Licensing Coordinator
Arizona State Government, Phoenix, AZ, United States
DEPARTMENT OF HEALTH SERVICES
Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.
Licensing Coordinator
Job Summary
Performs work corresponding to the activities within the Division of Public Health Licensing Services, Bureau of Assisted Living Facilities. Under general supervision, reviews and processes initial, renewal, and change applications for facility and individual licenses to determine compliance with all applicable regulations within established time frames. Makes licensing decisions based on understanding of regulatory requirements and issues licenses and deficiency notices, when applicable. Follows agency policy to process incoming and outgoing mail, including payment processing. Corresponds with the regulated community and with other regulatory bodies. Responds to technical questions from licensees, applicants, and other members of the public in a variety of formats.
Job Duties
Reviews complex applications and uses a variety of electronic systems to process them in accordance with state statutes, rules, and policies. Participates in quality standard practices to ensure work is completed accurately and timely and to ensure data quality.
Provides accurate and timely responses to technical questions and other correspondence from licensees, applicants, other regulatory bodies, and other members of the public. Handles complex customer situations in a calm, professional manner.
Processes incoming and outgoing mail, other correspondence, and payments in accordance with policy.
Completes administrative duties and/or provides clerical support for licensing projects as assigned by the supervisor.
Other duties as assigned as related to the position.
Knowledge, Skills & Abilities (KSAs)
Knowledge of:
Regulatory principles/practices, as well as federal/state laws and regulations regarding licensing requirements
State and agency policy/procedures governing licensing, applications, and inspections
Problem solving techniques
Personal computers and software (Microsoft Office, Access, Excel, etc.)
Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
Skill in:
Excellent organization and workload management
Excellent communication (verbal and written) that allow communication of complex regulatory issues in a clear, concise and effective manner
Establishing and maintaining interpersonal relationships
Conflict resolution
Strong computer skills which include, but are not limited to database management software programs
Planning, organizing, and prioritizing work
Strong Attention to detail
Providing excellent customer service
Ability to:
Stay on task and complete assignment by deadline
Establish and maintain working relationships with colleagues, staff, other departments and the public at large
Demonstrate professionalism in representing the Department
Multi-task with accuracy
Display sound judgment
Work as a member of a team as well as independently
Be flexible or adaptable
Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
Selective Preference(s)
High school diploma preferred; may substitute customer service experience.
Pre-Employment Requirements
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits
Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave: Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program
Learn more about the Paid Parental Leave program. For a complete list of benefits provided by The State of Arizona, please visit the benefits page.
Retirement
To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.
Contact Us
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing virginia.hassard@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.
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Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.
Licensing Coordinator
Job Summary
Performs work corresponding to the activities within the Division of Public Health Licensing Services, Bureau of Assisted Living Facilities. Under general supervision, reviews and processes initial, renewal, and change applications for facility and individual licenses to determine compliance with all applicable regulations within established time frames. Makes licensing decisions based on understanding of regulatory requirements and issues licenses and deficiency notices, when applicable. Follows agency policy to process incoming and outgoing mail, including payment processing. Corresponds with the regulated community and with other regulatory bodies. Responds to technical questions from licensees, applicants, and other members of the public in a variety of formats.
Job Duties
Reviews complex applications and uses a variety of electronic systems to process them in accordance with state statutes, rules, and policies. Participates in quality standard practices to ensure work is completed accurately and timely and to ensure data quality.
Provides accurate and timely responses to technical questions and other correspondence from licensees, applicants, other regulatory bodies, and other members of the public. Handles complex customer situations in a calm, professional manner.
Processes incoming and outgoing mail, other correspondence, and payments in accordance with policy.
Completes administrative duties and/or provides clerical support for licensing projects as assigned by the supervisor.
Other duties as assigned as related to the position.
Knowledge, Skills & Abilities (KSAs)
Knowledge of:
Regulatory principles/practices, as well as federal/state laws and regulations regarding licensing requirements
State and agency policy/procedures governing licensing, applications, and inspections
Problem solving techniques
Personal computers and software (Microsoft Office, Access, Excel, etc.)
Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
Skill in:
Excellent organization and workload management
Excellent communication (verbal and written) that allow communication of complex regulatory issues in a clear, concise and effective manner
Establishing and maintaining interpersonal relationships
Conflict resolution
Strong computer skills which include, but are not limited to database management software programs
Planning, organizing, and prioritizing work
Strong Attention to detail
Providing excellent customer service
Ability to:
Stay on task and complete assignment by deadline
Establish and maintain working relationships with colleagues, staff, other departments and the public at large
Demonstrate professionalism in representing the Department
Multi-task with accuracy
Display sound judgment
Work as a member of a team as well as independently
Be flexible or adaptable
Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
Selective Preference(s)
High school diploma preferred; may substitute customer service experience.
Pre-Employment Requirements
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits
Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave: Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program
Learn more about the Paid Parental Leave program. For a complete list of benefits provided by The State of Arizona, please visit the benefits page.
Retirement
To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.
Contact Us
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing virginia.hassard@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.
#J-18808-Ljbffr