Patient Service Representative - ICC South Loop Part-time

Part-time

Salary Range Minimum : $18.64

Salary Range Maximum: $25.16

Compensation: USD 18.64 - USD 25.16 - hourly

Job Description
The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheresto the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities

Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.

Completes check-in/out functions as directed.

Confirms and updates patient identification and demographic/insurance information.

Completes patient registration as needed.

Collects co-payments, past due balances and point of service payments.

Posts payments, process billing information and perform “end of day” cash drawer closing.

Keeps waiting area clean and comfortable.

Informs patients of any delays or changes in appointment status.

Schedules appointments as necessary.

For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.

May perform other duties as assigned.

Qualifications
Required

High school diploma or GED equivalent.

Zero (0) to two (2) years’ experience in a customer service position.

Preferred

Previous experience in a healthcare setting.

Working knowledge of medical terminology.

Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit ourBenefits section to learn more.

Sign-On Bonus Eligibility (if sign-on bonus offered for position)
Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

Equal Opportunity Employment
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

#J-18808-Ljbffr