Operations Manager, Ambius
The Terminix International Company Limited Partnership, Beltsville, MD, United States
****Job Summary****This role is responsible for the oversight and execution of key day-to-day operations elements within Districts. This role is responsible for hiring, training, leading and developing a team of Plant Care Specialists.
They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our Customers.
****Key Performance Indicators***** Client retention* Route completion* Colleague Retention and engagement* Gross Margin* Route One Sales* Safety****Principal Duties and Responsibilities****To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:**Operations Leadership*** Conduct the selection and hiring process for new colleagues.* Implement the onboarding process for new colleagues, ensuring a world-class first day through final certification.
Align training and peer support resources.* Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model.* Provide support and guidance to Specialists to ensure timely and quality customer service.* Identify and resolve colleague concerns/complaints.* Assist in goal setting, skill enhancement and performance reviews activities for Specialists.**Client Relationships*** Address all client concerns to completion.* Respond to CVC surveys as requested to maximize retention.* Identify solutions for client needs to increase revenue and growth**Branch Operations*** Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.* Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards* Understand Rentokil Terminix and Ambius processes, including roadmap for safety/ structure/service offerings.* Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level* Complete all reports as required****Preferred Experience***** Two or more years of equivalent management experience* Experience caring for plants is preferred* Able to safely climb ladders and work on ladders* Experience with Google and Smart Phone applications****Required Traits and Characteristics***** In order to perform this job safely, it requires good vision, hearing, climbing, balancing, stooping, kneeling, reaching, lifting, and walking* Proven success in coaching and motivating other team members* Strong problem solving and customer service skills* Excellent written and verbal communication skills* Independent and dependable* Polite and professional demeaner* Able to solve problems and escalate concerns* Customer service oriented* Likes a physical job* Must possess a valid driver's license from state of residence* Ability to travel as required****Formal Education, Qualifications or Training******High School Diploma at a minimum.**Prefer college degree or at least one or two years of college with an emphasis on business or related sciences in order to prepare for the management and supervisory aspects of this job.* Must be certified in all appropriate categories of pest management in states encompassed by the Service Center within one year of accepting the position.* Completion of the Purdue Correspondence Course.* Completion of Purdue Food Plant Course.* Completion of AIB Sanitation Course.* Willing to take Microsoft Office Computer CourseA career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click
to read more about our Total Rewards Program which includes:
**Professional and Personal Growth*** Multiple avenues to grow your career* Training and development programs available* Tuition Reimbursement benefits (for FT Colleagues)* Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1* Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much moreNo problem! Click "**Introduce Yourself**" to receive alerts about opportunities that match your skills and interests.At Ambius, interior plantscaping means more than just plants. We strive to be the premier creator of healthy, productive and sustainable environments for our businesses, which enriches the work experience and delivers a productive environment enabling people to thrive.Our business is based on scientific research that demonstrates the positive benefits plants have on indoor air quality, and ultimately our health and wellbeing.Our Ambius team are the people responsible for the vibrant plant decor in hotel lobbies, the clusters of plant designs in shopping centres, the green walls you see in corporate offices and many restaurants. In summary we are responsible for providing any sized organisation with interior plantscaping which engages clients and their staff through the health benefits of plants indoors.
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They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our Customers.
****Key Performance Indicators***** Client retention* Route completion* Colleague Retention and engagement* Gross Margin* Route One Sales* Safety****Principal Duties and Responsibilities****To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:**Operations Leadership*** Conduct the selection and hiring process for new colleagues.* Implement the onboarding process for new colleagues, ensuring a world-class first day through final certification.
Align training and peer support resources.* Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model.* Provide support and guidance to Specialists to ensure timely and quality customer service.* Identify and resolve colleague concerns/complaints.* Assist in goal setting, skill enhancement and performance reviews activities for Specialists.**Client Relationships*** Address all client concerns to completion.* Respond to CVC surveys as requested to maximize retention.* Identify solutions for client needs to increase revenue and growth**Branch Operations*** Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.* Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards* Understand Rentokil Terminix and Ambius processes, including roadmap for safety/ structure/service offerings.* Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level* Complete all reports as required****Preferred Experience***** Two or more years of equivalent management experience* Experience caring for plants is preferred* Able to safely climb ladders and work on ladders* Experience with Google and Smart Phone applications****Required Traits and Characteristics***** In order to perform this job safely, it requires good vision, hearing, climbing, balancing, stooping, kneeling, reaching, lifting, and walking* Proven success in coaching and motivating other team members* Strong problem solving and customer service skills* Excellent written and verbal communication skills* Independent and dependable* Polite and professional demeaner* Able to solve problems and escalate concerns* Customer service oriented* Likes a physical job* Must possess a valid driver's license from state of residence* Ability to travel as required****Formal Education, Qualifications or Training******High School Diploma at a minimum.**Prefer college degree or at least one or two years of college with an emphasis on business or related sciences in order to prepare for the management and supervisory aspects of this job.* Must be certified in all appropriate categories of pest management in states encompassed by the Service Center within one year of accepting the position.* Completion of the Purdue Correspondence Course.* Completion of Purdue Food Plant Course.* Completion of AIB Sanitation Course.* Willing to take Microsoft Office Computer CourseA career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click
to read more about our Total Rewards Program which includes:
**Professional and Personal Growth*** Multiple avenues to grow your career* Training and development programs available* Tuition Reimbursement benefits (for FT Colleagues)* Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1* Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much moreNo problem! Click "**Introduce Yourself**" to receive alerts about opportunities that match your skills and interests.At Ambius, interior plantscaping means more than just plants. We strive to be the premier creator of healthy, productive and sustainable environments for our businesses, which enriches the work experience and delivers a productive environment enabling people to thrive.Our business is based on scientific research that demonstrates the positive benefits plants have on indoor air quality, and ultimately our health and wellbeing.Our Ambius team are the people responsible for the vibrant plant decor in hotel lobbies, the clusters of plant designs in shopping centres, the green walls you see in corporate offices and many restaurants. In summary we are responsible for providing any sized organisation with interior plantscaping which engages clients and their staff through the health benefits of plants indoors.
#J-18808-Ljbffr