Medical Receptionist/Customer Service Specialist
Palm Medical Centers, Davenport, FL, United States
At Palm Medical Centers, you can expect:
Strong compensation package with good benefits and great work culture
Ability to make a major impact at your center
Career development leadership opportunities to unlock your full potential
Clear direction with a strong leadership team
Performance recognition and awards
Opportunities to add significant value to patients' quality of life
Duties & Responsibilities:
Deliver excellent patient service.
Answer telephone promptly and direct calls accordingly.
Retrieve phone messages and transfer calls as necessary.
Verify patient insurance.
Retrieve all correspondence from all mailboxes and distribute accordingly.
Prioritize the center's business needs and flexibly assist other areas as needed.
Responsible for scheduling appointments, checking in/out patients, and obtaining accurate patient information.
Greet patients and visitors in a courteous/professional manner.
Notify appropriate personnel of visitor arrival and direct visitor to the correct area.
Perform clerical functions.
Maintain/update directory of all employees in the center.
Notify the transportation dispatcher when patients are ready for pick up.
Maintain professional conduct and appearance at all times.
Ensure waiting and reception areas are kept clean and tidy.
Perform other duties and projects as assigned.
Flexibility to commute to other centers.
Required Skills, Experience and Education:
Exceptional customer service and phone etiquette
Ability to use computers to enter information
Excellent written and verbal communication skills
Attention to detail
Ability to connect with patients and make them feel comfortable
Patience and presence of mind
eCW experience Required
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
May require prolonged periods of standing, walking and bending
Ability to move/lift up to 20 pounds at times
Job Type:
Full-time
Salary:
$17.00 - $19.00 per hour (negotiable based on experience)
Benefits:
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8‑hour day shift
Monday to Friday
Work setting:
In‑person
Experience:
Computer skills: 1 year (Required)
Medical receptionist: 1 year (Required)
Customer service: 2 years (Required)
Bilingual (Preferred)
Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.
#J-18808-Ljbffr
Strong compensation package with good benefits and great work culture
Ability to make a major impact at your center
Career development leadership opportunities to unlock your full potential
Clear direction with a strong leadership team
Performance recognition and awards
Opportunities to add significant value to patients' quality of life
Duties & Responsibilities:
Deliver excellent patient service.
Answer telephone promptly and direct calls accordingly.
Retrieve phone messages and transfer calls as necessary.
Verify patient insurance.
Retrieve all correspondence from all mailboxes and distribute accordingly.
Prioritize the center's business needs and flexibly assist other areas as needed.
Responsible for scheduling appointments, checking in/out patients, and obtaining accurate patient information.
Greet patients and visitors in a courteous/professional manner.
Notify appropriate personnel of visitor arrival and direct visitor to the correct area.
Perform clerical functions.
Maintain/update directory of all employees in the center.
Notify the transportation dispatcher when patients are ready for pick up.
Maintain professional conduct and appearance at all times.
Ensure waiting and reception areas are kept clean and tidy.
Perform other duties and projects as assigned.
Flexibility to commute to other centers.
Required Skills, Experience and Education:
Exceptional customer service and phone etiquette
Ability to use computers to enter information
Excellent written and verbal communication skills
Attention to detail
Ability to connect with patients and make them feel comfortable
Patience and presence of mind
eCW experience Required
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
May require prolonged periods of standing, walking and bending
Ability to move/lift up to 20 pounds at times
Job Type:
Full-time
Salary:
$17.00 - $19.00 per hour (negotiable based on experience)
Benefits:
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8‑hour day shift
Monday to Friday
Work setting:
In‑person
Experience:
Computer skills: 1 year (Required)
Medical receptionist: 1 year (Required)
Customer service: 2 years (Required)
Bilingual (Preferred)
Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.
#J-18808-Ljbffr