Messaging & Collaboration Support Analyst
TEKsystems, Charlotte, NC, United States
Overview
We are seeking a skilled Messaging Support Analyst to join our team. This role focuses on supporting applications such as Outlook, SharePoint, WebEx, and Skype. The ideal candidate will manage the integration of email with other systems. Successful candidates will also have experience utilizing Splunk for analyzing logs and optimizing SPL queries.
Responsibilities
Provide day‑to‑day support for Microsoft Outlook and Exchange environments
Troubleshoot email delivery, client connectivity, and mailbox issues
Support collaboration tools including SharePoint, WebEx, and Skype/Teams
Manage and resolve incidents using Remedy ticketing system
Integrate email systems with mobile devices and unified communication platforms
Splunk Operations
Build and maintain dashboards
Write and optimize SPL queries
Analyze logs and system data to identify issues and trends
Support operational monitoring and troubleshooting
Job Type & Location
This is a Contract position based out of Charlotte, NC.
Pay & Benefits
The pay range for this position is $39.36 - $39.36/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte, NC.
Application Deadline
This position is anticipated to close on Apr 29, 2026.
Equal Opportunity Employer
The company is an equal-opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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We are seeking a skilled Messaging Support Analyst to join our team. This role focuses on supporting applications such as Outlook, SharePoint, WebEx, and Skype. The ideal candidate will manage the integration of email with other systems. Successful candidates will also have experience utilizing Splunk for analyzing logs and optimizing SPL queries.
Responsibilities
Provide day‑to‑day support for Microsoft Outlook and Exchange environments
Troubleshoot email delivery, client connectivity, and mailbox issues
Support collaboration tools including SharePoint, WebEx, and Skype/Teams
Manage and resolve incidents using Remedy ticketing system
Integrate email systems with mobile devices and unified communication platforms
Splunk Operations
Build and maintain dashboards
Write and optimize SPL queries
Analyze logs and system data to identify issues and trends
Support operational monitoring and troubleshooting
Job Type & Location
This is a Contract position based out of Charlotte, NC.
Pay & Benefits
The pay range for this position is $39.36 - $39.36/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte, NC.
Application Deadline
This position is anticipated to close on Apr 29, 2026.
Equal Opportunity Employer
The company is an equal-opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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