Intraday Workforce Planner & Analytics Administrator

A leading equipment rental provider in Charlotte, NC, seeks a skilled Workforce Management Administrator to oversee the performance of the Customer Care Center. Responsibilities include monitoring service levels, analyzing performance data, and managing staffing needs based on dynamic forecasts. Candidates should have at least 2 years of contact center experience and strong analytical and communication skills. The company offers comprehensive benefits and is committed to career development and inclusivity.
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