VIP Host Team Manager Toronto
FanDuel, New York, NY, United States
VIP Host Team Manager
FanDuel is looking for a VIP Host Team Manager to work across to look after our most important clients as well as oversee a small team of VIP Hosts.
As a VIP Host Team Manager, you will build strong relationships with our VIP customers, while providing white glove service to a small portfolio of customers. This person will lead a team of VIP Hosts, who will be responsible for coaching to provide industry leading experience to their own portfolio of customers. This position will be in a customer facing environment that requires a good understanding of VIP Service and a genuine passion for the online gaming industry.
In addition to the specific responsibilities outlined below, employees may be required to perform other duties as assigned by the Company.
Responsibilities
Manage and retain a small portfolio of High Value Players
Provide an enhanced and proactive one stop service to encourage loyalty
Keep Responsible Gaming and Compliance at the heart of all we do
Develop relationships and offer tailored rewards through regular correspondence
Work alongside other FanDuel departments to champion customer experience
Meet pre-determined productivity, quality, CSAT and Service Level Agreement targets
Ensure that generosity, gifts and hospitality invitations are offered in accordance with business requirements
Meet and host VIPs at Hospitality events
Deliver against company responsible gaming protocols
Manage, mentor and develop a team of VIP Hosts to excel at the above
Qualifications
4+ years of experience in high end customer service field
2+ years managing a team
Excellent verbal and written communication skills
High level hospitality experience and passionate about providing top level service
Confident and people focused personality
Excellent analytical skills and experience with Excel
Strives to meet targets and deadlines
Excellent organizational and planning skills
Understanding of Marketing processes preferred
Willing and able to work non-traditional business hours
Knowledge of sports and/or experience working within a heavily regulated industry is a plus
Don’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position.
Benefits
This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law.
Salary Range : $97,000 - $121,000 CAD, dependent on experience, location, business needs and market demand.
Equal Opportunity
FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or any other characteristic protected by provincial, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.
FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please emailBenefits@fanduel.com.
We use artificial intelligence in the process of screening, assessing, and/or selecting applicants for this role.
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FanDuel is looking for a VIP Host Team Manager to work across to look after our most important clients as well as oversee a small team of VIP Hosts.
As a VIP Host Team Manager, you will build strong relationships with our VIP customers, while providing white glove service to a small portfolio of customers. This person will lead a team of VIP Hosts, who will be responsible for coaching to provide industry leading experience to their own portfolio of customers. This position will be in a customer facing environment that requires a good understanding of VIP Service and a genuine passion for the online gaming industry.
In addition to the specific responsibilities outlined below, employees may be required to perform other duties as assigned by the Company.
Responsibilities
Manage and retain a small portfolio of High Value Players
Provide an enhanced and proactive one stop service to encourage loyalty
Keep Responsible Gaming and Compliance at the heart of all we do
Develop relationships and offer tailored rewards through regular correspondence
Work alongside other FanDuel departments to champion customer experience
Meet pre-determined productivity, quality, CSAT and Service Level Agreement targets
Ensure that generosity, gifts and hospitality invitations are offered in accordance with business requirements
Meet and host VIPs at Hospitality events
Deliver against company responsible gaming protocols
Manage, mentor and develop a team of VIP Hosts to excel at the above
Qualifications
4+ years of experience in high end customer service field
2+ years managing a team
Excellent verbal and written communication skills
High level hospitality experience and passionate about providing top level service
Confident and people focused personality
Excellent analytical skills and experience with Excel
Strives to meet targets and deadlines
Excellent organizational and planning skills
Understanding of Marketing processes preferred
Willing and able to work non-traditional business hours
Knowledge of sports and/or experience working within a heavily regulated industry is a plus
Don’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position.
Benefits
This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law.
Salary Range : $97,000 - $121,000 CAD, dependent on experience, location, business needs and market demand.
Equal Opportunity
FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or any other characteristic protected by provincial, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.
FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please emailBenefits@fanduel.com.
We use artificial intelligence in the process of screening, assessing, and/or selecting applicants for this role.
#J-18808-Ljbffr