility with internal and external stakeholders.
Excellent written and verbal communication skills that leave students/stakeholders feeling valued, respected and well supported.
Proven experience working authentically and effectively with diverse populations.
Comfortable conquering new technology in a professional environment.
Success launching new programs or initiatives in an ambiguous environment.
Proven ability to initiate and complete work on time as an individual contributor.
Strong attention to detail.
Ability to convey information clearly, professionally and effectively in presentations and meetings.
Experience successfully managing multiple priorities with varying deadlines and numerous stakeholders.
Eagerness to collaborate deeply and regularly with, and contribute to the success of a high‑functioning and highly collaborative team.
Ability to work in person, on campus, up to 5 days per week to serve student needs.
Ability to work occasional evenings and weekends.
Experience with Microsoft Office 365.
Preferred Qualifications
4 years’ professional work experience.
Prior experience with Slate, Salesforce, Hubspot or other CRM.
Familiarity with university systems such as Slate, EAP Navigate, Banner, and SAP Concur.
Conditions of Employment
All employees must comply with our immunization policies, including proof of rubeola measles immunity within 60 days of hire. All new employees must also comply with employment eligibility verification as required by the U.S. Citizenship and Immigration Service before beginning work at WWU. A comprehensive background check, including a sexual misconduct background check, will be conducted.
Salary
$4,342 – $5,836 per month, depending on qualifications and experience.
Bargaining Unit
This position is part of bargaining unit PT and is covered by the collective bargaining agreement with Public School Employees of WWU.
Equal Opportunity Employer Statement
Western Washington University (WWU) is an equal opportunity employer. In compliance with applicable laws, WWU does not discriminate on the basis of race, ethnicity, color, national origin, age, citizenship or immigration status, pregnancy, use of protective leave, genetic status, sex, sexual orientation, gender identity, gender expression, marital status, creed, religion, veteran or military status, disability or the use of a trained guide dog or service animal (including a service animal in training) by a person with a disability, or any other characteristic protected by federal, state or local law, in its programs or activities, including employment, admissions and educational programs. WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Related policies are available upon request.
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