Business Support Specialist
Schneider, Green Bay, WI, United States
Business Support Specialist
Schneider is seeking a Business Support Specialist in Green Bay to provide quality assurance and process improvement for accessorial charges through auditing. The Business Support Specialist will be responsible for investigating collection disputes, identifying opportunities to capture additional revenue and improving accessorial processes. Responsibilities include acting as the primary contact for escalated accessional questions and issues, building relationships with internal and external customers through open communication, follow-ups and timely problem resolution, identifying potential process concerns and working through them with accessorial stakeholders, identifying opportunities to capture additional accessorial revenue, and analyzing key factor reporting of detention measurements.
Skills and qualifications include a high school diploma or GED, two years of customer service experience preferred, a desire to become an expert in accessorial systems and processes, and the ability to manage multiple tasks and projects at a time.
Pay and benefits include medical, dental and vision insurance, company-paid life insurance, a 401(k) savings plan with company match, paid time off and paid holidays, a results-based incentive pay program where you can earn above and beyond your base pay, and tuition reimbursement.
Schneider's inclusive culture embraces and seeks out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.
Schneider is seeking a Business Support Specialist in Green Bay to provide quality assurance and process improvement for accessorial charges through auditing. The Business Support Specialist will be responsible for investigating collection disputes, identifying opportunities to capture additional revenue and improving accessorial processes. Responsibilities include acting as the primary contact for escalated accessional questions and issues, building relationships with internal and external customers through open communication, follow-ups and timely problem resolution, identifying potential process concerns and working through them with accessorial stakeholders, identifying opportunities to capture additional accessorial revenue, and analyzing key factor reporting of detention measurements.
Skills and qualifications include a high school diploma or GED, two years of customer service experience preferred, a desire to become an expert in accessorial systems and processes, and the ability to manage multiple tasks and projects at a time.
Pay and benefits include medical, dental and vision insurance, company-paid life insurance, a 401(k) savings plan with company match, paid time off and paid holidays, a results-based incentive pay program where you can earn above and beyond your base pay, and tuition reimbursement.
Schneider's inclusive culture embraces and seeks out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.