Front Office Agent
Hyatt Hotels Corporation, Houston, TX, United States
Job Description
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of the hotel as a Front Office Associate. If you have worked at other hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
Responsibilities
Guest registration and check‑in/out processes
Communicate hotel services and promotions to guests
Process forms of payment and handle financial transactions
Respond to guest inquiries in a timely and courteous manner
Maintain a welcoming and professional front office environment
Qualifications
A true desire to satisfy the needs of others in a fast‑paced environment
Refined verbal and written communication skills
Ability to stand for long periods of time
Previous customer service and/or front desk experience
Benefits
Free room nights, discounted and friends & family room rates
Medical, dental and vision insurance with only a 30‑day waiting period
401(k) with company match
Free parking
Paid family bonding time and adoption assistance
Tuition reimbursement
Employee stock purchase plan
Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
#J-18808-Ljbffr
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of the hotel as a Front Office Associate. If you have worked at other hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
Responsibilities
Guest registration and check‑in/out processes
Communicate hotel services and promotions to guests
Process forms of payment and handle financial transactions
Respond to guest inquiries in a timely and courteous manner
Maintain a welcoming and professional front office environment
Qualifications
A true desire to satisfy the needs of others in a fast‑paced environment
Refined verbal and written communication skills
Ability to stand for long periods of time
Previous customer service and/or front desk experience
Benefits
Free room nights, discounted and friends & family room rates
Medical, dental and vision insurance with only a 30‑day waiting period
401(k) with company match
Free parking
Paid family bonding time and adoption assistance
Tuition reimbursement
Employee stock purchase plan
Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
#J-18808-Ljbffr