FamilySearch Tech Product Manager 2 - (Lehi, UT)
BYU Pathway, Lehi, UT, United States
FamilySearch Tech Product Manager 2 - (Lehi, UT)
Lehi, UT, United States
Salt Lake City, UT, United States
(Hybrid)
Trending
To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.
Job Description
We are seeking a
Technical Product Manager II (TPM 2)
to own product outcomes in technically complex areas of the product, working at the intersection of business needs, user value, and engineering realities. This role is ideal for a product manager who is comfortable engaging deeply with technical concepts and systems while maintaining strong product judgment and user focus.
As a TPM 2, you will partner closely with engineering and design to lead discovery and delivery for moderately complex initiatives involving platforms, integrations, data flows, APIs, or legacy systems. You will develop a solid understanding of how the product works end‑to‑end, assess technical tradeoffs, and help the team make informed decisions that balance user outcomes, scalability, performance, and maintainability.
You are expected to independently drive problem definition, clarify requirements at the appropriate level, and use data, experimentation, and customer insight to validate decisions. In this role, you collaborate effectively with engineers, communicate clearly with technical and non‑technical stakeholders, and contribute to improving how the team builds and operates products.
Success in this role requires growing technical fluency, strong collaboration skills, and the ability to influence through clarity, evidence, and trust. Technical Product Manager IIs are reliable owners of outcomes within their scope and are developing the depth and systems thinking needed for more senior technical product leadership roles.
We value early, mid and late-career candidates and encourage all applicants with the posted skills and abilities to apply.
Responsibilities
Identify customer segments/personas and deeply understand needs, context, and journey
Document and prioritize customer needs
Be a customer advocate, helping others understand the customer context and representing customer needs
Gain knowledge of the industry in which customers/products/technologies converge
Coordinate with internal stakeholders; understand and prioritize their needs and direction
Help develop business cases and conduct feasibility analysis to justify product need/viability
Understand business risks and develop/execute risk mitigation plans when required
Understand and apply various global aspect of technical product management for products that are complex in nature and often enterprise-wide
Translate customer needs into product requirements
Document and prioritize a backlog of product requirements with acceptance criterion
Assist in establishing requirements for a Minimum Viable Product (MVP)
Help establish product vision, objectives, and strategies
Manage the product lifecycle, from customer understanding to end of life
Help establish and maintain a product plan and three-year roadmap
Understand customer perceived product strengths, weaknesses, and overall value
Regularly report customer-facing product objectives and success metrics
Help ensure product success against product objectives & customer acceptance
Evaluate if product meets customer needs and approve product release accordingly
Assist with approving the customer service/support model
Partner to ensure that product training meets customer needs
Assist in developing plans to increase product trial, adoption, and usage
Assist in developing and executing product messaging, launch and ongoing awareness plans
Facilitate customer-facing product training and order fulfillment materials
Inform tracking of Total Cost of Ownership
Qualifications
Bachelor’s degree in related field or equivalent professional experience
Five years of relevant professional experience
Communication – Strong verbal and written communicator who conveys ideas clearly to all stakeholders
Collaboration – Effective collaborator who listens respectfully, understands empathetically, and brings unity
Creativity – Ability to appropriately address customer needs and business problems
Organization – Organized and driven by repeatable system and set of work practices
Leadership/Influencer – Proven ability to collaborate effectively with cross‑functional teams.
Customer Understanding – Experience handling a variety of customer needs in technical environments.
Product Lifecycle/Planning – Experience in Agile and Scrum environments including: methods, tools, systems and application.
To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment
Preferred:
Experience with network infrastructure product (e.g., DDI, OSI Layer 1, VXLAN, EVGP, MPLS)
Master’s Degree
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
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Lehi, UT, United States
Salt Lake City, UT, United States
(Hybrid)
Trending
To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.
Job Description
We are seeking a
Technical Product Manager II (TPM 2)
to own product outcomes in technically complex areas of the product, working at the intersection of business needs, user value, and engineering realities. This role is ideal for a product manager who is comfortable engaging deeply with technical concepts and systems while maintaining strong product judgment and user focus.
As a TPM 2, you will partner closely with engineering and design to lead discovery and delivery for moderately complex initiatives involving platforms, integrations, data flows, APIs, or legacy systems. You will develop a solid understanding of how the product works end‑to‑end, assess technical tradeoffs, and help the team make informed decisions that balance user outcomes, scalability, performance, and maintainability.
You are expected to independently drive problem definition, clarify requirements at the appropriate level, and use data, experimentation, and customer insight to validate decisions. In this role, you collaborate effectively with engineers, communicate clearly with technical and non‑technical stakeholders, and contribute to improving how the team builds and operates products.
Success in this role requires growing technical fluency, strong collaboration skills, and the ability to influence through clarity, evidence, and trust. Technical Product Manager IIs are reliable owners of outcomes within their scope and are developing the depth and systems thinking needed for more senior technical product leadership roles.
We value early, mid and late-career candidates and encourage all applicants with the posted skills and abilities to apply.
Responsibilities
Identify customer segments/personas and deeply understand needs, context, and journey
Document and prioritize customer needs
Be a customer advocate, helping others understand the customer context and representing customer needs
Gain knowledge of the industry in which customers/products/technologies converge
Coordinate with internal stakeholders; understand and prioritize their needs and direction
Help develop business cases and conduct feasibility analysis to justify product need/viability
Understand business risks and develop/execute risk mitigation plans when required
Understand and apply various global aspect of technical product management for products that are complex in nature and often enterprise-wide
Translate customer needs into product requirements
Document and prioritize a backlog of product requirements with acceptance criterion
Assist in establishing requirements for a Minimum Viable Product (MVP)
Help establish product vision, objectives, and strategies
Manage the product lifecycle, from customer understanding to end of life
Help establish and maintain a product plan and three-year roadmap
Understand customer perceived product strengths, weaknesses, and overall value
Regularly report customer-facing product objectives and success metrics
Help ensure product success against product objectives & customer acceptance
Evaluate if product meets customer needs and approve product release accordingly
Assist with approving the customer service/support model
Partner to ensure that product training meets customer needs
Assist in developing plans to increase product trial, adoption, and usage
Assist in developing and executing product messaging, launch and ongoing awareness plans
Facilitate customer-facing product training and order fulfillment materials
Inform tracking of Total Cost of Ownership
Qualifications
Bachelor’s degree in related field or equivalent professional experience
Five years of relevant professional experience
Communication – Strong verbal and written communicator who conveys ideas clearly to all stakeholders
Collaboration – Effective collaborator who listens respectfully, understands empathetically, and brings unity
Creativity – Ability to appropriately address customer needs and business problems
Organization – Organized and driven by repeatable system and set of work practices
Leadership/Influencer – Proven ability to collaborate effectively with cross‑functional teams.
Customer Understanding – Experience handling a variety of customer needs in technical environments.
Product Lifecycle/Planning – Experience in Agile and Scrum environments including: methods, tools, systems and application.
To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment
Preferred:
Experience with network infrastructure product (e.g., DDI, OSI Layer 1, VXLAN, EVGP, MPLS)
Master’s Degree
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
#J-18808-Ljbffr