Production Control Specialist

Locations 4 Commercial Street, Branford, CT, 06405, US (On-site)

Job Schedule Full time

Export-Controlled Data This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items

Responsibilities
JOB SUMMARY

We are currently looking for a candidate to fill the role of Production Control Specialist. This position acts as a customer service advocate, both as primary plant contact for customer specific issues and primary customer contact for plant specific issues. Key responsibilities include purchase order management, quotation management, forecast maintenance and coordination/resolution of open items associated with his/her account portfolio. The negotiation of commercial issues, as well as the formulation, maintenance and communication of key customer projects internally and externally is an important facet of this position. The Production Control Specialist must also strive to attain and enhance customer relationships.

Job Roles

Measurement oriented

— ensures schedule attainment, throughput, on time delivery, influences revenue, customer satisfaction, finished/shipped goods, etc.; tracks and plans according to customer furnished information and knowledge of internal capability and capacity; able to adjust as needed

Relationship and communication

— interacts with a wide variety of stakeholders; acts as liaison between customer and plant; facilitates understanding of customer priorities within the plant; galvanizes efforts to ensure goals are achieved.

Ownership

— tracks down information, people, requirements, or other necessary elements to ensure smooth operation with quality and speed; enables the success of others; advances a “win together” perspective and culture; driven

Balanced attention

— spends time in areas of greatest impact; asks “why?”; adjusts to customer demands and coordinates internal resources to deliver, often on short notice; creates plans to get things back on track when necessary; works closely with internal resources to align solutions

Influence

— persuades without direct reporting authority; represents interests and capabilities of plant to customers to control expectations and flow; can deliver disappointing news; broadens perspective of others; gains commitment from internal and external stakeholders

Outcome interpreter

— has strong intuition; able to understand different layers of complexity and priority for internal and external stakeholders; business minded toward plant outcomes; creates new levels of performance through understanding internal and external factors and combining them to synergistic effect

Responsibilities

Communicates with regular and prospective customers concerning requirements, talks with them regarding other customer service‑related concerns, and answers any other questions. Fields and promptly responds to inquiries from customers regarding status of key projects, open orders, and any unresolved issues.

Exercises direct responsibility for the tracking of open items, works with the Sales & Supply Chain Manager for quotation of changes to project work scope, for securing purchase order coverage, and for resolution of contractual issues delaying input or shipment of customer requirements.

Processes orders. This includes order entry/maintenance, order review, acknowledgment to the customer, and resolution of items delaying either release to manufacturing or shipments.

Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.

Performs a reconciliation of shipments on a daily basis.

Qualifications
Minimum Qualifications:

Associates degree from an accredited institution.

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Preferred Qualifications:

Preferred candidate will possess experience in aerospace working in a sales, marketing, or customer relations capacity.

3 year’s experience in customer service, sales, or production control/planning role.

Associates Degree in Business Administration, Marketing, or Management from an accredited institution.

Must be highly proficient with Microsoft Office applications including Excel, Word, and PowerPoint, MS Access. PowerBI knowledge desired.

Effective oral and written communication skills are mandatory.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Mastery of basic cost and math skills applicable to commercial transactions. Applies percentages, ratio, and analysis as required.

Mechanical aptitude.

Self-starting, detail-oriented person capable of planning and managing a portfolio of customer projects.

Strong interpersonal and negotiation skills.

Ability to quickly form productive relationships to “get things done” both internally and externally.

Salary & Benefits

Compensation based on experience.

Benefit package includes Medical, Dental, Vision, Vacation and more - eligible from day one.

Excellent 401K benefits vested from day one.

Equal Opportunity Employer
Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.com

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