ADMINISTRATIVE ASSISTANT 3
Arizona State Government, Phoenix, AZ, United States
Department of Economic Security
Overview
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
Position: Administrative Assistant 3
Job Location
Division of Business Services
Office of Accounts Receivable and Collections
1717 West Jefferson Street, Phoenix, Arizona 85007
Posting Details
Salary: $42,724 - $44,724
Grade: 17
Closing Date: March 12, 2026
Job Summary
DES is seeking an experienced and highly motivated individual to join our team as an Administrative Assistant 3. This position performs a variety of complex administrative tasks for the Accounts Receivable Unit within the Office of Accounts Receivable and Collections (OARC), including research, special projects, operational reports, writing and revising office procedures and forms, coordinating administrative assignments between organizational units, and interpreting and communicating relevant policies, rules, and regulations. In addition, this position responds to telephone, email, and in‑person inquiries, and reviews the automated system client data for accuracy, which involves updating information and reviewing demand letters and correspondence and routing information to appropriate OARC staff. This position imports documents to OnBase; researches client data on DES mainframe systems to determine file location; enters name and address changes in the automated system with appropriate comment codes; receives, sorts, and distributes incoming mail; date‑stamps appeal documents; reviews, inputs, and forwards appeal information timely, and collates data for civil actions and garnishments.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties
Oversee and perform a range of diverse administrative activities for the Accounts Receivable Unit.
Serve as central point of contact with other divisions and external constituencies in the resolution of various day‑to‑day matters concerning the administration.
Assist in administrative problem solving, program and project planning, development and execution of stated goals and objectives.
Conduct research, compile statistics, and collect and analyze various data sets.
Establish, update, and maintain electronic and physical files, inventories, and records.
Implement and oversee data management systems to ensure data integrity and accessibility.
Demonstrate professional knowledge of operational processes to design, develop, and edit technical spreadsheets and documentation.
Manage administrative support functions, including scheduling appointments, maintaining calendars, and coordinating meetings, facility usage, events, and travel arrangements, if applicable.
Knowledge, Skills & Abilities
Principles and practices of administration and management.
Agency and program rules and processes, regulations and operating procedures.
Accounting and collection practices.
Style and format of correspondence, reports, and interoffice memorandums.
Skill in conducting research, special projects, planning, and report preparation.
Skill in developing or modifying procedures and forms to improve operational effectiveness.
Skill in maintaining records.
Skill in organizing resources and establishing priorities.
Skill in interpreting and explaining organizational rules.
Ability to communicate effectively, both orally and in writing.
Ability to gather data, compile information, and prepare reports.
Ability to retrieve, research, and interpret data from various reporting tools or systems.
Ability to analyze and solve problems.
Ability to make administrative and procedural decisions and judgments.
Ability to solve problems and provide technical oversight.
Ability to establish and maintain effective, cooperative relationships with a diverse staff.
Selective Preferences
Three years of responsible administrative experience; or a Bachelor's degree in a field appropriate to the assignment from an accredited college or university and two years of responsible administrative experience; or a Master's degree in a field appropriate to the assignment from an accredited college or university and one year of responsible administrative experience.
Pre‑Employment Requirements
Position requires driving or the use of a vehicle as an essential function of the job to conduct state business.
Must possess and maintain a current, valid class‑appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
Must maintain acceptable driving records and complete all required driver training.
Must maintain statutorily required liability insurance if operating a personally owned vehicle on state business.
Successfully pass background and reference checks; employment contingent upon completion of the above‑mentioned process and reasonable accommodations.
Must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).
Benefits
Affordable medical, dental, life, and short‑term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long‑term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave—up to 12 weeks per year paid leave for newborn or newly‑placed foster/adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Employees can choose a full‑time or part‑time remote work schedule. Remote work is a management option and not an employee entitlement or right.
Retirement
State employees are required to participate in the Arizona State Retirement System (ASRS) and the Long‑Term Disability (LTD) program after a 27‑week waiting period.
Equal Opportunity Employer
The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer.
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Overview
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
Position: Administrative Assistant 3
Job Location
Division of Business Services
Office of Accounts Receivable and Collections
1717 West Jefferson Street, Phoenix, Arizona 85007
Posting Details
Salary: $42,724 - $44,724
Grade: 17
Closing Date: March 12, 2026
Job Summary
DES is seeking an experienced and highly motivated individual to join our team as an Administrative Assistant 3. This position performs a variety of complex administrative tasks for the Accounts Receivable Unit within the Office of Accounts Receivable and Collections (OARC), including research, special projects, operational reports, writing and revising office procedures and forms, coordinating administrative assignments between organizational units, and interpreting and communicating relevant policies, rules, and regulations. In addition, this position responds to telephone, email, and in‑person inquiries, and reviews the automated system client data for accuracy, which involves updating information and reviewing demand letters and correspondence and routing information to appropriate OARC staff. This position imports documents to OnBase; researches client data on DES mainframe systems to determine file location; enters name and address changes in the automated system with appropriate comment codes; receives, sorts, and distributes incoming mail; date‑stamps appeal documents; reviews, inputs, and forwards appeal information timely, and collates data for civil actions and garnishments.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties
Oversee and perform a range of diverse administrative activities for the Accounts Receivable Unit.
Serve as central point of contact with other divisions and external constituencies in the resolution of various day‑to‑day matters concerning the administration.
Assist in administrative problem solving, program and project planning, development and execution of stated goals and objectives.
Conduct research, compile statistics, and collect and analyze various data sets.
Establish, update, and maintain electronic and physical files, inventories, and records.
Implement and oversee data management systems to ensure data integrity and accessibility.
Demonstrate professional knowledge of operational processes to design, develop, and edit technical spreadsheets and documentation.
Manage administrative support functions, including scheduling appointments, maintaining calendars, and coordinating meetings, facility usage, events, and travel arrangements, if applicable.
Knowledge, Skills & Abilities
Principles and practices of administration and management.
Agency and program rules and processes, regulations and operating procedures.
Accounting and collection practices.
Style and format of correspondence, reports, and interoffice memorandums.
Skill in conducting research, special projects, planning, and report preparation.
Skill in developing or modifying procedures and forms to improve operational effectiveness.
Skill in maintaining records.
Skill in organizing resources and establishing priorities.
Skill in interpreting and explaining organizational rules.
Ability to communicate effectively, both orally and in writing.
Ability to gather data, compile information, and prepare reports.
Ability to retrieve, research, and interpret data from various reporting tools or systems.
Ability to analyze and solve problems.
Ability to make administrative and procedural decisions and judgments.
Ability to solve problems and provide technical oversight.
Ability to establish and maintain effective, cooperative relationships with a diverse staff.
Selective Preferences
Three years of responsible administrative experience; or a Bachelor's degree in a field appropriate to the assignment from an accredited college or university and two years of responsible administrative experience; or a Master's degree in a field appropriate to the assignment from an accredited college or university and one year of responsible administrative experience.
Pre‑Employment Requirements
Position requires driving or the use of a vehicle as an essential function of the job to conduct state business.
Must possess and maintain a current, valid class‑appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
Must maintain acceptable driving records and complete all required driver training.
Must maintain statutorily required liability insurance if operating a personally owned vehicle on state business.
Successfully pass background and reference checks; employment contingent upon completion of the above‑mentioned process and reasonable accommodations.
Must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).
Benefits
Affordable medical, dental, life, and short‑term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long‑term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave—up to 12 weeks per year paid leave for newborn or newly‑placed foster/adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Employees can choose a full‑time or part‑time remote work schedule. Remote work is a management option and not an employee entitlement or right.
Retirement
State employees are required to participate in the Arizona State Retirement System (ASRS) and the Long‑Term Disability (LTD) program after a 27‑week waiting period.
Equal Opportunity Employer
The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer.
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