Physical Security System Administrator 1 - San Jose, CA
M.C. Dean, San Jose, CA, United States
Overview
M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber‑physical solutions for the nation’s most mission‑critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
Why Join Us?
Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values – agility, expertise, and trust – we foster a collaborative and forward‑thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.
Physical Security Systems Administrator 1
We are seeking a Physical Security Systems Administrator 1 to join our Security and Electronic Systems (SES) business unit. As part of the SES Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio‑visual, IT systems, perimeter defense and command‑and‑control systems for federal, local and commercial customers across high‑growth markets.
Responsibilities
What you’ll do: In this role you will be working as part of a team to monitor, maintain, and test Physical Access Control, CCTV, PSIM and other electronic security systems and support implementation, troubleshooting and maintenance of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 help‑desk support for clients’ enterprise physical security system.
Main responsibilities include but are not limited to:
Provide assistance to end users in accessing and using client Physical Security systems (CCURE, Lenel, Genetec, etc.)
Answer help‑desk phone calls; triage initial calls providing support and determine when escalation is required. Utilize a technology‑based problem‑tracking system (i.e., ticketing system) to document calls, troubleshooting steps before completing the ticket or escalating to the next level of support.
Support daily operations, including monitoring and reviewing system logs.
Perform root cause analysis on significant issues at the appropriate level of support.
Implement and maintain updates and enhancements of Security Video Management System, Security Key Management System, Security Access Control System Inventory Management System, Visitor Management System and other related systems.
Program software for new and existing Physical Security Systems.
Update Security System configurations as required by project.
Deploy firmware and software updates to the Security Systems as required by project.
Update the System Programming Standards (Naming Convention, Configurations, etc.) as required by project.
Troubleshoot and audit physical security systems as they relate to access, monitoring, video, or other related issues.
Qualifications
Ability to travel up to 10%
Education / Experience:
BS degree and 1+ years of progressive experience or high‑school diploma or equivalent and 3+ years of progressive experience.
Requires system‑administrator experience in triaging system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and executing system extensions.
Demonstrated understanding of Windows patching and vulnerability remediation.
Basic knowledge of large‑scale networking, VLANs and routing.
Requires reliable attendance at customer site during required work hours.
1+ year of troubleshooting physical security systems in an enterprise environment, including Access Control, Key‑box Management, and Video surveillance systems.
1+ year of experience deploying or auditing physical security systems such as new site programming, new hardware additions, and validating correct system programming for building objects.
1+ year of experience working on IT‑related systems such as servers, workstations, and network switches.
What we offer
A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
An opportunity to lead and build a business with the support of an industry‑leading firm that has been in business for 75 years.
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
Open and transparent communication with senior leadership as well as local office management.
Excellent benefits package includes
A competitive salary
Medical, dental, vision, life, and disability insurance
Paid time off
Tuition reimbursement
401(k) retirement plan
Military reserve pay offset
Paid maternity leave
Abilities
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity to manipulate objects with fingers rather than whole hands or arms, e.g., using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
Pay Range
USD $83,120.00 – USD $124,680.00 / Yr.
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M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber‑physical solutions for the nation’s most mission‑critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
Why Join Us?
Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values – agility, expertise, and trust – we foster a collaborative and forward‑thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.
Physical Security Systems Administrator 1
We are seeking a Physical Security Systems Administrator 1 to join our Security and Electronic Systems (SES) business unit. As part of the SES Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio‑visual, IT systems, perimeter defense and command‑and‑control systems for federal, local and commercial customers across high‑growth markets.
Responsibilities
What you’ll do: In this role you will be working as part of a team to monitor, maintain, and test Physical Access Control, CCTV, PSIM and other electronic security systems and support implementation, troubleshooting and maintenance of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 help‑desk support for clients’ enterprise physical security system.
Main responsibilities include but are not limited to:
Provide assistance to end users in accessing and using client Physical Security systems (CCURE, Lenel, Genetec, etc.)
Answer help‑desk phone calls; triage initial calls providing support and determine when escalation is required. Utilize a technology‑based problem‑tracking system (i.e., ticketing system) to document calls, troubleshooting steps before completing the ticket or escalating to the next level of support.
Support daily operations, including monitoring and reviewing system logs.
Perform root cause analysis on significant issues at the appropriate level of support.
Implement and maintain updates and enhancements of Security Video Management System, Security Key Management System, Security Access Control System Inventory Management System, Visitor Management System and other related systems.
Program software for new and existing Physical Security Systems.
Update Security System configurations as required by project.
Deploy firmware and software updates to the Security Systems as required by project.
Update the System Programming Standards (Naming Convention, Configurations, etc.) as required by project.
Troubleshoot and audit physical security systems as they relate to access, monitoring, video, or other related issues.
Qualifications
Ability to travel up to 10%
Education / Experience:
BS degree and 1+ years of progressive experience or high‑school diploma or equivalent and 3+ years of progressive experience.
Requires system‑administrator experience in triaging system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and executing system extensions.
Demonstrated understanding of Windows patching and vulnerability remediation.
Basic knowledge of large‑scale networking, VLANs and routing.
Requires reliable attendance at customer site during required work hours.
1+ year of troubleshooting physical security systems in an enterprise environment, including Access Control, Key‑box Management, and Video surveillance systems.
1+ year of experience deploying or auditing physical security systems such as new site programming, new hardware additions, and validating correct system programming for building objects.
1+ year of experience working on IT‑related systems such as servers, workstations, and network switches.
What we offer
A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
An opportunity to lead and build a business with the support of an industry‑leading firm that has been in business for 75 years.
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
Open and transparent communication with senior leadership as well as local office management.
Excellent benefits package includes
A competitive salary
Medical, dental, vision, life, and disability insurance
Paid time off
Tuition reimbursement
401(k) retirement plan
Military reserve pay offset
Paid maternity leave
Abilities
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity to manipulate objects with fingers rather than whole hands or arms, e.g., using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
Pay Range
USD $83,120.00 – USD $124,680.00 / Yr.
#J-18808-Ljbffr