Field Technician 3 - Lancaster, CA
Race Telecommunications, Inc, Lancaster, NY, United States
Location
In Field:
Lancaster, CA.
Location Status:
Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off‑site locations will be required.
Compensation
$23 to $26 USD per hour.
Benefits
100% Company‑Paid Medical and Dental Benefits.
Free Fiber Internet Service.
Who We Are
We're more than a fiber internet provider; we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting‑edge technology with a genuine, people‑first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together, and believes that meaningful work happens when great people connect with great purpose.
Position Impact
The Field Technician 3 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment. They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings. Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.
Qualifications and Experience
Eligibility for US Employment without sponsorship
Minimum of 21 years of age
A valid driver’s license, subject to successful verification through a DMV check, is mandatory
High School Diploma, GED, or equivalent combination of education and experience is preferred
Minimum of 12 months of experience as a field technician
Understanding of Fiber Optic Networks, Basic Telecom, and Video
Basic knowledge of Apple iPad
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficiency in Spanish Language is desirable
Skills
Proficient use of MS Office applications including Teams, teleconferencing applications
Functional use of common office equipment, computers, and office software
Ability to distinguish colors and audible tones
Essential Duties and Responsibilities
Fiber Optic Cable Installation and Maintenance
Performs residential installation and troubleshooting of internet connectivity, telecom, and video
Responds to support issues with truck rolls and telephone support to troubleshoot on‑site connectivity for phone, internet, and video services
Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and Video
Infrastructure Operations
Conducts low voltage/fiber infrastructure wiring and troubleshoots related issues
Offers remote assistance to support technicians and engineers
Ensures timely and accurate completion of work orders
Ticket Management and Communication
Asks questions to determine the nature of the problem and walk customers through the problem‑solving process
Utilizes CRM for support tickets and trouble ticket resolution
Completes assigned work orders promptly and accurately
Receives location information and task assignments via dispatch software or from personnel
Effectively handles challenging situations and emotionally charged customers
Responds promptly to customer inquiries and concerns in a customer‑centric manner
Training and Mentorship
Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook
Assists the Field Technician team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently
Equipment Operations and Site Maintenance
Operates mechanized equipment such as a bucket truck, excavators, and trencher
Climbs poles up to 40 feet and operates in bucket trucks with 32’ plus ladders
Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery:
Bucket Truck: 350‑pound manufacturer maximum load capacity
Ladders: 300‑pound manufacturer maximum load capacity
Vehicle Maintenance and Travel
Maintains vehicle/equipment pre‑op/post‑op to be prepared to perform required duties
Maintains a clean driving record as defined by the current fleet insurance underwriter
Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job
Overtime, nights, and weekends may be required
Safety Awareness and Compliance
Maintains awareness of potential hazards like uneven terrain, loose pets, or slippery walkways
Maintains a safe distance from aggressive or unrestrained animals
Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
Understands, completes, and signs off all pre‑job safety planning tools at the start and end of the shift; completes all required safety‑related paperwork
Understands and responds appropriately to all safety hazards and warning devices (e.g., backup alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)
Other duties as assigned.
Why Join Our Team
Join a tight‑knit crew—no faceless corporation vibes here
Growth potential: promotions and new challenges are part of our DNA
Competitive base salary
Comprehensive Benefits Package: 100% company‑paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area
A culture built on integrity, mutual respect, and a shared purpose
Call to Action
Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.
#J-18808-Ljbffr
In Field:
Lancaster, CA.
Location Status:
Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off‑site locations will be required.
Compensation
$23 to $26 USD per hour.
Benefits
100% Company‑Paid Medical and Dental Benefits.
Free Fiber Internet Service.
Who We Are
We're more than a fiber internet provider; we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting‑edge technology with a genuine, people‑first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together, and believes that meaningful work happens when great people connect with great purpose.
Position Impact
The Field Technician 3 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment. They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings. Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.
Qualifications and Experience
Eligibility for US Employment without sponsorship
Minimum of 21 years of age
A valid driver’s license, subject to successful verification through a DMV check, is mandatory
High School Diploma, GED, or equivalent combination of education and experience is preferred
Minimum of 12 months of experience as a field technician
Understanding of Fiber Optic Networks, Basic Telecom, and Video
Basic knowledge of Apple iPad
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficiency in Spanish Language is desirable
Skills
Proficient use of MS Office applications including Teams, teleconferencing applications
Functional use of common office equipment, computers, and office software
Ability to distinguish colors and audible tones
Essential Duties and Responsibilities
Fiber Optic Cable Installation and Maintenance
Performs residential installation and troubleshooting of internet connectivity, telecom, and video
Responds to support issues with truck rolls and telephone support to troubleshoot on‑site connectivity for phone, internet, and video services
Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and Video
Infrastructure Operations
Conducts low voltage/fiber infrastructure wiring and troubleshoots related issues
Offers remote assistance to support technicians and engineers
Ensures timely and accurate completion of work orders
Ticket Management and Communication
Asks questions to determine the nature of the problem and walk customers through the problem‑solving process
Utilizes CRM for support tickets and trouble ticket resolution
Completes assigned work orders promptly and accurately
Receives location information and task assignments via dispatch software or from personnel
Effectively handles challenging situations and emotionally charged customers
Responds promptly to customer inquiries and concerns in a customer‑centric manner
Training and Mentorship
Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook
Assists the Field Technician team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently
Equipment Operations and Site Maintenance
Operates mechanized equipment such as a bucket truck, excavators, and trencher
Climbs poles up to 40 feet and operates in bucket trucks with 32’ plus ladders
Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery:
Bucket Truck: 350‑pound manufacturer maximum load capacity
Ladders: 300‑pound manufacturer maximum load capacity
Vehicle Maintenance and Travel
Maintains vehicle/equipment pre‑op/post‑op to be prepared to perform required duties
Maintains a clean driving record as defined by the current fleet insurance underwriter
Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job
Overtime, nights, and weekends may be required
Safety Awareness and Compliance
Maintains awareness of potential hazards like uneven terrain, loose pets, or slippery walkways
Maintains a safe distance from aggressive or unrestrained animals
Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
Understands, completes, and signs off all pre‑job safety planning tools at the start and end of the shift; completes all required safety‑related paperwork
Understands and responds appropriately to all safety hazards and warning devices (e.g., backup alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)
Other duties as assigned.
Why Join Our Team
Join a tight‑knit crew—no faceless corporation vibes here
Growth potential: promotions and new challenges are part of our DNA
Competitive base salary
Comprehensive Benefits Package: 100% company‑paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area
A culture built on integrity, mutual respect, and a shared purpose
Call to Action
Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.
#J-18808-Ljbffr