MSP Project Manager
Delaney Computer Services, Inc., Mahwah, NJ, United States
Delaney Computer Services, Inc. is seeking an experienced MSP Project Manager to lead client-facing technology projects in a fast-paced managed services environment.
This is not a generic corporate project management role. We are looking for someone who understands how projects work inside an MSP, where multiple client initiatives are moving at once, technical resources are shared, timelines shift, vendors need coordination, and strong communication is essential to keeping everything on track.
The right person will bring structure, accountability, and follow-through to a wide variety of projects while working closely with leadership, engineers, technicians, vendors, and clients.
About the Role
The MSP Project Manager will be responsible for organizing, driving, and overseeing the successful delivery of client technology projects from kickoff through completion. This individual will serve as the central point of coordination across internal teams and external stakeholders, ensuring projects are executed professionally, efficiently, and with a high level of customer confidence.
This role requires someone who can manage moving parts without losing control of details, maintain momentum when priorities shift, and communicate clearly with both technical and non-technical audiences.
Experience in project management, preferably within an IT or Managed Service Provider (MSP) environment
Excellent organizational and time management abilities
Strong communication skills, both written and verbal
Capable of handling multiple priorities simultaneously
Comfortable collaborating with both technical teams and non-technical clients
Ability to work onsite in Mahwah, NJ
Key Responsibilities
Manage multiple concurrent client technology projects from initiation through completion
Build and maintain project plans, schedules, milestones, task ownership, and status reporting
Coordinate internal technical teams, outside vendors, procurement activities, and client-side stakeholders
Lead project communication, including kickoff meetings, status updates, scheduling discussions, and project closeouts
Oversee projects such as:
Microsoft 365 and Entra ID migrations
infrastructure refreshes and deployments
Access Control and Security Camera Deployments
office relocations and technology rollouts
structured cabling and installation coordination
AV and VoIP Rollouts
Server, network, endpoint, and security-related initiatives
Identify and manage risks, blockers, dependencies, and scope changes before they disrupt delivery
Keep clients informed and aligned throughout the life of each project
Work closely with leadership to prioritize work and allocate resources effectively
Help improve internal project processes, delivery standards, documentation, and handoff procedures
Track progress, timelines, deliverables, and overall project health to ensure projects are completed on time and with a strong client experience
Qualifications
Prior experience in a
managed services provider (MSP)
or outsourced IT services environment
Proven success managing multiple simultaneous client-facing IT projects
Strong understanding of project coordination in a service business where technical resources are shared across ongoing support and project work
Experience with infrastructure, cloud, Microsoft 365, networking, identity, or office technology projects
Strong organizational skills with the ability to manage many moving parts at once
Excellent communication and client-management skills
Ability to maintain control of schedules, action items, next steps, and follow-up without constant oversight
Strong sense of accountability, urgency, and professionalism
Preferred Qualifications
3+ years of project management experience in an MSP, IT services, or technology consulting environment
Familiarity with PSA, ticketing, documentation, and project tracking platforms used in MSP operations
Experience coordinating vendor-driven and field-related projects
PMP, CAPM, ITIL, or similar credentials are a plus, but practical MSP experience is more important
What Success Looks Like
Projects are organized, visible, and moving forward
Clients feel informed and confident throughout delivery
Engineers and technicians are able to focus on execution instead of chasing avoidable administrative issues
Risks, scheduling conflicts, and scope issues are addressed early
Leadership has confidence that projects are being managed professionally and effectively
We offer a competitive benefits package that includes:
401(k) plan with company match of up to 4%
Paid time off
Company profit-sharing
Company-sponsored dental and vision coverage
Optional supplemental life, disability, and accident insurance available through payroll deduction
Pet insurance for one eligible cat or dog
Access to a dog-friendly office for eligible employees and approved pets
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This is not a generic corporate project management role. We are looking for someone who understands how projects work inside an MSP, where multiple client initiatives are moving at once, technical resources are shared, timelines shift, vendors need coordination, and strong communication is essential to keeping everything on track.
The right person will bring structure, accountability, and follow-through to a wide variety of projects while working closely with leadership, engineers, technicians, vendors, and clients.
About the Role
The MSP Project Manager will be responsible for organizing, driving, and overseeing the successful delivery of client technology projects from kickoff through completion. This individual will serve as the central point of coordination across internal teams and external stakeholders, ensuring projects are executed professionally, efficiently, and with a high level of customer confidence.
This role requires someone who can manage moving parts without losing control of details, maintain momentum when priorities shift, and communicate clearly with both technical and non-technical audiences.
Experience in project management, preferably within an IT or Managed Service Provider (MSP) environment
Excellent organizational and time management abilities
Strong communication skills, both written and verbal
Capable of handling multiple priorities simultaneously
Comfortable collaborating with both technical teams and non-technical clients
Ability to work onsite in Mahwah, NJ
Key Responsibilities
Manage multiple concurrent client technology projects from initiation through completion
Build and maintain project plans, schedules, milestones, task ownership, and status reporting
Coordinate internal technical teams, outside vendors, procurement activities, and client-side stakeholders
Lead project communication, including kickoff meetings, status updates, scheduling discussions, and project closeouts
Oversee projects such as:
Microsoft 365 and Entra ID migrations
infrastructure refreshes and deployments
Access Control and Security Camera Deployments
office relocations and technology rollouts
structured cabling and installation coordination
AV and VoIP Rollouts
Server, network, endpoint, and security-related initiatives
Identify and manage risks, blockers, dependencies, and scope changes before they disrupt delivery
Keep clients informed and aligned throughout the life of each project
Work closely with leadership to prioritize work and allocate resources effectively
Help improve internal project processes, delivery standards, documentation, and handoff procedures
Track progress, timelines, deliverables, and overall project health to ensure projects are completed on time and with a strong client experience
Qualifications
Prior experience in a
managed services provider (MSP)
or outsourced IT services environment
Proven success managing multiple simultaneous client-facing IT projects
Strong understanding of project coordination in a service business where technical resources are shared across ongoing support and project work
Experience with infrastructure, cloud, Microsoft 365, networking, identity, or office technology projects
Strong organizational skills with the ability to manage many moving parts at once
Excellent communication and client-management skills
Ability to maintain control of schedules, action items, next steps, and follow-up without constant oversight
Strong sense of accountability, urgency, and professionalism
Preferred Qualifications
3+ years of project management experience in an MSP, IT services, or technology consulting environment
Familiarity with PSA, ticketing, documentation, and project tracking platforms used in MSP operations
Experience coordinating vendor-driven and field-related projects
PMP, CAPM, ITIL, or similar credentials are a plus, but practical MSP experience is more important
What Success Looks Like
Projects are organized, visible, and moving forward
Clients feel informed and confident throughout delivery
Engineers and technicians are able to focus on execution instead of chasing avoidable administrative issues
Risks, scheduling conflicts, and scope issues are addressed early
Leadership has confidence that projects are being managed professionally and effectively
We offer a competitive benefits package that includes:
401(k) plan with company match of up to 4%
Paid time off
Company profit-sharing
Company-sponsored dental and vision coverage
Optional supplemental life, disability, and accident insurance available through payroll deduction
Pet insurance for one eligible cat or dog
Access to a dog-friendly office for eligible employees and approved pets
#J-18808-Ljbffr