Program Manager
smartShift Technologies, Boston, MA, United States
Boston, United States | Posted on 09/04/2026
About role:
As Program Manager, you will be responsible for managing a large program or cluster of projects focusing on program governance, defining methodology, best practices, and facilitating the use of archives & tools for the Customer Success department. Working in close collaboration with customers and partners, you will ensure that all programs are running on track and as planned. You will deliver the programs on time, highlight risks earlier, and provide clear mitigation.
Responsibilities:
Manage a large or a cluster of SAP projects.
Have extensive experience working for large IT services/IT outsourcing companies with strong client-facing and delivery experience.
Focus on customer engagement management and relationships, overseeing project delivery.
Work with customer/partner management teams, system owners, and technical architects to ensure timelines for delivery of solutions are understood and any issues/risk are documented and actioned or escalated.
Ensure that project processes and approval gateways are defined and met in the delivery plan.
Establish and maintain a project plan to track and monitor delivery progress for the agreed schedule.
Agree on reporting profiles with existing business teams to include resource profile, costs, and milestone achievement status, and provide reports on status and progress as required.
Manage the Project Time Management Plan defined by senior management.
Build schedules for your area based on the internal standard WBS, contractual targets, and data provided by all stakeholders.
Provide a timely updated schedule/revenue situation, highlighting the gap between the actual and the baseline.
Focus on early identification of potential delays (critical paths), including the status of risks and the margin related to the schedule.
Consolidate, review, and present program data and reports to Customer Success leadership.
Provide data and reports to management on progress of the project, milestone achievement, risk mitigation, financial data such as budget, margins, and actual costs, and timely dashboard for business reviews.
Qualifications & Skills:
Education: Bachelor's/Post Graduate in Engineering – IT, CS, ECE, EEE or Equivalent.
Excellent communication skills in English and ability to influence, negotiate, and communicate at all levels, including Top Management.
Strong knowledge of SAP systems.
Several years of program and client management experience with the ability to oversee several details of multiple projects simultaneously.
In-depth understanding of ERP SAP business solutions as a Program Manager.
Excellent client-facing experience and relationship management experience, PMP/PRINCE 2 Practitioner or equivalent.
SAP S4HANA experience is desirable.
Good leadership skills with attention to detail, data literacy, and organizational awareness.
Team Player with prior experience in working with Global teams is preferable.
10+ years of experience in an IT organization, involved in end-to-end software services/product development; minimum of 7 years managing/leading a project management office.
Strong delivery and process background.
Experience in project/program execution and management.
#J-18808-Ljbffr
About role:
As Program Manager, you will be responsible for managing a large program or cluster of projects focusing on program governance, defining methodology, best practices, and facilitating the use of archives & tools for the Customer Success department. Working in close collaboration with customers and partners, you will ensure that all programs are running on track and as planned. You will deliver the programs on time, highlight risks earlier, and provide clear mitigation.
Responsibilities:
Manage a large or a cluster of SAP projects.
Have extensive experience working for large IT services/IT outsourcing companies with strong client-facing and delivery experience.
Focus on customer engagement management and relationships, overseeing project delivery.
Work with customer/partner management teams, system owners, and technical architects to ensure timelines for delivery of solutions are understood and any issues/risk are documented and actioned or escalated.
Ensure that project processes and approval gateways are defined and met in the delivery plan.
Establish and maintain a project plan to track and monitor delivery progress for the agreed schedule.
Agree on reporting profiles with existing business teams to include resource profile, costs, and milestone achievement status, and provide reports on status and progress as required.
Manage the Project Time Management Plan defined by senior management.
Build schedules for your area based on the internal standard WBS, contractual targets, and data provided by all stakeholders.
Provide a timely updated schedule/revenue situation, highlighting the gap between the actual and the baseline.
Focus on early identification of potential delays (critical paths), including the status of risks and the margin related to the schedule.
Consolidate, review, and present program data and reports to Customer Success leadership.
Provide data and reports to management on progress of the project, milestone achievement, risk mitigation, financial data such as budget, margins, and actual costs, and timely dashboard for business reviews.
Qualifications & Skills:
Education: Bachelor's/Post Graduate in Engineering – IT, CS, ECE, EEE or Equivalent.
Excellent communication skills in English and ability to influence, negotiate, and communicate at all levels, including Top Management.
Strong knowledge of SAP systems.
Several years of program and client management experience with the ability to oversee several details of multiple projects simultaneously.
In-depth understanding of ERP SAP business solutions as a Program Manager.
Excellent client-facing experience and relationship management experience, PMP/PRINCE 2 Practitioner or equivalent.
SAP S4HANA experience is desirable.
Good leadership skills with attention to detail, data literacy, and organizational awareness.
Team Player with prior experience in working with Global teams is preferable.
10+ years of experience in an IT organization, involved in end-to-end software services/product development; minimum of 7 years managing/leading a project management office.
Strong delivery and process background.
Experience in project/program execution and management.
#J-18808-Ljbffr