Senior Operations Manager, Account Operations
COMMURE Incorporated, San Francisco, CA, United States
About the Role
As a Senior Account Operations Manager at Commure + Athelas, you will play a pivotal role in our Operations team, focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership—ensuring efficient execution and a seamless onboarding process for clients and driving business metrics and helping lead the team through the next growth phase. This is an incredibly high‑visibility, high‑impact, high‑autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper‑growth challenges will lead to rapid growth in role and responsibility.
The position is 100% remote for those NOT in the San Francisco Bay Area, but will be fully on-site for those who are local.
What You’ll Do
Drive client growth through operational optimization and new growth initiatives
Drive operational metrics (process throughput, defect rate, etc.)
Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5‑10x over the coming 12 months
Ensure the efficient and timely execution of all essential aspects of internal operations projects
Engage in cross‑functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
Break down complex, challenging business problems
Own execution and outcomes
Understand the business in‑and‑out to be proactive about solving emerging problems
Act as the primary point of contact for our largest and most complex accounts, representing $1.2 – $1.5M in annual recurring revenue
Effectively manage client relationships, ensuring satisfaction and maximizing retention
Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed
10‑20% travel required
What You Have
3‑5 years of experience in consulting, investment banking, or operations at a fast‑paced SaaS tech company
Experience leading others in client‑facing roles
Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
Comfortable working with data and proficiency in SQL + Excel
Expertise in project management: You have experience deploying multiple projects in a fast‑paced environment; you take pride in being on top of things
Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices
Experience working cross‑functionally with sales, operations, and engineering teams to address clients' needs and support company objectives
Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience
Experience in the RCM (Revenue Cycle Management) space and/or prior start‑up experience is a bonus
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
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As a Senior Account Operations Manager at Commure + Athelas, you will play a pivotal role in our Operations team, focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership—ensuring efficient execution and a seamless onboarding process for clients and driving business metrics and helping lead the team through the next growth phase. This is an incredibly high‑visibility, high‑impact, high‑autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper‑growth challenges will lead to rapid growth in role and responsibility.
The position is 100% remote for those NOT in the San Francisco Bay Area, but will be fully on-site for those who are local.
What You’ll Do
Drive client growth through operational optimization and new growth initiatives
Drive operational metrics (process throughput, defect rate, etc.)
Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5‑10x over the coming 12 months
Ensure the efficient and timely execution of all essential aspects of internal operations projects
Engage in cross‑functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
Break down complex, challenging business problems
Own execution and outcomes
Understand the business in‑and‑out to be proactive about solving emerging problems
Act as the primary point of contact for our largest and most complex accounts, representing $1.2 – $1.5M in annual recurring revenue
Effectively manage client relationships, ensuring satisfaction and maximizing retention
Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed
10‑20% travel required
What You Have
3‑5 years of experience in consulting, investment banking, or operations at a fast‑paced SaaS tech company
Experience leading others in client‑facing roles
Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
Comfortable working with data and proficiency in SQL + Excel
Expertise in project management: You have experience deploying multiple projects in a fast‑paced environment; you take pride in being on top of things
Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices
Experience working cross‑functionally with sales, operations, and engineering teams to address clients' needs and support company objectives
Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience
Experience in the RCM (Revenue Cycle Management) space and/or prior start‑up experience is a bonus
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
#J-18808-Ljbffr