Referral Coordinator
Conviva Senior Primary Care, Florida, NY, United States
Job Overview
The Referral and Scheduling Coordinator schedules and pre‑registers patients for exams and procedures with specialists and providers outside the primary care physician's office. The role performs basic administrative, clerical, operational, customer support, and computational tasks and works on routine assignments. The coordinator gathers and communicates all relevant information and preparation instructions to patients and referring providers. Decisions are limited to defined parameters and work under close supervision with minimal deviation.
Responsibilities
Schedule and pre‑register patients for exams and procedures.
Perform administrative, clerical, operational, customer support, and computational tasks.
Manage incoming and outgoing phone calls approximately 80% of the time.
Gather and communicate all relative information and preparation instructions to patients and referring providers.
Work within established policies, practices, and guidelines with minimal deviation.
Required Qualifications
2 years of hands‑on referrals healthcare experience in a clinical setting, preferably with Medicare population.
Proficiency with Microsoft Office applications including Word, Excel, and Outlook.
Proficiency in medical terminology.
Experience with Electronic Medical Records.
Excellent professional communication abilities at all levels within the organization and with patients.
This role is patient‑facing and part of the company's TB screening program; candidate will be required to be screened for TB.
Passion for contributing to an organization focused on improving consumer experiences.
Preferred Qualifications
Bachelor's Degree in Healthcare or Business Administration.
Bilingual English/Spanish.
Knowledge of ICD‑10 and CPT coding.
Medical Assistant or Professional State Certifications related to healthcare.
Work Hours and Location
Monday–Friday 8:00 am to 5:00 pm.
Onsite in New Smyrna Beach, FL.
Compensation
$39,000 - $49,400 per year. The role is eligible for a bonus incentive plan based on company and/or individual performance.
Benefits
Humana offers competitive benefits including medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave, short‑ and long‑term disability, life insurance, and other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and advance individuals with disability or protected veteran status. Employment decisions are based on valid job requirements.
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The Referral and Scheduling Coordinator schedules and pre‑registers patients for exams and procedures with specialists and providers outside the primary care physician's office. The role performs basic administrative, clerical, operational, customer support, and computational tasks and works on routine assignments. The coordinator gathers and communicates all relevant information and preparation instructions to patients and referring providers. Decisions are limited to defined parameters and work under close supervision with minimal deviation.
Responsibilities
Schedule and pre‑register patients for exams and procedures.
Perform administrative, clerical, operational, customer support, and computational tasks.
Manage incoming and outgoing phone calls approximately 80% of the time.
Gather and communicate all relative information and preparation instructions to patients and referring providers.
Work within established policies, practices, and guidelines with minimal deviation.
Required Qualifications
2 years of hands‑on referrals healthcare experience in a clinical setting, preferably with Medicare population.
Proficiency with Microsoft Office applications including Word, Excel, and Outlook.
Proficiency in medical terminology.
Experience with Electronic Medical Records.
Excellent professional communication abilities at all levels within the organization and with patients.
This role is patient‑facing and part of the company's TB screening program; candidate will be required to be screened for TB.
Passion for contributing to an organization focused on improving consumer experiences.
Preferred Qualifications
Bachelor's Degree in Healthcare or Business Administration.
Bilingual English/Spanish.
Knowledge of ICD‑10 and CPT coding.
Medical Assistant or Professional State Certifications related to healthcare.
Work Hours and Location
Monday–Friday 8:00 am to 5:00 pm.
Onsite in New Smyrna Beach, FL.
Compensation
$39,000 - $49,400 per year. The role is eligible for a bonus incentive plan based on company and/or individual performance.
Benefits
Humana offers competitive benefits including medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave, short‑ and long‑term disability, life insurance, and other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and advance individuals with disability or protected veteran status. Employment decisions are based on valid job requirements.
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