Project Manager
WellHive, Melbourne, FL, United States
About the Role
We are looking for a Project Manager to join WellHive’s External Provider Scheduling (EPS) Customer Success team. This person will help VA medical sites successfully adopt and use our scheduling platform.
You will own relationships with multiple VA regions (called VISNs), manage site engagement, and ensure providers and scheduling workflows are running smoothly.
This is a highly independent, client-facing role that combines project management, customer success, and operational problem-solving.
What You’ll Do
You will be the main point of contact for assigned VA regions (VISNs) and their sites.
Your responsibilities include:
Own relationships across assigned VISNs and VA medical sites
Run regular meetings with site staff and leadership
Drive adoption of the WellHive scheduling platform
Identify and solve barriers to system usage
Manage provider pipeline and ensure coverage needs are met
Track and interpret dashboards and performance data
Coordinate training sessions for new or existing users
Partner with internal teams (Sales, Provider Network, Support)
Respond to urgent or ad hoc requests from VA leadership
Escalate risks or issues when needed and drive resolution
What We’re Looking For (Must-Haves)
5+ years of experience in Project Management, Program Management, Customer Success, or Implementation
Strong experience in SaaS, software, or health tech environments
Experience managing complex, multi-site or multi-client programs
Strong communication skills and comfort leading meetings with stakeholders and executives
High emotional intelligence and ability to build trust with diverse stakeholders
Strong problem-solving and critical thinking skills
Ability to work independently with minimal oversight
Strong organizational skills and ability to manage multiple priorities
Experience working with data, dashboards, or reporting tools
Comfortable in a fast-paced, meeting-heavy environment
Nice to Have
Prior experience working with the VA or federal healthcare systems
Existing VA access or PIV card (major plus)
Experience working on government contracts or federal clients
Healthcare technology or health system experience
Experience managing provider networks or clinical scheduling workflows
Success in This Role Looks Like
Strong relationships across VA sites and leadership
High adoption and usage of the platform
Clear visibility into provider coverage and pipeline health
Fast resolution of issues and risks
Smooth coordination across internal and external teams
Sites actively engaging and expanding use of WellHive
Work Environment
Fully remote
Travel up to 2 times monthly required
High meeting volume
Fast-paced with frequent ad hoc requests
Requires strong autonomy and ownership.
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We are looking for a Project Manager to join WellHive’s External Provider Scheduling (EPS) Customer Success team. This person will help VA medical sites successfully adopt and use our scheduling platform.
You will own relationships with multiple VA regions (called VISNs), manage site engagement, and ensure providers and scheduling workflows are running smoothly.
This is a highly independent, client-facing role that combines project management, customer success, and operational problem-solving.
What You’ll Do
You will be the main point of contact for assigned VA regions (VISNs) and their sites.
Your responsibilities include:
Own relationships across assigned VISNs and VA medical sites
Run regular meetings with site staff and leadership
Drive adoption of the WellHive scheduling platform
Identify and solve barriers to system usage
Manage provider pipeline and ensure coverage needs are met
Track and interpret dashboards and performance data
Coordinate training sessions for new or existing users
Partner with internal teams (Sales, Provider Network, Support)
Respond to urgent or ad hoc requests from VA leadership
Escalate risks or issues when needed and drive resolution
What We’re Looking For (Must-Haves)
5+ years of experience in Project Management, Program Management, Customer Success, or Implementation
Strong experience in SaaS, software, or health tech environments
Experience managing complex, multi-site or multi-client programs
Strong communication skills and comfort leading meetings with stakeholders and executives
High emotional intelligence and ability to build trust with diverse stakeholders
Strong problem-solving and critical thinking skills
Ability to work independently with minimal oversight
Strong organizational skills and ability to manage multiple priorities
Experience working with data, dashboards, or reporting tools
Comfortable in a fast-paced, meeting-heavy environment
Nice to Have
Prior experience working with the VA or federal healthcare systems
Existing VA access or PIV card (major plus)
Experience working on government contracts or federal clients
Healthcare technology or health system experience
Experience managing provider networks or clinical scheduling workflows
Success in This Role Looks Like
Strong relationships across VA sites and leadership
High adoption and usage of the platform
Clear visibility into provider coverage and pipeline health
Fast resolution of issues and risks
Smooth coordination across internal and external teams
Sites actively engaging and expanding use of WellHive
Work Environment
Fully remote
Travel up to 2 times monthly required
High meeting volume
Fast-paced with frequent ad hoc requests
Requires strong autonomy and ownership.
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