Treasury Management Support Specialist (Q2 Digital Banking)
Edwards Lifesciences Belgium, Charleston, WV, United States
Position Summary
We are seeking a Treasury Management Support Specialist to join a leading financial services organization undergoing a major digital banking transformation across the United States. This role will provide high‑touch, “white glove” support to treasury management clients during a critical Q2 Digital Banking platform conversion, ensuring a seamless transition and strong user adoption.
Essential Duties
Provide white‑glove support to treasury management clients during system conversion.
Partner with Relationship Managers to conduct proactive outreach and client support.
Assist clients with Q2 Digital Banking platform navigation and access.
Configure customer admin setup, including user access and permissions.
Guide clients through ACH templates, payments, approvals, and batch uploads.
Troubleshoot issues to ensure a seamless post‑conversion experience.
Deliver high‑touch client service to drive confidence and platform adoption.
Qualifications
Bachelor’s degree in Finance, Business, or related field preferred.
3+ years of treasury management or commercial banking experience.
Direct experience with Q2 Digital Banking platform required.
Hands‑on experience with ACH processing, templates, and approvals.
Skills and Job‑Specific Competencies
Strong knowledge of treasury management systems and digital banking platforms.
Proficiency in ACH processing and payment workflows.
Excellent client‑facing communication and relationship management skills.
Ability to troubleshoot technical issues in real‑time.
Strong attention to detail and organizational skills.
Ability to work independently in a fast‑paced, remote environment.
Travel Requirements
No travel required, unless at the client’s discretion.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in‑person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range
Up to $75 per hour.
Benefits
Health insurance, sick leave, 401(k).
Equal Opportunity & Inclusion Statement
SolomonEdwards is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. Discrimination or harassment of any kind will not be tolerated.
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We are seeking a Treasury Management Support Specialist to join a leading financial services organization undergoing a major digital banking transformation across the United States. This role will provide high‑touch, “white glove” support to treasury management clients during a critical Q2 Digital Banking platform conversion, ensuring a seamless transition and strong user adoption.
Essential Duties
Provide white‑glove support to treasury management clients during system conversion.
Partner with Relationship Managers to conduct proactive outreach and client support.
Assist clients with Q2 Digital Banking platform navigation and access.
Configure customer admin setup, including user access and permissions.
Guide clients through ACH templates, payments, approvals, and batch uploads.
Troubleshoot issues to ensure a seamless post‑conversion experience.
Deliver high‑touch client service to drive confidence and platform adoption.
Qualifications
Bachelor’s degree in Finance, Business, or related field preferred.
3+ years of treasury management or commercial banking experience.
Direct experience with Q2 Digital Banking platform required.
Hands‑on experience with ACH processing, templates, and approvals.
Skills and Job‑Specific Competencies
Strong knowledge of treasury management systems and digital banking platforms.
Proficiency in ACH processing and payment workflows.
Excellent client‑facing communication and relationship management skills.
Ability to troubleshoot technical issues in real‑time.
Strong attention to detail and organizational skills.
Ability to work independently in a fast‑paced, remote environment.
Travel Requirements
No travel required, unless at the client’s discretion.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in‑person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range
Up to $75 per hour.
Benefits
Health insurance, sick leave, 401(k).
Equal Opportunity & Inclusion Statement
SolomonEdwards is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. Discrimination or harassment of any kind will not be tolerated.
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