FRONT END/DEPT LEADER
Kroger, Westminster, CO, United States
Job Description
Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Achieve front‑end performance goals and best practices. Drive the department in reaching sales and profit goals established for the department, monitor quality assurance standards, direct and supervise all functions, duties and activities for the front‑end department, and execute best practices, goals, and established standards for the department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
Promote trust and respect among associates.
Communicate company, department, and job‑specific information to associates.
Collaborate with associates and promote teamwork to help achieve company/store goals.
Create an environment that enables customers to feel welcome, important, and appreciated by answering product questions.
Maintain knowledge of products sold within the department and provide suggestions.
Maintain records and paperwork required for company and federal compliance, including Anti‑Money Laundering.
Monitor and control supply expenses for the department.
Manage cash control, sales and cash items and records for the store.
Schedule front‑end associates to provide adequate department coverage.
Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate actions on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Implement the period promotional plan for the department and stay current with future, seasonal, and special ads.
Monitor and control expenses for the department.
Maintain awareness of inventory and note any discrepancies.
Ensure associates are current and compliant with company training standards.
Adhere to all food safety regulations and guidelines.
Reinforce safety programs by complying with procedures, identifying unsafe conditions, and notifying management.
Practice preventive maintenance by inspecting equipment and notifying management of items needing repair.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity such as robbery, theft, or fraud.
Adhere to all local, state, and federal laws and company guidelines.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Work cooperatively in a high‑paced, sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve issues.
Provide support through direct interaction with minors, individuals with special needs, and/or older adults.
Perform essential functions of the position with or without reasonable accommodation.
Minimum Qualifications
Effective communication skills
Knowledge of basic math
Ability to handle stressful situations
Retail or customer service experience
Front‑end experience
Desired Qualifications
High school diploma or equivalent
Front‑end supervisor experience
Management experience
Retail experience
Second language (speaking, reading, and/or writing)
Benefits
A wide range of healthcare coverage, including affordable medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through the Employee Assistance Program and free, confidential financial tools and coaching.
Valuable associate discounts on purchases, including food, travel, technology, and more.
Up to $21,000 in tuition reimbursement over a career through an industry‑leading Continuing Education program.
Vast potential for growth through diverse training programs and career pathways.
Health & Well‑Being Benefits
Health care benefits
Paid time off such as vacation, sick leave, and parental leave
Mental and emotional support resources through the Employee Assistance Program
Financial Benefits
Participation in a 401(k) plan, subject to eligibility requirements
Group term life insurance eligibility
Annual bonus based on company performance
Associate discounts
Growth and Development Benefits
Tuition assistance, college scholarships, and educational leave of absence, subject to varying criteria by location and eligibility requirements
Robust internal training and development resources to grow your career
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Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Achieve front‑end performance goals and best practices. Drive the department in reaching sales and profit goals established for the department, monitor quality assurance standards, direct and supervise all functions, duties and activities for the front‑end department, and execute best practices, goals, and established standards for the department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
Promote trust and respect among associates.
Communicate company, department, and job‑specific information to associates.
Collaborate with associates and promote teamwork to help achieve company/store goals.
Create an environment that enables customers to feel welcome, important, and appreciated by answering product questions.
Maintain knowledge of products sold within the department and provide suggestions.
Maintain records and paperwork required for company and federal compliance, including Anti‑Money Laundering.
Monitor and control supply expenses for the department.
Manage cash control, sales and cash items and records for the store.
Schedule front‑end associates to provide adequate department coverage.
Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate actions on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Implement the period promotional plan for the department and stay current with future, seasonal, and special ads.
Monitor and control expenses for the department.
Maintain awareness of inventory and note any discrepancies.
Ensure associates are current and compliant with company training standards.
Adhere to all food safety regulations and guidelines.
Reinforce safety programs by complying with procedures, identifying unsafe conditions, and notifying management.
Practice preventive maintenance by inspecting equipment and notifying management of items needing repair.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity such as robbery, theft, or fraud.
Adhere to all local, state, and federal laws and company guidelines.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Work cooperatively in a high‑paced, sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve issues.
Provide support through direct interaction with minors, individuals with special needs, and/or older adults.
Perform essential functions of the position with or without reasonable accommodation.
Minimum Qualifications
Effective communication skills
Knowledge of basic math
Ability to handle stressful situations
Retail or customer service experience
Front‑end experience
Desired Qualifications
High school diploma or equivalent
Front‑end supervisor experience
Management experience
Retail experience
Second language (speaking, reading, and/or writing)
Benefits
A wide range of healthcare coverage, including affordable medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through the Employee Assistance Program and free, confidential financial tools and coaching.
Valuable associate discounts on purchases, including food, travel, technology, and more.
Up to $21,000 in tuition reimbursement over a career through an industry‑leading Continuing Education program.
Vast potential for growth through diverse training programs and career pathways.
Health & Well‑Being Benefits
Health care benefits
Paid time off such as vacation, sick leave, and parental leave
Mental and emotional support resources through the Employee Assistance Program
Financial Benefits
Participation in a 401(k) plan, subject to eligibility requirements
Group term life insurance eligibility
Annual bonus based on company performance
Associate discounts
Growth and Development Benefits
Tuition assistance, college scholarships, and educational leave of absence, subject to varying criteria by location and eligibility requirements
Robust internal training and development resources to grow your career
#J-18808-Ljbffr