Rooms Operations Manager - Holiday Inn Express St. Albans
Colwen Management Inc, Saint Albans, WV, United States
Rooms Operations Manager - Holiday Inn Express St. Albans
Job Category:
Rooms Front Office
Requisition Number:
ROOMS004855
Posted: April 21, 2026
Full-Time
Locations
Showing 1 location
Holiday Inn Express St. Albans
813 Fairfax Road
Saint Albans, VT 05478, USA
Description
Holiday Inn Express St. Albans, a Colwen Hotels Property, is currently seeking an experienced and detail-oriented Hotel Operations Manager to join our team. In this role, you will be responsible for the day-to-day operations of the Front Office and Housekeeping teams with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience and developing associates.
Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities
Manage day-to-day operations and ensure that all associates perform in accordance with established Colwen Hotels and brand standards.
Develop specific goals and plans to prioritize, organize, and get work done.
Drive ongoing associate engagement/recognition initiatives.
Establish and maintain open collaborative relationships with direct reports and team members.
Manage the ordering and inventory of Food and Beverage (F&B), cleaning supplies, and uniforms.
Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met.
Comprehends budgets, operating statements, and payroll progress report; maintains the operating budget, and verifies that standards and legal obligations are followed.
Ensure all associates adhere to credit and handling policies; analyze variances and maintain a close watch on the daily house count.
Demonstrate knowledge of the brand specific service culture and ensure all associates provide excellent service to ensure customer retention.
Review daily Front Office work and reports generated by Night Audit, and take appropriate actions to ensure all issues are resolved in a timely manner.
Responsible for interviewing, hiring, training, and developing staff under supervision.
Take proactive approaches when dealing with guest concerns and set a positive example for guest relations.
Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses.
Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results.
Balance cost controls with exceptional customer service and associate satisfaction.
Ensure Compliance with company policies and procedures and Federal & State Labor laws.
Performs other duties, as assigned, to meet business needs.
Requirements
Two-year college degree or equivalent Hospitality experience preferred
At least one year Hotel Supervisory experience
At least one year Housekeeping experience, supervisory preferred
Excellent verbal and written communication skills
Reliable with ability to multi-task and work under pressure
Excellent interpersonal and customer service skills
Benefits & Perks
Medical Insurance with Company-Funded HRA
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan – Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts – Travel, Entertainment, & Retail
Training and Development Programs
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Job Category:
Rooms Front Office
Requisition Number:
ROOMS004855
Posted: April 21, 2026
Full-Time
Locations
Showing 1 location
Holiday Inn Express St. Albans
813 Fairfax Road
Saint Albans, VT 05478, USA
Description
Holiday Inn Express St. Albans, a Colwen Hotels Property, is currently seeking an experienced and detail-oriented Hotel Operations Manager to join our team. In this role, you will be responsible for the day-to-day operations of the Front Office and Housekeeping teams with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience and developing associates.
Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities
Manage day-to-day operations and ensure that all associates perform in accordance with established Colwen Hotels and brand standards.
Develop specific goals and plans to prioritize, organize, and get work done.
Drive ongoing associate engagement/recognition initiatives.
Establish and maintain open collaborative relationships with direct reports and team members.
Manage the ordering and inventory of Food and Beverage (F&B), cleaning supplies, and uniforms.
Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met.
Comprehends budgets, operating statements, and payroll progress report; maintains the operating budget, and verifies that standards and legal obligations are followed.
Ensure all associates adhere to credit and handling policies; analyze variances and maintain a close watch on the daily house count.
Demonstrate knowledge of the brand specific service culture and ensure all associates provide excellent service to ensure customer retention.
Review daily Front Office work and reports generated by Night Audit, and take appropriate actions to ensure all issues are resolved in a timely manner.
Responsible for interviewing, hiring, training, and developing staff under supervision.
Take proactive approaches when dealing with guest concerns and set a positive example for guest relations.
Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses.
Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results.
Balance cost controls with exceptional customer service and associate satisfaction.
Ensure Compliance with company policies and procedures and Federal & State Labor laws.
Performs other duties, as assigned, to meet business needs.
Requirements
Two-year college degree or equivalent Hospitality experience preferred
At least one year Hotel Supervisory experience
At least one year Housekeeping experience, supervisory preferred
Excellent verbal and written communication skills
Reliable with ability to multi-task and work under pressure
Excellent interpersonal and customer service skills
Benefits & Perks
Medical Insurance with Company-Funded HRA
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan – Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts – Travel, Entertainment, & Retail
Training and Development Programs
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr