Technical Specialist - (Lighting) - Gaylord Texan
Encore, Grapevine, TX, United States
Position Overview
Technical Specialist is responsible for the technical set up and operation of enhanced mid‑level production events in a hospitality environment, while ensuring the utmost client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.
Key Job Responsibilities
Equipment Operation
Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Comply with all company security and safety measures.
Ensure equipment is secure from theft and/or damage when in use.
Customer Service
Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
Maintain a positive relationship with all clients through effective communication.
Collaborate with internal team on event solutions pre‑event and during event to ensure the best possible customer satisfaction.
Understand and foster the hotel/client relationship.
Training/Staff Development
Create an atmosphere that fosters the development of technical and leadership skills in other employees.
Provide mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
Develop expertise as a subject matter expert in the discipline of specialty.
Stay current with technology and industry trends.
Event Supervision
Perform advanced work (pre/during/post event) with operations team members.
Supervise and direct other technicians during an event.
Equipment Maintenance
Assist team with proper security, storage, inventory, transportation, and maintenance of equipment.
Perform inventory and forecasting of equipment needs.
Job Qualifications
Bachelor’s Degree is preferred.
3+ years of event technology experience with a specialty in Audio, Lighting, Projection, or Video is required.
3–4 years of customer service or hospitality experience is preferred.
External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program for the position they are applying to.
Ability to interact professionally and effectively with a diverse workforce, customer base, and senior level management.
Strong customer, client and coworker interface experience and abilities.
A valid driver’s license is required for team members in positions that may operate company vehicles. Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Demonstrates Self‑Awareness
Drive Results
Ensures Accountability
See The Big Picture
Decision Quality
Manages Complexity
Value People
Collaborates
Physical Requirements
Sitting: 2–3 Hours
Standing: 4–5 Hours
Walking: 4–5 Hours
Stooping: 2–3 Hours
Crawling: 2–3 Hours
Kneeling: 2–3 Hours
Bending: 2–3 Hours
Reaching (above your head): 2–3 Hours
Climbing: 0–1 Hours
Grasping: 4–5 Hours
Lifting Requirements
0–15 lbs: Continuously
16–50 lbs: Frequently
51–100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0–15 lbs: Continuously
16–50 lbs: Frequently
51–100 lbs: Occasionally
Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing/Pulling Requirements
0–15 lbs: Continuously
16–50 lbs: Frequently
51–100 lbs: Frequently
Over 100 lbs: Occasionally
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based on specific environments. When in the warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high‑end audio‑visual equipment and electrical components. Working times may include irregular hours and on‑call status including days, evenings, weekends, and holidays.
Hourly Pay Range: $22.90 - $29.77
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses, or incentives.
#J-18808-Ljbffr
Technical Specialist is responsible for the technical set up and operation of enhanced mid‑level production events in a hospitality environment, while ensuring the utmost client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.
Key Job Responsibilities
Equipment Operation
Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Comply with all company security and safety measures.
Ensure equipment is secure from theft and/or damage when in use.
Customer Service
Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
Maintain a positive relationship with all clients through effective communication.
Collaborate with internal team on event solutions pre‑event and during event to ensure the best possible customer satisfaction.
Understand and foster the hotel/client relationship.
Training/Staff Development
Create an atmosphere that fosters the development of technical and leadership skills in other employees.
Provide mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
Develop expertise as a subject matter expert in the discipline of specialty.
Stay current with technology and industry trends.
Event Supervision
Perform advanced work (pre/during/post event) with operations team members.
Supervise and direct other technicians during an event.
Equipment Maintenance
Assist team with proper security, storage, inventory, transportation, and maintenance of equipment.
Perform inventory and forecasting of equipment needs.
Job Qualifications
Bachelor’s Degree is preferred.
3+ years of event technology experience with a specialty in Audio, Lighting, Projection, or Video is required.
3–4 years of customer service or hospitality experience is preferred.
External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program for the position they are applying to.
Ability to interact professionally and effectively with a diverse workforce, customer base, and senior level management.
Strong customer, client and coworker interface experience and abilities.
A valid driver’s license is required for team members in positions that may operate company vehicles. Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Demonstrates Self‑Awareness
Drive Results
Ensures Accountability
See The Big Picture
Decision Quality
Manages Complexity
Value People
Collaborates
Physical Requirements
Sitting: 2–3 Hours
Standing: 4–5 Hours
Walking: 4–5 Hours
Stooping: 2–3 Hours
Crawling: 2–3 Hours
Kneeling: 2–3 Hours
Bending: 2–3 Hours
Reaching (above your head): 2–3 Hours
Climbing: 0–1 Hours
Grasping: 4–5 Hours
Lifting Requirements
0–15 lbs: Continuously
16–50 lbs: Frequently
51–100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0–15 lbs: Continuously
16–50 lbs: Frequently
51–100 lbs: Occasionally
Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing/Pulling Requirements
0–15 lbs: Continuously
16–50 lbs: Frequently
51–100 lbs: Frequently
Over 100 lbs: Occasionally
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based on specific environments. When in the warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high‑end audio‑visual equipment and electrical components. Working times may include irregular hours and on‑call status including days, evenings, weekends, and holidays.
Hourly Pay Range: $22.90 - $29.77
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses, or incentives.
#J-18808-Ljbffr