Customer Support Specialist
Hireframe, Washington, District of Columbia, United States
We are seeking a detail-oriented and customer-focused Customer Experience & E-commerce Coordinator to support day-to-day operations across multiple storefronts. This role is ideal for someone who thrives in a fast-paced, creative environment and enjoys delivering a high-touch experience to premium clientele, particularly in the wedding and events space.
You will serve as the primary point of contact for customer inquiries while also supporting e-commerce operations, social media, and administrative tasks. This role requires strong written communication, sound judgment, and the ability to work independently with minimal oversight.
Customer Support & Order Management
Manage customer inquiries across Marsupial Papers (website and email), Etsy, and Nexcards
Respond to quote requests, product questions, timeline inquiries, and order status updates
Provide a high-quality, personalized customer experience for wedding clients
E-commerce & Operations Support
Update and manage Etsy listings and product listings on website
Assist with order coordination and general storefront maintenance
Handle invoicing, including creating, sending, and tracking invoices
Social Media Support
Post content on Instagram for company papers
Assist with caption writing and content scheduling (scope to be finalized during onboarding)
Ad Hoc Projects
Support outreach efforts to wedding planners in target markets (Washington DC and Houston)
Execute small operational projects as needed
Future Scope (Phase 2)
Support cold outbound efforts to wedding planners using structured outreach playbooks
Must haves
Excellent written English with a warm, professional tone
Strong customer service mindset with patience and attention to detail
Experience working with e-commerce platforms, particularly Etsy
Familiarity with Instagram posting, captions, and scheduling tools
Comfortable managing invoicing processes
Highly self-directed with the ability to work independently
Strong judgment and ability to handle nuanced customer scenarios
Nice to haves
Experience in weddings, events, hospitality, or other high-touch service industries
Background in stationery, print-on-demand, or design-related businesses
Basic design sensibility and brand awareness
Familiarity with Pinterest as a marketing or sales channel
Experience with cold outreach or lead generation
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
Permanent remote work flexibility
Paid Time Off
Health Maintenance Organization (HMO) coverage
Annual performance bonuses
Dedicated coaches offer an extra channel of support and skill-building
Opportunities for professional growth
#J-18808-Ljbffr
You will serve as the primary point of contact for customer inquiries while also supporting e-commerce operations, social media, and administrative tasks. This role requires strong written communication, sound judgment, and the ability to work independently with minimal oversight.
Customer Support & Order Management
Manage customer inquiries across Marsupial Papers (website and email), Etsy, and Nexcards
Respond to quote requests, product questions, timeline inquiries, and order status updates
Provide a high-quality, personalized customer experience for wedding clients
E-commerce & Operations Support
Update and manage Etsy listings and product listings on website
Assist with order coordination and general storefront maintenance
Handle invoicing, including creating, sending, and tracking invoices
Social Media Support
Post content on Instagram for company papers
Assist with caption writing and content scheduling (scope to be finalized during onboarding)
Ad Hoc Projects
Support outreach efforts to wedding planners in target markets (Washington DC and Houston)
Execute small operational projects as needed
Future Scope (Phase 2)
Support cold outbound efforts to wedding planners using structured outreach playbooks
Must haves
Excellent written English with a warm, professional tone
Strong customer service mindset with patience and attention to detail
Experience working with e-commerce platforms, particularly Etsy
Familiarity with Instagram posting, captions, and scheduling tools
Comfortable managing invoicing processes
Highly self-directed with the ability to work independently
Strong judgment and ability to handle nuanced customer scenarios
Nice to haves
Experience in weddings, events, hospitality, or other high-touch service industries
Background in stationery, print-on-demand, or design-related businesses
Basic design sensibility and brand awareness
Familiarity with Pinterest as a marketing or sales channel
Experience with cold outreach or lead generation
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
Permanent remote work flexibility
Paid Time Off
Health Maintenance Organization (HMO) coverage
Annual performance bonuses
Dedicated coaches offer an extra channel of support and skill-building
Opportunities for professional growth
#J-18808-Ljbffr