Customer Care & Dispute Specialist
Schindler Elevator Corporation, Miami, FL, United States
Location and Job ID
Miami, FL, United States
Job ID: 88186
Company Overview
Our elevators, escalators, and moving walks safely transport more than two billion people daily. As part of the Schindler team, you will contribute to making places more accessible, inclusive, and sustainable for all.
Job Title
Customer Care & Dispute Specialist
Role Objective
The Customer Care and Dispute Specialist is the primary problem solver for invoice discrepancies at the territory, site, or customer level.
Essential Functions & Responsibilities
Receive flagged invoices via email, HighRadius, or ESM and conduct deep-dive investigations.
Investigate customer complaints and manage the dispute portfolio, ensuring clear action plans.
Collaborate with Field Operations, Sales, Contract Management, Fulfillment and Local Finance to gather evidence and resolve disputes.
Provide regular updates to BSC Collections and execute credit memos or corrections.
Lead touchpoint meetings with stakeholders to maintain accountability.
Identify recurring billing issues and propose solutions.
Prepare and present performance reports on dispute aging and resolution trends.
Required Qualifications & Skills
2-5 years in Accounts Receivable, Customer Service, or a site-based operational role.
Bachelor’s degree preferred.
Strong interpersonal and influencing skills.
Analytical problem‑solving mindset.
Experience with ERP and AR systems (SAP, HighRadius) and strong Excel and PowerPoint skills.
Benefits
Fully vested 401(k) match up to 7% of total eligible compensation.
Competitive medical, dental, and vision plans effective from day one.
3 weeks vacation (increases with tenure), 7 sick days, 3 floating holidays, and 8 company observed holidays.
Tuition reimbursement after 6 months of service.
Parental leave: 100% base pay for 6 consecutive weeks within the first year.
Development opportunities for professional growth.
Equal Opportunity Employer Statement
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Any unsolicited application from recruitment agencies is deemed to be rejected and does not constitute an offer from a recruitment agency.
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Miami, FL, United States
Job ID: 88186
Company Overview
Our elevators, escalators, and moving walks safely transport more than two billion people daily. As part of the Schindler team, you will contribute to making places more accessible, inclusive, and sustainable for all.
Job Title
Customer Care & Dispute Specialist
Role Objective
The Customer Care and Dispute Specialist is the primary problem solver for invoice discrepancies at the territory, site, or customer level.
Essential Functions & Responsibilities
Receive flagged invoices via email, HighRadius, or ESM and conduct deep-dive investigations.
Investigate customer complaints and manage the dispute portfolio, ensuring clear action plans.
Collaborate with Field Operations, Sales, Contract Management, Fulfillment and Local Finance to gather evidence and resolve disputes.
Provide regular updates to BSC Collections and execute credit memos or corrections.
Lead touchpoint meetings with stakeholders to maintain accountability.
Identify recurring billing issues and propose solutions.
Prepare and present performance reports on dispute aging and resolution trends.
Required Qualifications & Skills
2-5 years in Accounts Receivable, Customer Service, or a site-based operational role.
Bachelor’s degree preferred.
Strong interpersonal and influencing skills.
Analytical problem‑solving mindset.
Experience with ERP and AR systems (SAP, HighRadius) and strong Excel and PowerPoint skills.
Benefits
Fully vested 401(k) match up to 7% of total eligible compensation.
Competitive medical, dental, and vision plans effective from day one.
3 weeks vacation (increases with tenure), 7 sick days, 3 floating holidays, and 8 company observed holidays.
Tuition reimbursement after 6 months of service.
Parental leave: 100% base pay for 6 consecutive weeks within the first year.
Development opportunities for professional growth.
Equal Opportunity Employer Statement
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Any unsolicited application from recruitment agencies is deemed to be rejected and does not constitute an offer from a recruitment agency.
#J-18808-Ljbffr