Assistant Branch Manager
Centier Bank, Brownsburg, IN, United States
Summary
The Assistant Branch Manager performs a lead role in helping reach sales goals and deliver on client experience expectations of the branch. As a vital member of the team, they are accountable for identifying prospects, retaining and deepening existing bank client relationships, and recommending value‑added bank products and services. The Assistant Branch Manager manages the entire experience, efficiently handling client service needs and new account openings for personal/business clients, identifying and acting on opportunities, and making referrals to other lines of business. They ensure the operational soundness of the branch through completion, training, inspecting, and coaching to retail policies and procedures. The role requires people management and relationship skills, and effective communication/presentation abilities. Strong personal sales performance is required to support the sales efforts of each team member.
Essential Duties
Leads and motivates based on Centier's Mission, Essentials of Excellence, and Values.
Uses independent judgement and safe, sound decision making to limit risk to both clients and the bank.
Cultivates strong relationships with clients, associates, between branches and departments, and with external companies and organizations.
Supports the training and career development of all branch associates.
Assists with the development and implementation of strategies to meet or exceed branch goals and increase market share.
Participates in and assists with overseeing the Servant Sales process per established guidelines.
Serves clients by counseling them on their financial needs, completing account openings, and originating/closing loans.
Maintains and expands existing customer and business banking relationships.
Ensures bank policies and standard operational procedures are consistently applied throughout the branch and works with Retail Operations to assist with branch questions, concerns, and issues.
Leads operational duties such as opening and closing the branch, verifying weekly currency shipments, maintaining appearance of the branch, assisting associates with balancing drawers and locating errors, preparing reports, and balancing the branch ATM and vault.
Assists with coaching and mentoring associates to improve results.
Creates schedules based on expected branch traffic and volume.
Oversees the operation of the branch in the absence of the Branch Manager.
Handles and resolves client concerns efficiently with the assistance of management if needed.
Represents Centier professionally with virtual and/or outside community involvement, external initiatives, and volunteerism.
Other Duties
Other duties may be required and/or assigned as necessary.
Supervises a branch with multiple lines of business and collaborates with each line to meet all client needs.
Mentors fellow associates on various tasks and assignments.
Available to work evenings, some weekends, and at other branches as needed.
Skills and Experience
Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, social media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank‑approved software systems.
Ability to work through client problems by listening to understand and thinking through all options, recommending and implementing solutions.
High attention to detail to ensure accuracy.
Demonstrated ability to work and lead within a team environment.
Ability to manage multiple bank initiatives and client/team needs simultaneously.
Strong interpersonal, verbal, and written communication skills.
Consultative skills to identify a client’s financial needs and recommend solutions.
Comprehension of consumer credit including loan‑to‑value, debt‑to‑income, and credit reports.
Adoption of new technology, system conversions, and software rollouts to successful implementation.
Ability to interact with business partners such as Investment Services, Mortgage, and Business Banking sales professionals.
Minimum Qualifications
Bachelor’s degree in a business‑related field preferred.
2+ years of management experience; preferably in banking, financial services or goal‑driven retail sales with an emphasis on consumer and business development.
Client service experience.
Benefits
Access to Marathon Health Clinics for free visits and prescriptions.
Generous paid time off.
Tuition reimbursement.
401(k) match.
Associate Stock Ownership Plan.
Daycare reimbursement.
Free onsite fitness center and fitness reimbursements.
Health and wellness programs.
Opportunities to contribute to the Diversity, Equity, and Inclusion Council.
Career growth.
Work/life balance.
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219‑755‑6160 or email hrcareers@centier.com.
Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Member FDIC.
#J-18808-Ljbffr
The Assistant Branch Manager performs a lead role in helping reach sales goals and deliver on client experience expectations of the branch. As a vital member of the team, they are accountable for identifying prospects, retaining and deepening existing bank client relationships, and recommending value‑added bank products and services. The Assistant Branch Manager manages the entire experience, efficiently handling client service needs and new account openings for personal/business clients, identifying and acting on opportunities, and making referrals to other lines of business. They ensure the operational soundness of the branch through completion, training, inspecting, and coaching to retail policies and procedures. The role requires people management and relationship skills, and effective communication/presentation abilities. Strong personal sales performance is required to support the sales efforts of each team member.
Essential Duties
Leads and motivates based on Centier's Mission, Essentials of Excellence, and Values.
Uses independent judgement and safe, sound decision making to limit risk to both clients and the bank.
Cultivates strong relationships with clients, associates, between branches and departments, and with external companies and organizations.
Supports the training and career development of all branch associates.
Assists with the development and implementation of strategies to meet or exceed branch goals and increase market share.
Participates in and assists with overseeing the Servant Sales process per established guidelines.
Serves clients by counseling them on their financial needs, completing account openings, and originating/closing loans.
Maintains and expands existing customer and business banking relationships.
Ensures bank policies and standard operational procedures are consistently applied throughout the branch and works with Retail Operations to assist with branch questions, concerns, and issues.
Leads operational duties such as opening and closing the branch, verifying weekly currency shipments, maintaining appearance of the branch, assisting associates with balancing drawers and locating errors, preparing reports, and balancing the branch ATM and vault.
Assists with coaching and mentoring associates to improve results.
Creates schedules based on expected branch traffic and volume.
Oversees the operation of the branch in the absence of the Branch Manager.
Handles and resolves client concerns efficiently with the assistance of management if needed.
Represents Centier professionally with virtual and/or outside community involvement, external initiatives, and volunteerism.
Other Duties
Other duties may be required and/or assigned as necessary.
Supervises a branch with multiple lines of business and collaborates with each line to meet all client needs.
Mentors fellow associates on various tasks and assignments.
Available to work evenings, some weekends, and at other branches as needed.
Skills and Experience
Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, social media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank‑approved software systems.
Ability to work through client problems by listening to understand and thinking through all options, recommending and implementing solutions.
High attention to detail to ensure accuracy.
Demonstrated ability to work and lead within a team environment.
Ability to manage multiple bank initiatives and client/team needs simultaneously.
Strong interpersonal, verbal, and written communication skills.
Consultative skills to identify a client’s financial needs and recommend solutions.
Comprehension of consumer credit including loan‑to‑value, debt‑to‑income, and credit reports.
Adoption of new technology, system conversions, and software rollouts to successful implementation.
Ability to interact with business partners such as Investment Services, Mortgage, and Business Banking sales professionals.
Minimum Qualifications
Bachelor’s degree in a business‑related field preferred.
2+ years of management experience; preferably in banking, financial services or goal‑driven retail sales with an emphasis on consumer and business development.
Client service experience.
Benefits
Access to Marathon Health Clinics for free visits and prescriptions.
Generous paid time off.
Tuition reimbursement.
401(k) match.
Associate Stock Ownership Plan.
Daycare reimbursement.
Free onsite fitness center and fitness reimbursements.
Health and wellness programs.
Opportunities to contribute to the Diversity, Equity, and Inclusion Council.
Career growth.
Work/life balance.
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219‑755‑6160 or email hrcareers@centier.com.
Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Member FDIC.
#J-18808-Ljbffr