Training Process Lead
Humana Inc, Boston, MA, United States
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With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
Humana’s MarketPoint organization is seeking an Organization Effectiveness Lead, Training Process, to join the MarketPoint Training Team. We are looking for a dynamic and experienced professional to lead our process mapping and continuous improvement initiatives within MarketPoint training to ensure best in class learning experiences that drive performance results. The ideal candidate will have a strong background in program management, process optimization, and data analysis. This role will oversee the development, delivery, and continuous improvement of training design and delivery processes, while ensuring alignment with organizational goals and learner needs through effective use of data.
Key Responsibilities
Training Process Oversight
Analyze existing training and intake processes to identify inefficiencies and areas for improvement
Manage the design, development, and delivery of training design and delivery processes in partnership with training operations and other partner teams
Partner with subject matter experts to ensure processes are accurate, aligned with business needs and Service Level agreements
Deliver training and ongoing support to partner teams around process adoption and execution
Provide consultative support to partner teams as needed to drive adoption of consistent processes
Evaluate the effectiveness of processes using metrics and feedback, and implement improvements as needed
Stay informed about industry best practices and emerging trends to inform process innovations
Content Governance
Establish framework for content lifecycle management, including creation, curation, updating, and archiving of key knowledge documentation
Maintain repository/repositories of all learning content assets
Maintain version control and audit trails for key content assets
Train content creators on governance processes, tools, and standards
Lead review cycles to identify redundant, outdates, or low-impact content
Act as Point of Contact for questions related to content authors, versions, and other related requests
Data Analytics and Reporting
Collect, analyze, and interpret data related to training effectiveness and operational efficiency
Develop dashboards and reports to provide insights and recommendations to leadership and stakeholders
Use data-driven insights to inform decision-making, optimize programs, and enhance process improvement initiatives
Monitor key performance indicators (KPIs) to measure success and identify opportunities for improvement
Collaboration
Foster a collaborative environment to promote knowledge sharing and innovation within the team
Act as the primary point of contact for senior leadership regarding training process management updates, data analytics, and process improvement initiatives
Use your skills to make an impact
Required Qualifications
Bachelor's degree or equivalent related work experience
Experience with learning systems and/or Learning Management Systems (LMS)
8 or more years of project management experience
Project Management Certification
Experience building dashboards and visualizations using Power BI
Preferred Qualifications
Experience with Adult Learning Theory
Knowledge of the ADDIE model of instructional design
Knowledge of the Kirkpatrick Model of measuring learning effectiveness
Additional Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
#J-18808-Ljbffr
With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
Humana’s MarketPoint organization is seeking an Organization Effectiveness Lead, Training Process, to join the MarketPoint Training Team. We are looking for a dynamic and experienced professional to lead our process mapping and continuous improvement initiatives within MarketPoint training to ensure best in class learning experiences that drive performance results. The ideal candidate will have a strong background in program management, process optimization, and data analysis. This role will oversee the development, delivery, and continuous improvement of training design and delivery processes, while ensuring alignment with organizational goals and learner needs through effective use of data.
Key Responsibilities
Training Process Oversight
Analyze existing training and intake processes to identify inefficiencies and areas for improvement
Manage the design, development, and delivery of training design and delivery processes in partnership with training operations and other partner teams
Partner with subject matter experts to ensure processes are accurate, aligned with business needs and Service Level agreements
Deliver training and ongoing support to partner teams around process adoption and execution
Provide consultative support to partner teams as needed to drive adoption of consistent processes
Evaluate the effectiveness of processes using metrics and feedback, and implement improvements as needed
Stay informed about industry best practices and emerging trends to inform process innovations
Content Governance
Establish framework for content lifecycle management, including creation, curation, updating, and archiving of key knowledge documentation
Maintain repository/repositories of all learning content assets
Maintain version control and audit trails for key content assets
Train content creators on governance processes, tools, and standards
Lead review cycles to identify redundant, outdates, or low-impact content
Act as Point of Contact for questions related to content authors, versions, and other related requests
Data Analytics and Reporting
Collect, analyze, and interpret data related to training effectiveness and operational efficiency
Develop dashboards and reports to provide insights and recommendations to leadership and stakeholders
Use data-driven insights to inform decision-making, optimize programs, and enhance process improvement initiatives
Monitor key performance indicators (KPIs) to measure success and identify opportunities for improvement
Collaboration
Foster a collaborative environment to promote knowledge sharing and innovation within the team
Act as the primary point of contact for senior leadership regarding training process management updates, data analytics, and process improvement initiatives
Use your skills to make an impact
Required Qualifications
Bachelor's degree or equivalent related work experience
Experience with learning systems and/or Learning Management Systems (LMS)
8 or more years of project management experience
Project Management Certification
Experience building dashboards and visualizations using Power BI
Preferred Qualifications
Experience with Adult Learning Theory
Knowledge of the ADDIE model of instructional design
Knowledge of the Kirkpatrick Model of measuring learning effectiveness
Additional Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
#J-18808-Ljbffr