REVENUE COORDINATOR
State of Arkansas, Little Rock, AR, United States
Position Information
Position Number:
22108216
County:
Pulaski
Posting End Date:
[[postingEndDate]]
Anticipated Starting Salary:
$47,397
Division:
SPEXS
Job Series:
Revenue Programs
Class Code:
PRP06P
Pay Grade:
SGS05
Salary Range:
$47,397 - $70,148
Job Summary
The Revenue Coordinator is a skilled administrative position responsible for performing advanced tax processing, customer service, and revenue-related duties. This role handles more complex transactions, resolves escalated taxpayer issues, and may serve as a resource or informal lead for less experienced staff.
Primary Responsibilities
Review, verify, and process moderately complex tax forms, applications, registrations, and payments across multiple revenue programs (e.g., income tax, sales/use tax, motor vehicle).
Reconcile taxpayer accounts, investigate discrepancies, and initiate corrective actions as needed.
Respond to escalated inquiries from the public, providing guidance on tax laws, forms, deadlines, and account statuses.
Assist customers in-person, over the phone, and via written communication in a clear and courteous manner.
Enter, update, and maintain accurate taxpayer information in agency databases and electronic filing systems.
Prepare and balance daily financial transactions, including cash, checks, and electronic payments.
Identify potential issues of non-compliance or fraud and refer cases appropriately for further review.
Support training and onboarding of new staff or temporary workers by providing guidance on systems and procedures.
Assist with audits, quality control checks, and documentation requests from internal reviewers or external agencies.
Knowledge and Skills
Ability to explain technical or regulatory information in a way that is easy for the public to understand.
Ensures high levels of accuracy in all data entry, recordkeeping, and processing activities.
Investigates discrepancies or unusual tax account activity and applies logic to resolve issues within policy guidelines.
Willing to assist coworkers and contribute to a positive team environment, including mentoring less experienced staff.
Minimum Qualifications
A high school diploma plus two (2) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support.
Note:
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A
Equal Employment Opportunity
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
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Position Number:
22108216
County:
Pulaski
Posting End Date:
[[postingEndDate]]
Anticipated Starting Salary:
$47,397
Division:
SPEXS
Job Series:
Revenue Programs
Class Code:
PRP06P
Pay Grade:
SGS05
Salary Range:
$47,397 - $70,148
Job Summary
The Revenue Coordinator is a skilled administrative position responsible for performing advanced tax processing, customer service, and revenue-related duties. This role handles more complex transactions, resolves escalated taxpayer issues, and may serve as a resource or informal lead for less experienced staff.
Primary Responsibilities
Review, verify, and process moderately complex tax forms, applications, registrations, and payments across multiple revenue programs (e.g., income tax, sales/use tax, motor vehicle).
Reconcile taxpayer accounts, investigate discrepancies, and initiate corrective actions as needed.
Respond to escalated inquiries from the public, providing guidance on tax laws, forms, deadlines, and account statuses.
Assist customers in-person, over the phone, and via written communication in a clear and courteous manner.
Enter, update, and maintain accurate taxpayer information in agency databases and electronic filing systems.
Prepare and balance daily financial transactions, including cash, checks, and electronic payments.
Identify potential issues of non-compliance or fraud and refer cases appropriately for further review.
Support training and onboarding of new staff or temporary workers by providing guidance on systems and procedures.
Assist with audits, quality control checks, and documentation requests from internal reviewers or external agencies.
Knowledge and Skills
Ability to explain technical or regulatory information in a way that is easy for the public to understand.
Ensures high levels of accuracy in all data entry, recordkeeping, and processing activities.
Investigates discrepancies or unusual tax account activity and applies logic to resolve issues within policy guidelines.
Willing to assist coworkers and contribute to a positive team environment, including mentoring less experienced staff.
Minimum Qualifications
A high school diploma plus two (2) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support.
Note:
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A
Equal Employment Opportunity
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
#J-18808-Ljbffr