Guest Service Agent - Hilton La Jolla Torrey Pines
Hilton Worldwide, Inc., San Diego, CA, United States
Job Description
Job Number: HOT0CHOS
Work Locations: Hilton La Jolla Torrey Pines, 10950 North Torrey Pines Road, San Diego, 92037
Hilton La Jolla Torrey Pines is searching for a Guest Service Agent to join the team.
The coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla. The property boasts almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms.
Our team members love being a part of our award‑winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use. In addition, the property offers free meal while on shift, free parking, and uniforms.
The ideal candidate for this role should possess at least one year of front desk experience preferably with On‑Q knowledge. They should have a flexible schedule, be proficient with computer systems, and demonstrate excellent communication skills.
Shift Pattern : Open availability that includes weekdays, evenings, weekends, and holidays is required.
The hourly rate : $21 + upsell incentives
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 110 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
401K plan and company match to help save for retirement
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property‑specific terms and conditions of employment.
Other Compensation
Front Office Upselling Incentive Program – Commission based program based on upsell generated revenue. Revenue is calculated as time of guest check‑out. Upsell revenue can include room type upgrades, early check‑in fee, late check‑out fees and late cancellation fees.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany them
Assist guests with check‑out including, but not limited to, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
What are we looking for?
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
Schedule
Full‑time
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Job Number: HOT0CHOS
Work Locations: Hilton La Jolla Torrey Pines, 10950 North Torrey Pines Road, San Diego, 92037
Hilton La Jolla Torrey Pines is searching for a Guest Service Agent to join the team.
The coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla. The property boasts almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms.
Our team members love being a part of our award‑winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use. In addition, the property offers free meal while on shift, free parking, and uniforms.
The ideal candidate for this role should possess at least one year of front desk experience preferably with On‑Q knowledge. They should have a flexible schedule, be proficient with computer systems, and demonstrate excellent communication skills.
Shift Pattern : Open availability that includes weekdays, evenings, weekends, and holidays is required.
The hourly rate : $21 + upsell incentives
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 110 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
401K plan and company match to help save for retirement
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property‑specific terms and conditions of employment.
Other Compensation
Front Office Upselling Incentive Program – Commission based program based on upsell generated revenue. Revenue is calculated as time of guest check‑out. Upsell revenue can include room type upgrades, early check‑in fee, late check‑out fees and late cancellation fees.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany them
Assist guests with check‑out including, but not limited to, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
What are we looking for?
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
Schedule
Full‑time
#J-18808-Ljbffr