Workplace Experience Coordinator
Cushman Wakefield Multifamily, Tampa, FL, United States
Job Title
Workplace Experience Coordinator
Job Description Summary
The Workplace Experience Coordinator is the key support resource for the Workplace Experience Manager in ensuring service excellence and an enhanced experience for the users and occupants within the workplace. The ideal candidate will have exceptional customer‑service skills, strong knowledge of the local community, and the ability to support facilities‑management professionals in a fast‑paced environment. This position supports the facilities organization at a specific facility, set of buildings, or campus environment and is charged with the day‑to‑day implementation of policies, procedures, and programs that assure a well‑managed, well‑maintained building, with a maximum emphasis on responding positively to the concerns and needs of occupants. The role coordinates activities, vendors, and manpower required for current and future needs of the building.
Job Description
Manage day‑to‑day people‑management duties for all Ambassadors at a specific building or set of buildings, including schedules, guidance, and performance expectations.
Provide operational oversight of the Workplace Experience Program for a dedicated building or set of buildings and coordinate daily with other service line leads, direct reports, and the Workplace Experience Manager.
Act as the primary escalation point for Ambassadors, ensuring all complaints, questions, and concerns are properly addressed.
Cross‑train Ambassadors assigned to various spaces in the building—including conference spaces, concierge desks, and open workstations—to promote uniformity and expand knowledge for holistic end‑user support.
Identify and escalated gaps in service or process improvements and collaborate with the Manager to implement innovative solutions.
Oversee space readiness and quality of service across the building and service heavily trafficked spaces as needed to support team responsibilities.
Provide high‑touch support to key stakeholders and VIPs, delivering tools, support, information, and wayfinding.
Offer a warm welcome to all associates and guests, leaving them with a positive and professional first impression.
Review voice‑of‑the‑employee data (quantitative and qualitative) to capture service needs and track themes and trends to share with the Manager.
Act as the eyes and ears of the workplace and proactively submit work orders to report repairs, required maintenance, and broken or missing furniture before an end user is impacted.
Compensation and Benefits
Salary range: $50,000 – $52,000 per year.
Health, vision, and dental insurance.
Flexible spending accounts, health savings accounts, and retirement savings plans.
Life and disability insurance programs.
Paid and unpaid time off.
Competitive benefits package and possible additional compensation adjustments based on location, experience, and collective‑bargaining agreements.
Equal Opportunity Employment
Cushman & Wakefield is an Equal Opportunity Employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
Accommodation Statement
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for this position, please call the ADA line at 1-888-365-5406 or email the specified contact. Please refer to the job title and location when you contact us.
#J-18808-Ljbffr
Workplace Experience Coordinator
Job Description Summary
The Workplace Experience Coordinator is the key support resource for the Workplace Experience Manager in ensuring service excellence and an enhanced experience for the users and occupants within the workplace. The ideal candidate will have exceptional customer‑service skills, strong knowledge of the local community, and the ability to support facilities‑management professionals in a fast‑paced environment. This position supports the facilities organization at a specific facility, set of buildings, or campus environment and is charged with the day‑to‑day implementation of policies, procedures, and programs that assure a well‑managed, well‑maintained building, with a maximum emphasis on responding positively to the concerns and needs of occupants. The role coordinates activities, vendors, and manpower required for current and future needs of the building.
Job Description
Manage day‑to‑day people‑management duties for all Ambassadors at a specific building or set of buildings, including schedules, guidance, and performance expectations.
Provide operational oversight of the Workplace Experience Program for a dedicated building or set of buildings and coordinate daily with other service line leads, direct reports, and the Workplace Experience Manager.
Act as the primary escalation point for Ambassadors, ensuring all complaints, questions, and concerns are properly addressed.
Cross‑train Ambassadors assigned to various spaces in the building—including conference spaces, concierge desks, and open workstations—to promote uniformity and expand knowledge for holistic end‑user support.
Identify and escalated gaps in service or process improvements and collaborate with the Manager to implement innovative solutions.
Oversee space readiness and quality of service across the building and service heavily trafficked spaces as needed to support team responsibilities.
Provide high‑touch support to key stakeholders and VIPs, delivering tools, support, information, and wayfinding.
Offer a warm welcome to all associates and guests, leaving them with a positive and professional first impression.
Review voice‑of‑the‑employee data (quantitative and qualitative) to capture service needs and track themes and trends to share with the Manager.
Act as the eyes and ears of the workplace and proactively submit work orders to report repairs, required maintenance, and broken or missing furniture before an end user is impacted.
Compensation and Benefits
Salary range: $50,000 – $52,000 per year.
Health, vision, and dental insurance.
Flexible spending accounts, health savings accounts, and retirement savings plans.
Life and disability insurance programs.
Paid and unpaid time off.
Competitive benefits package and possible additional compensation adjustments based on location, experience, and collective‑bargaining agreements.
Equal Opportunity Employment
Cushman & Wakefield is an Equal Opportunity Employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
Accommodation Statement
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for this position, please call the ADA line at 1-888-365-5406 or email the specified contact. Please refer to the job title and location when you contact us.
#J-18808-Ljbffr