Front Office Specialist- PRN
TriHealth, New Lebanon, OH, United States
Be the Welcoming Face of Exceptional Care
At TriHealth, our Front Office Specialists are the first connection patients make with our care teams — setting the tone for a positive, compassionate, and seamless experience. When you join TriHealth, you join a system committed to caring for people: our patients, our community, and you.
Location: 100 Arrow Springs Blvd #2700, Lebanon, OH 45036
Schedule: PRN
Incentives & Benefits: This PRN position is not eligible for TriHealth benefits.
Minimum Job Requirements
High School Diploma or GED degree (Required)
3 - 4 years experience in a related field (Required)
Job Overview
This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check‑out functions, including review of encounter form data, collection of co‑payments, scheduling follow‑up appointments; completing daily bank deposit; day‑end reconciliation duties. Some locations also require this position to complete charge/receipt‑entry and charge‑receipt summaries for all office‑related services.
Job Responsibilities
Answers incoming telephone lines and appropriately handles, directs, and distributes calls.
Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
Schedules patient appointments and promptly informs the department of any issues.
Accurately inputs patient registration information and updates insurance and demographic data.
Accepts patient payments and records them accurately.
Demonstrates courtesy and respect toward families, community professionals, agencies, office personnel, and team members; follows JCAHO and HIPAA protocols with access limited to job‑related information.
Handles patient complaints and refers concerns to the manager as appropriate.
Working Conditions
Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Frequently
Kneeling - Occasionally
Lifting
Pulling - Rarely
Pushing - Occasionally
Reaching - Rarely
Reading - Frequently
Sitting - Consistently
Standing - Rarely
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Occasionally
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
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At TriHealth, our Front Office Specialists are the first connection patients make with our care teams — setting the tone for a positive, compassionate, and seamless experience. When you join TriHealth, you join a system committed to caring for people: our patients, our community, and you.
Location: 100 Arrow Springs Blvd #2700, Lebanon, OH 45036
Schedule: PRN
Incentives & Benefits: This PRN position is not eligible for TriHealth benefits.
Minimum Job Requirements
High School Diploma or GED degree (Required)
3 - 4 years experience in a related field (Required)
Job Overview
This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check‑out functions, including review of encounter form data, collection of co‑payments, scheduling follow‑up appointments; completing daily bank deposit; day‑end reconciliation duties. Some locations also require this position to complete charge/receipt‑entry and charge‑receipt summaries for all office‑related services.
Job Responsibilities
Answers incoming telephone lines and appropriately handles, directs, and distributes calls.
Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
Schedules patient appointments and promptly informs the department of any issues.
Accurately inputs patient registration information and updates insurance and demographic data.
Accepts patient payments and records them accurately.
Demonstrates courtesy and respect toward families, community professionals, agencies, office personnel, and team members; follows JCAHO and HIPAA protocols with access limited to job‑related information.
Handles patient complaints and refers concerns to the manager as appropriate.
Working Conditions
Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Frequently
Kneeling - Occasionally
Lifting
Pulling - Rarely
Pushing - Occasionally
Reaching - Rarely
Reading - Frequently
Sitting - Consistently
Standing - Rarely
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Occasionally
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
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