L1 Desktop Support
TEKsystems, New York, NY, United States
Overview
The Support Engineer I provides frontline IT support to the end client. This role handles initial triage, basic troubleshooting, ticket documentation, and escalation to Level 2 support. The position is highly customer‑facing and requires strong communication skills and comfort working onsite five days per week.
This is a long‑term engagement supporting a mission‑critical environment. Candidates must be able to pass and maintain CJIS FBI clearance.
Responsibilities
Provide L1 support to customers requiring technical assistance with computer systems, hardware, or software issues.
Document technical issues, resolutions, and follow‑up actions in the ticketing system.
Escalate complex or unresolved incidents to higher‑level support teams.
Follow approved customer engagement scripts and procedures.
Contribute to the creation and maintenance of technical documentation.
Maintain billable time and utilized time measures above specified minimum thresholds.
Work on assigned projects and tasks within the support team.
Skills
Windows 11, Troubleshooting Windows, Microsoft 365, Help Desk Support, customer service skills, desktop support, SQL troubleshooting, ServiceNow, Jira, Tanium, Meraki, Fortigate firewalls, networking issues
Additional Skills & Qualifications
ServiceNow or Jira, basic networking or printer support, enterprise IT exposure, interest in continued technical learning
Exposure to Windows and Linux server OS, datacenter hardware, and networking concepts
Experience Level
Intermediate Level
Job Type & Location
Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $21.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
Fully onsite position in New York, NY.
Equal Opportunity Employer Statement
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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The Support Engineer I provides frontline IT support to the end client. This role handles initial triage, basic troubleshooting, ticket documentation, and escalation to Level 2 support. The position is highly customer‑facing and requires strong communication skills and comfort working onsite five days per week.
This is a long‑term engagement supporting a mission‑critical environment. Candidates must be able to pass and maintain CJIS FBI clearance.
Responsibilities
Provide L1 support to customers requiring technical assistance with computer systems, hardware, or software issues.
Document technical issues, resolutions, and follow‑up actions in the ticketing system.
Escalate complex or unresolved incidents to higher‑level support teams.
Follow approved customer engagement scripts and procedures.
Contribute to the creation and maintenance of technical documentation.
Maintain billable time and utilized time measures above specified minimum thresholds.
Work on assigned projects and tasks within the support team.
Skills
Windows 11, Troubleshooting Windows, Microsoft 365, Help Desk Support, customer service skills, desktop support, SQL troubleshooting, ServiceNow, Jira, Tanium, Meraki, Fortigate firewalls, networking issues
Additional Skills & Qualifications
ServiceNow or Jira, basic networking or printer support, enterprise IT exposure, interest in continued technical learning
Exposure to Windows and Linux server OS, datacenter hardware, and networking concepts
Experience Level
Intermediate Level
Job Type & Location
Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $21.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
Fully onsite position in New York, NY.
Equal Opportunity Employer Statement
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr