Technical Academic Advisor
Tyto Athene, LLC, New York, NY, United States
Description
Tyto Athene is searching for a Technical Academic Advisor. TheTechnical Academic Advisorprovides full technical and navigational support for the Defense Acquisition University’s Learning Management System and many of its peripheral systems, at a Tier 1 level. This includes answering inbound phone calls and emails pertaining to account management, navigation, browser troubleshooting, course-enrollment management and policy clarification, among other topics.
Responsibilities:
Provide a high level of customer service in a fast-paced environment to DAU students, faculty, staff, and other inquirers (user base of 500,000+)
Answer inbound phone call, email, and ticket inquiries
Follow up with existing tickets/inquiries, as appropriate
Accurately classify and record details of inquiries into a web-based ticketing system
Aid in the account management, navigation and technical troubleshooting of the DAU Virtual Campus – to include login, course-enrollment management, and peripheral systems
Effectively diffuse problem issues for users with empathy and professionalism
Effectively manage time to ensure that minimum standards are met
Qualifications
Required:
Exceptional communication skills, both verbal and written
Demonstrable PC skills
Previous clerical, call center or help desk experience, with email support desired
Microsoft Office Suite, especially Outlook, Word, and Excel
Associates Degree or higher in Information Technology or related field preferred
1+ years’ experiencewith troubleshooting – to include researching problems, analyzing trends, and expressing findings.
1+ years’ experience in customer service desirable
Clearance:
Must be able to obtain a Public Trust
About Tyto Athene
Compensation:
Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
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Tyto Athene is searching for a Technical Academic Advisor. TheTechnical Academic Advisorprovides full technical and navigational support for the Defense Acquisition University’s Learning Management System and many of its peripheral systems, at a Tier 1 level. This includes answering inbound phone calls and emails pertaining to account management, navigation, browser troubleshooting, course-enrollment management and policy clarification, among other topics.
Responsibilities:
Provide a high level of customer service in a fast-paced environment to DAU students, faculty, staff, and other inquirers (user base of 500,000+)
Answer inbound phone call, email, and ticket inquiries
Follow up with existing tickets/inquiries, as appropriate
Accurately classify and record details of inquiries into a web-based ticketing system
Aid in the account management, navigation and technical troubleshooting of the DAU Virtual Campus – to include login, course-enrollment management, and peripheral systems
Effectively diffuse problem issues for users with empathy and professionalism
Effectively manage time to ensure that minimum standards are met
Qualifications
Required:
Exceptional communication skills, both verbal and written
Demonstrable PC skills
Previous clerical, call center or help desk experience, with email support desired
Microsoft Office Suite, especially Outlook, Word, and Excel
Associates Degree or higher in Information Technology or related field preferred
1+ years’ experiencewith troubleshooting – to include researching problems, analyzing trends, and expressing findings.
1+ years’ experience in customer service desirable
Clearance:
Must be able to obtain a Public Trust
About Tyto Athene
Compensation:
Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
#J-18808-Ljbffr