Retail Manager - Devils Lake
First Community Credit Union, Devils Lake, ND, United States
About FCCU
FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.
As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.
Core Values
Community-Our Communities define who we are "People Helping People."
Integrity-We will live and work with uncompromised integrity.
Passion-We will display passion in our work and service to our membership.
Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.
Position Overview
The Retail Manager is a leadership role responsible for driving sales performance, service excellence, and operational effectiveness across an assigned branch network. This position leads and develops branch teams to deliver high-quality member experiences, ensures compliance with policies and regulations, and supports loan, deposit, and product growth. The Retail Manager actively identifies sales and community engagement opportunities, resolves complex member concerns, and fosters a positive, accountable, and high-performing culture. At FCCU, this role supports our mission of strengthening community by helping members grow and thrive through exceptional service and effective leadership.
Duties and Responsibilities
Lead and oversee retail sales and service operations across assigned branch locations to consistently meet or exceed sales, service, and operational goals.
Coach, develop, and supervise branch staff to deliver exceptional member experiences while maintaining a positive, high‑performing team culture.
Ensure compliance with all credit union policies, procedures, security protocols, and state and federal regulations.
Drive loan, deposit, and product growth by identifying sales and cross‑sell opportunities based on member needs.
Resolve complex member issues with professionalism and sound judgment, minimizing escalation when possible.
Support branch growth through community involvement, business development activities, and collaboration with leadership.
Qualifications
Associate degree in business, finance, or a related field, or equivalent combination of education and experience.
Minimum of three years' experience in a financial institution, with demonstrated success in retail banking, sales, or lending.
Proven leadership experience with the ability to coach, develop, and motivate teams to achieve sales and service goals.
Strong knowledge of branch operations, account opening, consumer lending, and regulatory compliance.
Excellent communication, problem‑solving, and decision‑making skills, with the ability to manage complex member situations.
Ability to adapt to change, manage multiple priorities, and work flexible hours or locations as business needs require.
Benefits
We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.
Work Schedule
Full time Monday-Friday
First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)
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FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.
As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.
Core Values
Community-Our Communities define who we are "People Helping People."
Integrity-We will live and work with uncompromised integrity.
Passion-We will display passion in our work and service to our membership.
Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.
Position Overview
The Retail Manager is a leadership role responsible for driving sales performance, service excellence, and operational effectiveness across an assigned branch network. This position leads and develops branch teams to deliver high-quality member experiences, ensures compliance with policies and regulations, and supports loan, deposit, and product growth. The Retail Manager actively identifies sales and community engagement opportunities, resolves complex member concerns, and fosters a positive, accountable, and high-performing culture. At FCCU, this role supports our mission of strengthening community by helping members grow and thrive through exceptional service and effective leadership.
Duties and Responsibilities
Lead and oversee retail sales and service operations across assigned branch locations to consistently meet or exceed sales, service, and operational goals.
Coach, develop, and supervise branch staff to deliver exceptional member experiences while maintaining a positive, high‑performing team culture.
Ensure compliance with all credit union policies, procedures, security protocols, and state and federal regulations.
Drive loan, deposit, and product growth by identifying sales and cross‑sell opportunities based on member needs.
Resolve complex member issues with professionalism and sound judgment, minimizing escalation when possible.
Support branch growth through community involvement, business development activities, and collaboration with leadership.
Qualifications
Associate degree in business, finance, or a related field, or equivalent combination of education and experience.
Minimum of three years' experience in a financial institution, with demonstrated success in retail banking, sales, or lending.
Proven leadership experience with the ability to coach, develop, and motivate teams to achieve sales and service goals.
Strong knowledge of branch operations, account opening, consumer lending, and regulatory compliance.
Excellent communication, problem‑solving, and decision‑making skills, with the ability to manage complex member situations.
Ability to adapt to change, manage multiple priorities, and work flexible hours or locations as business needs require.
Benefits
We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.
Work Schedule
Full time Monday-Friday
First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)
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